Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Uncertain Multi-Criteria Optimization Problems

Most real-world search and optimization problems naturally involve multiple criteria as objectives. Generally, symmetry, asymmetry, and anti-symmetry are basic characteristics of binary relationships used when modeling optimization problems. Moreover, the notion of symmetry has appeared in many articles about uncertainty theories that are employed in multi-criteria problems. Different solutions may produce trade-offs (conflicting scenarios) among different objectives. A better solution with respect to one objective may compromise other objectives. There are various factors that need to be considered to address the problems in multidisciplinary research, which is critical for the overall sustainability of human development and activity. In this regard, in recent decades, decision-making theory has been the subject of intense research activities due to its wide applications in different areas. The decision-making theory approach has become an important means to provide real-time solutions to uncertainty problems. Theories such as probability theory, fuzzy set theory, type-2 fuzzy set theory, rough set, and uncertainty theory, available in the existing literature, deal with such uncertainties. Nevertheless, the uncertain multi-criteria characteristics in such problems have not yet been explored in depth, and there is much left to be achieved in this direction. Hence, different mathematical models of real-life multi-criteria optimization problems can be developed in various uncertain frameworks with special emphasis on optimization problems

Maps of Lessons Learnt in Requirements Engineering

Both researchers and practitioners have emphasized the importance of learning from past experiences and its consequential impact on project time, cost, and quality. However, from the survey we conducted of requirements engineering (RE) practitioners, over 70\% of the respondents stated that they seldom use RE lessons in the RE process, though 85\% of these would use such lessons if readily available. Our observation, however, is that RE lessons are scattered, mainly implicitly, in the literature and practice, which obviously, does not help the situation. We, therefore, present ``maps” of RE lessons which would highlight weak (dark) and strong (bright) areas of RE (and hence RE theories). Such maps would thus be: (a) a driver for research to ``light up” the darker areas of RE and (b) a guide for practice to benefit from the brighter areas. To achieve this goal, we populated the maps with over 200 RE lessons elicited from literature and practice using a systematic literature review and survey. The results show that approximately 80\% of the elicited lessons are implicit and that approximately 70\% of the lessons deal with the elicitation, analysis, and specification RE phases only. The RE Lesson Maps, elicited lessons, and the results from populating the maps provide novel scientific groundings for lessons learnt in RE as this topic has not yet been systematically studied in the field

An electronic service quality transactional model of attraction, trust and loyalty for interactive healthcare portal

Interactive Health Portals (IHPs) are portals of healthcare providers which offer e-services for patients to assist them in obtaining required health information, communicate easily and access all services offered. The quality of e-services provided by the IHP is a critical concern since it serves as a gateway to patients to interact with a respective healthcare provider. IHPs are well developed in US and Europe, but developing countries such as Malaysia are still lagging behind this trend. IHPs are very important for private hospitals whose aim include servicing patients from other countries. Previous studies have investigated how to attract patients, to increase their trust and to make them loyal to IHPs within developing countries, however they were studied in a segregate manner. The relationship among them have yet been explored in the context of healthcare and as a transaction model for patients’ loyalty on IHP is not studied yet. The aim of this study is to identify the e-service quality (e-SQ) factors that may influence attraction, trust and loyalty on IHP and thus propose an e-SQ transactional model of attraction, trust and loyalty for IHP. A survey method was employed to examine the influence of the identified e-SQ factors on three components of attraction, trust and loyalty in the proposed model. Questionnaires were distributed targeting patients at three private hospitals who had experience in using e-services in which two hundred and three patients responded to the survey. Collected data were analysed using the Partial Least Squares Structural Equation Modelling (PLS-SEM) technique. The results showed that e-SQ factors of usability, information quality, virtual training, IHP services, and cost savings positively influenced patients’ attraction. Trust of patients was positively influenced by security, privacy, reliability, and policy of IHPs. Finally, the e-SQ factors of compensation, responsiveness and hospitality affected patient loyalty in a positive manner. The Importance-Performance Matrix Analysis indicated that the top priority to be addressed to attract patients are IHP services and cost saving. Next, attraction, reliability and privacy are the most important factors to gain patients’ trust, while hospitality and trust are most significant to make patients loyal. The e-SQ transactional model as an outcome of this study is hoped to assist Malaysian IHP providers to better understand patients’ demands and allow them to design more patient-centric portals. This study is especially beneficial to private hospitals which receive no governmental financial aids and are in close competition with other private hospitals

Investigation on Design and Development Methods for Internet of Things

The thesis work majorly focuses on the development methodologies of the Internet of Things (IoT). A detailed literature survey is presented for the discussion of various challenges in the development of software and design and deployment of hardware. The thesis work deals with the efficient development methodologies for the deployment of IoT system. Efficient hardware and software development reduces the risk of the system bugs and faults. The optimal placement of the IoT devices is the major challenge for the monitoring application. A Qualitative Spatial Reasoning (QSR) and Qualitative Temporal Reasoning (QTR) methodologies are proposed to build software systems. The proposed hybrid methodology includes the features of QSR, QTR, and traditional databased methodologies. The hybrid methodology is proposed to build the software systems and direct them to the specific goal of obtaining outputs inherent to the process. The hybrid methodology includes the support of tools and is detailed, integrated, and fits the general proposal. This methodology repeats the structure of Spatio-temporal reasoning goals. The object-oriented IoT device placement is the major goal of the proposed work. Segmentation and object detection is used for the division of the region into sub-regions. The coverage and connectivity are maintained by the optimal placement of the IoT devices using RCC8 and TPCC algorithms. Over the years, IoT has offered different solutions in all kinds of areas and contexts. The diversity of these challenges makes it hard to grasp the underlying principles of the different solutions and to design an appropriate custom implementation on the IoT space. One of the major objective of the proposed thesis work is to study numerous production-ready IoT offerings, extract recurring proven solution principles, and classify them into spatial patterns. The method of refinement of the goals is employed so that complex challenges are solved by breaking them down into simple and achievable sub-goals. The work deals with the major sub-goals e.g. efficient coverage of the field, connectivity of the IoT devices, Spatio-temporal aggregation of the data, and estimation of spatially connected regions of event detection. We have proposed methods to achieve each sub-goal for all different types of spatial patterns. The spatial patterns developed can be used in ongoing and future research on the IoT to understand the principles of the IoT, which will, in turn, promote the better development of existing and new IoT devices. The next objective is to utilize the IoT network for enterprise architecture (EA) based IoT application. EA defines the structure and operation of an organization to determine the most effective way for it to achieve its objectives. Digital transformation of EA is achieved through analysis, planning, design, and implementation, which interprets enterprise goals into an IoT-enabled enterprise design. A blueprint is necessary for the readying of IT resources that support business services and processes. A systematic approach is proposed for the planning and development of EA for IoT-Applications. The Enterprise Interface (EI) layer is proposed to efficiently categorize the data. The data is categorized based on local and global factors. The clustered data is then utilized by the end-users. A novel four-tier structure is proposed for Enterprise Applications. We analyzed the challenges, contextualized them, and offered solutions and recommendations. The last objective of the thesis work is to develop energy-efficient data consistency method. The data consistency is a challenge for designing energy-efficient medium access control protocol used in IoT. The energy-efficient data consistency method makes the protocol suitable for low, medium, and high data rate applications. The idea of energyefficient data consistency protocol is proposed with data aggregation. The proposed protocol efficiently utilizes the data rate as well as saves energy. The optimal sampling rate selection method is introduced for maintaining the data consistency of continuous and periodic monitoring node in an energy-efficient manner. In the starting phase, the nodes will be classified into event and continuous monitoring nodes. The machine learning based logistic classification method is used for the classification of nodes. The sampling rate of continuous monitoring nodes is optimized during the setup phase by using optimized sampling rate data aggregation algorithm. Furthermore, an energy-efficient time division multiple access (EETDMA) protocol is used for the continuous monitoring on IoT devices, and an energy-efficient bit map assisted (EEBMA) protocol is proposed for the event driven nodes

Sustainable lighting product development underpinned by online data mining and life cycle assessment

The accurate acquisition of customer requirement information is an important part in product planning and positioning, it plays a decisive role in the success of products in the market. the rapid development of e-commerce makes increasing more consumers shopping online and a big volume of customer reviews are posted on different Websites. The online reviews contain valuable opinions of customers, enabling designers to understand their concerns. In this research, an integrated approach has been developed to mine customer requirements according to the online reviews collected from e-commerce sites to form product design specifications. The main research contents include the following aspects: (1) development of useful online review prediction and classification approach; (2) online review implicit product features and sentiment analysis based on the constructed feature and sentiment lexicon; (3) built a knowledge base containing customer requirements mined from online reviews; (4) conduct a dedicated environmental and social LCA on the proposed domestic lighting product by using a professional LCA software. In this study, multiple models and technologies/methods have been successfully implemented: review helpfulness classification model has been constructed based on the training set and test set by tuning and optimizing; proposes a new approach to implicit feature and sentiment analysis, based on explicit formal feature-emotion sentences, implicit feature sentences and implicit sentiment sentences, combined with a feature lexicon, a 1V1/1Vn sentiment-feature rule base and the feature-emotion word pairs are extracted; based on the preliminary analysis results of feature extraction and sentiment analysis, combined with KANO model to establish user requirement mining rules, and consider satisfaction, propose the user demand priority to obtain the final list of user requirements; a real industrial context with lighting product manufacturer (ONA) in Spain has involved with the lighting product life cycle analysis and development for new product. The analytical results of these studies present an in-depth modelling and analysis on the sustainable lighting product lifecycle with the aid of real manufacturing data

Rethinking the risk matrix

So far risk has been mostly defined as the expected value of a loss, mathematically PL (being P the probability of an adverse event and L the loss incurred as a consequence of the adverse event). The so called risk matrix follows from such definition. This definition of risk is justified in a long term “managerial” perspective, in which it is conceivable to distribute the effects of an adverse event on a large number of subjects or a large number of recurrences. In other words, this definition is mostly justified on frequentist terms. Moreover, according to this definition, in two extreme situations (high-probability/low-consequence and low-probability/high-consequence), the estimated risk is low. This logic is against the principles of sustainability and continuous improvement, which should impose instead both a continuous search for lower probabilities of adverse events (higher and higher reliability) and a continuous search for lower impact of adverse events (in accordance with the fail-safe principle). In this work a different definition of risk is proposed, which stems from the idea of safeguard: (1Risk)=(1P)(1L). According to this definition, the risk levels can be considered low only when both the probability of the adverse event and the loss are small. Such perspective, in which the calculation of safeguard is privileged to the calculation of risk, would possibly avoid exposing the Society to catastrophic consequences, sometimes due to wrong or oversimplified use of probabilistic models. Therefore, it can be seen as the citizen’s perspective to the definition of risk

The Impact of e-Democracy in Political Stability of Nigeria

The history of the Nigerian electoral process has been hitherto characterized by violence stemming from disputes in election outcomes. For instance, violence erupted across some states in Northern Nigeria when results indicated that a candidate who was popular in that part of the country was losing the election leading to avoidable loss of lives. Beside, this dispute in election outcome lingers for a long time in litigation at the electoral tribunals which distracts effective governance. However, the increasing penetrating use of ICTs in Nigeria is evident in the electoral processes with consequent shift in the behavior of actors in the democratic processes, thus changing the ways Nigerians react to election outcomes. This paper examines the trend in the use ICT in the Nigerian political system and its impact on the stability of the polity. It assesses the role of ICT in recent electoral processes and compares its impact on the outcome of the process in lieu of previous experiences in the Nigeria. Furthermore, the paper also examines the challenges and risks of implementing e-Democracy in Nigeria and its relationship to the economy in the light of the socio-economic situation of the country. The paper adopted qualitative approach in data gathering and analysis. From the findings, the paper observed that e-democracy is largely dependent on the level of ICT adoption, which is still at its lowest ebb in the country. It recognizes the challenges in the provision of ICT infrastructure and argues that appropriate low-cost infrastructure applicable to the Nigerian condition can be made available to implement e-democracy and thus arouse the interest of the populace in governance, increase the number of voters, and enhance transparency, probity and accountability, and participation in governance as well as help stabilize the nascent democrac