TOTAL QUALITY MANAGEMENT IS A BRIDGE TO LEARNING ORGANIZATION

In an effort to arrange the organization, the Open University (UT) to reform the organization. The purpose of transformation is obtained organization flexible, adaptive, and able to learn continuously (LO) by adopting the principles of good and corporate governance (GCG) and total quality management (TQM). Implementation of TQM is done by establishing a quality assurance system (QAS). This study aims to (1) identify processes in the implementation QAS; (2) analyze the effectiveness of the process of knowledge sharing. In this study, the LO is define by organization skilled at creating, acquiring, interpreting, transferring, and retaining knowledge. While TQM is an approach to maximize their competitiveness through continuous improvement. This study used a qualitative approach. The research location is The Regional Office (RO) of Semarang and Yogyakarta. The informants are all officials at RO, ICT staff and lecturers. The findings of this research is the process of knowledge sharing done intensively in planning activities, product development, as well as in the development of solutions to the audit findings. Factors that encourage effective knowledge sharing is transparency, trust, consistency of actions and policies, fairness, open communication and transparency, closeness in personal relationships, and informal communication effectiveness. While the factors that hinder knowledge sharing is resistance to change, availability of time for sharing the narrow, human resource competency levels are not the same, and the adaptive capacity of team members to the technology slow. Knowledge sharing between auditors with RO less so effectively for communication between them is not intense

Investigating the knowledge sharing activities among postgraduates students using social media tools

Knowledge sharing is a process where individuals mutually exchange their knowledge and jointly create new knowledge. Recently, it is found that besides face-to-face interactions, students also share their knowledge through social media tools. Social media is considered as the key value in the campus to facilitate knowledge sharing and the main tasks in order to support the daily communication. Many dimensions of knowledge sharing in social media environments have not yet been examined. Also many questions are still unanswered and need to be explored across different social media tools. Thus, this research aims to explore the knowledge sharing activities among local and international postgraduate students at Universiti Utara Malaysia (UUM) as well as find the benefits and barriers through using social media tools during sharing knowledge. Data were collected through qualitative approach. A total of 12 postgraduate students were interviewed and received answers from them through semistructure interview. Interpretive analysis method was used to find the themes by using Nvivo software. The results for this study included four sections based on Nonaka and Takeuchi theory, in the socialization section the findings show the activities for students include exchange experience and perspective as well as confirmed the important of social media in overcome time, geographical distance and cost that is a barriers to share knowledge as well as provide more confident to share ideas for students. As well as, some barriers that still issues to sharing knowledge such as lack of math-symbol and culture. In externalization section, the findings show the design the diagram and document the files as activities as well as show the important of using social media in documentation to save the files and diagram online as well as enhance English language and protect from viruses. While the barriers include uploading limitation. In combination section the findings show the modification and reflection as activities among group member and show the benefit of social media during combine the work for assignment and project is easy to use and saving paper cost. While, the barriers is downloading limitation. In internalization section the findings show the review and reflection as activities among student. The benefits include create new idea and acquiring in depth understanding while lack of personal interaction and late in answering as barriers to share knowledge. This study contributed by using the Nonaka and Takeuchi model with higher educational institutions. In the same context, there is few empirical studies focused on the IT with share knowledge, therefore this research sought to add information into the literature by shed light the barriers and the benefits through utilize the new technologies for share know among the team wor

Knowledge acquisition and research evidence in autism:researcher and practitioner perspectives and engagement

Background: Government policy and national practice guidelines have created an increasing need for autism services to adopt an evidence-based practice approach. However, a gap continues to exist between research evidence and its application. This study investigated the difference between autism researchers and practitioners in their methods of acquiring knowledge. Methods: In a questionnaire study, 261 practitioners and 422 researchers reported on the methods they use and perceive to be beneficial for increasing research access and knowledge. They also reported on their level of engagement with members of the other professional community. Results: Researchers and practitioners reported different methods used to access information. Each group, however, had similar overall priorities regarding access to research information. While researchers endorsed the use of academic journals significantly more often than practitioners, both groups included academic journals in their top three choices. The groups differed in the levels of engagement they reported; researchers indicated they were more engaged with practitioners than vice versa. Conclusions: Comparison of researcher and practitioner preferences led to several recommendations to improve knowledge sharing and translation, including enhancing access to original research publications, facilitating informal networking opportunities and the development of proposals for the inclusion of practitioners throughout the research process

An Adaptive Approach to Managing Knowledge Development in a Project-based Learning Environment

In this paper we propose an adaptive approach to managing the development of students’ knowledge in the comprehensive project-based learning (PBL) environment. Subject study is realized by two-stage PBL. It shapes adaptive knowledge management (KM) process and promotes the correct balance between personalized and collaborative learning. The six-step approach comprises planning the development of students’ knowledge providing the needed instructional materials; KM of students by teaching a subject in the PBL environment leading to acquiring subject knowledge while work on a sample-project every student of a study group; sustaining adaptive self-formation of knowledge heterogeneous collaborative groups through sharing accountability among students for results of performing project tasks; guiding collaborative performance of group projects aimed at setting adaptive assessments of knowledge for collaborative groups and individual students based on the current state of knowledge, dynamic choice of control tests for individual students and projects of suitable complexity for collaborative groups, and adjustment of an instructor’s control questions to complexity levels of projects performed by groups; assessing the knowledge gained by each student after completion of a group project by the control tests of different complexity; and evaluating knowledge dynamics of students through the proposed coefficient of knowledge development

Knowledge management : why do we need it for corporates

This article gives a brief introduction about Knowledge Management (KM), its need, definition, components, KM assets, challenges and processes of KM initiative at any organisation. It also provides a narration on how the KM initiative has been adopted at ICICI OneSource, to support the achievement of its Business Process Outsourcing objectives. Both knowledge sharing as well as reuse need to be encouraged and recognized at the individual employee level as well as the company level. This is best done by measuring and rewarding knowledgeperformance. Sustained strategic commitment and a corporate culture that is conducive to knowledge-performance are vital for success in Knowledge Management. The paper concludes with suggestions for the implication for policy and future practices

Navigating an auto guided vehicle using rotary encoders and proportional controller

Auto Guided Vehicle (AGV) is commonly used in industry to reduce labour cost and to improve the productivity. A few programmable devices are combined in an AGV to optimize the usage of time and energy. AGV is widely used to transport goods and materials from one place to another place. For the first generation of AGV was used the track to guide the AGV but it was not flexible enough. This study investigates an alternative to control an AGV using two rotary encoders and proportional controller. Arduino Mega 2560 was used as a microcontroller to receive and process the signals from the rotary encoders. Logic controller and proportional controller were implemented to control the AGV, respectively. The coefficient of proportional controller was optimized to improve the performance of the AGV during navigation process. Findings show that AGV with the proportional controller with coefficient 1.5 achieved the best performance during the navigation process

A descriptive study of the themes that emerge when expert employees known as myungjangs acquire, update, and share their domain-related occupational knowledge and skills

While the literature provides useful insights into the nature of experts, much less attention has been paid to how individuals become experts in their jobs in the first place and what they do with their domain-specific information over time. The purpose of the study was to describe the following areas: (1) what expert exployees do to acquire domain-related knowledge and skills related to their occupations; (2) what they do to update those domain-related occupational knowledge and skills; (3) the extent to which they have engaged in sharing domain-related occupational knowledge and skills with others to improve their and others’ domain-related occupational knowledge and skills. The study focused on the experiences of 20 selected individuals who have been formally designated as experts in their occupations, known as DaehanmingukMyungjangs, by the president of the Republic of Korea. The data was gathered using a combination of in-depth open-ended interviews and the critical incident technique. The study yielded a set of themes that advances an understanding of expert employees’ learning approaches. When acquiring domain-related occupational knowledge and skills, the study respondents seek a learning opportunity on the job and repeat given tasks on the job. When updating them, they create a learning opportunity within an extended boundary of work, review the process and the results of work, and master the task. When sharing them with others, they give or receive advice in a non-working situation and provide direct help on the job. This study concludes with the model for becoming a Myungjang based on the findings from the data analysis and the implications for further research and practice

Knowledge sharing capability, absorptive capacity, and innovation capability: an empirical study of Indonesia's information and communication technology industry

This research investigates the relationships between knowledge sharing capability, absorptive capacity, and innovation capability. This research proposed and tested three hypotheses. The data was collected by conducting a survey on 114 companies of Indonesia’s information and communication technology industry, including a telecommunication service provider, a support service provider,network vendors, and consumer devices vendors. This study finds that absorptive capacity is the intervening factor between knowledge sharing capability and innovation capability. It also shows that potential absorptive capacity has a positive influence on realized absorptive capacity, and realized absorptive capacity has a positive influence on product and process innovation capability

Knowledge Management and TQM: An Integrated Approach to Management

Knowledge management (KM) is the name given to the set of systematic and disciplined actions that an organisation can take to obtain the greatest value from the knowledge available to it. Knowledge management has received increasing attention from 1990. For a few years, it was the next big thing after business process reengineering and total quality management. This paper describes and compares concepts of KM and TQM. At the end, it concludes that KM and TQM are complementary and to be successful, it is necessary to take an integrated approach to management

Knowledge Flows Through Social Networks in a Cluster Interfirm versus University-Industry Contacts

Knowledge spillovers from a university to the local industry play an important role in clusters, but we know little about these spillovers. This paper examines empirically the extent of university-industry informal contacts. Furthermore, it analyses the characteristics of an engineer that acquire knowledge from informal contacts with university researchers. The university-industry contacts are compared with results for interfirm contacts. The research shows that the interfirm informal contacts are more numerous than university informal contacts. Likewise, knowledge is more frequently acquired from other firms than through university-industry contacts. Engineers that have participated in formal projects with university researchers and engineers that are educated at the university have a higher likelihood of acquiring knowledge from informal contacts with university researchers.Knowledge flows; informal contacts