Summarizing Dialogic Arguments from Social Media

Online argumentative dialog is a rich source of information on popular beliefs and opinions that could be useful to companies as well as governmental or public policy agencies. Compact, easy to read, summaries of these dialogues would thus be highly valuable. A priori, it is not even clear what form such a summary should take. Previous work on summarization has primarily focused on summarizing written texts, where the notion of an abstract of the text is well defined. We collect gold standard training data consisting of five human summaries for each of 161 dialogues on the topics of Gay Marriage, Gun Control and Abortion. We present several different computational models aimed at identifying segments of the dialogues whose content should be used for the summary, using linguistic features and Word2vec features with both SVMs and Bidirectional LSTMs. We show that we can identify the most important arguments by using the dialog context with a best F-measure of 0.74 for gun control, 0.71 for gay marriage, and 0.67 for abortion.Comment: Proceedings of the 21th Workshop on the Semantics and Pragmatics of Dialogue (SemDial 2017

Evaluating Emotional Nuances in Dialogue Summarization

Automatic dialogue summarization is a well-established task that aims to identify the most important content from human conversations to create a short textual summary. Despite recent progress in the field, we show that most of the research has focused on summarizing the factual information, leaving aside the affective content, which can yet convey useful information to analyse, monitor, or support human interactions. In this paper, we propose and evaluate a set of measures $PEmo$, to quantify how much emotion is preserved in dialog summaries. Results show that, summarization models of the state-of-the-art do not preserve well the emotional content in the summaries. We also show that by reducing the training set to only emotional dialogues, the emotional content is better preserved in the generated summaries, while conserving the most salient factual information

What's the issue here?: Task-based evaluation of reader comment summarization systems

Automatic summarization of reader comments in on-line news is an extremely challenging task and a capability for which there is a clear need. Work to date has focussed on producing extractive summaries using well-known techniques imported from other areas of language processing. But are extractive summaries of comments what users really want? Do they support users in performing the sorts of tasks they are likely to want to perform with reader comments? In this paper we address these questions by doing three things. First, we offer a specification of one possible summary type for reader comment, based on an analysis of reader comment in terms of issues and viewpoints. Second, we define a task-based evaluation framework for reader comment summarization that allows summarization systems to be assessed in terms of how well they support users in a time-limited task of identifying issues and characterising opinion on issues in comments. Third, we describe a pilot evaluation in which we used the task-based evaluation framework to evaluate a prototype reader comment clustering and summarization system, demonstrating the viability of the evaluation framework and illustrating the sorts of insight such an evaluation affords

He Said, She Said: Style Transfer for Shifting the Perspective of Dialogues

In this work, we define a new style transfer task: perspective shift, which reframes a dialogue from informal first person to a formal third person rephrasing of the text. This task requires challenging coreference resolution, emotion attribution, and interpretation of informal text. We explore several baseline approaches and discuss further directions on this task when applied to short dialogues. As a sample application, we demonstrate that applying perspective shifting to a dialogue summarization dataset (SAMSum) substantially improves the zero-shot performance of extractive news summarization models on this data. Additionally, supervised extractive models perform better when trained on perspective shifted data than on the original dialogues. We release our code publicly.Comment: Findings of EMNLP 2022, 18 page

Evaluating Robustness of Dialogue Summarization Models in the Presence of Naturally Occurring Variations

Dialogue summarization task involves summarizing long conversations while preserving the most salient information. Real-life dialogues often involve naturally occurring variations (e.g., repetitions, hesitations) and existing dialogue summarization models suffer from performance drop on such conversations. In this study, we systematically investigate the impact of such variations on state-of-the-art dialogue summarization models using publicly available datasets. To simulate real-life variations, we introduce two types of perturbations: utterance-level perturbations that modify individual utterances with errors and language variations, and dialogue-level perturbations that add non-informative exchanges (e.g., repetitions, greetings). We conduct our analysis along three dimensions of robustness: consistency, saliency, and faithfulness, which capture different aspects of the summarization model's performance. We find that both fine-tuned and instruction-tuned models are affected by input variations, with the latter being more susceptible, particularly to dialogue-level perturbations. We also validate our findings via human evaluation. Finally, we investigate if the robustness of fine-tuned models can be improved by training them with a fraction of perturbed data and observe that this approach is insufficient to address robustness challenges with current models and thus warrants a more thorough investigation to identify better solutions. Overall, our work highlights robustness challenges in dialogue summarization and provides insights for future research