Performance measures of net-enabled hypercompetitive industries: the case of tourism

This paper investigates the theory and practise of e-metrics. It examines the tourism sector as one of the most successful sectors on-line and identifies best practice in the industry. Qualitative research with top e-Marketing executives demonstrates the usage and satisfaction levels from current e-metrics deployment, selection of e-metrics for ROI calculation as well as intention of new e-metrics implementation and future trends and developments. This paper concludes that tourism organizations gradually realise the value of e-measurement and are willing to implement e-metrics to enable them evaluate the effectiveness of their planning processes and assess their results against their short and the long term objectives

The Global Crisis as Digital Transformation Motivator: from Lifecycle Optimization to Efficient Implementation Series

It is generally known that software system development lifecycle (SSDL) should be managed adequately. The global economy crisis and subsequent depression have taught us certain lessons on the subject, which is so vital for digital transformation, for Industry 4.0. The paper presents the adaptive methodology of enterprise SSDL, which allows to avoid local crises while producing large-scale software. The methodology is based on extracting common ERP module level patterns and applying them to series of heterogeneous implementations. The approach includes a lifecycle model, which extends conventional spiral model by formal data representation/management models and DSL-based low-level CASE tools supporting the formalisms. The methodology has been successfully implemented as a series of portal-based ERP systems in ITERA oil-and-gas corporation, and in a number of trading/banking enterprise smart applications for other enterprises. Semantic network-based air traffic planning system, and a 6D-model-driven nuclear power plant construction support system are currently in progress

Ten Years of Rich Internet Applications: A Systematic Mapping Study, and Beyond

BACKGROUND: The term Rich Internet Applications (RIAs) is generally associated with Web appli- cations that provide the features and functionality of traditional desktop applications. Ten years after the introduction of the term, an ample amount of research has been carried out to study various aspects of RIAs. It has thus become essential to summarize this research and provide an adequate overview. OBJECTIVE: The objective of our study is to assemble, classify and analyze all RIA research performed in the scienti c community, thus providing a consolidated overview thereof, and to identify well-established topics, trends and open research issues. Additionally, we provide a qualitative discussion of the most inter- esting ndings. This work therefore serves as a reference work for beginning and established RIA researchers alike, as well as for industrial actors that need an introduction in the eld, or seek pointers to (a speci c subset of) the state-of-the-art. METHOD: A systematic mapping study is performed in order to identify all RIA-related publications, de ne a classi cation scheme, and categorize, analyze, and discuss the identi ed research according to it. RESULTS: Our source identi cation phase resulted in 133 relevant, peer-reviewed publications, published between 2002 and 2011 in a wide variety of venues. They were subsequently classi ed according to four facets: development activity, research topic, contribution type and research type. Pie, stacked bar and bubble charts were used to visualize and analyze the results. A deeper analysis is provided for the most interesting and/or remarkable results. CONCLUSION: Analysis of the results shows that, although the RIA term was coined in 2002, the rst RIA-related research appeared in 2004. From 2007 there was a signi cant increase in research activity, peaking in 2009 and decreasing to pre-2009 levels afterwards. All development phases are covered in the identi ed research, with emphasis on \design" (33%) and \implementation" (29%). The majority of research proposes a \method" (44%), followed by \model" (22%), \methodology" (18%) and \tools" (16%); no publications in the category \metrics" were found. The preponderant research topic is \models, methods and methodologies" (23%) and to a lesser extent, \usability & accessibility" and \user interface" (11% each). On the other hand, the topic \localization, internationalization & multi-linguality" received no attention at all, and topics such as \deep web" (under 1%), \business processing", \usage analysis", \data management", \quality & metrics", (all under 2%), \semantics" and \performance" (slightly above 2%) received very few attention. Finally, there is a large majority of \solution proposals" (66%), few \evaluation research" (14%) and even fewer \validation" (6%), although the latter are increasing in recent years

The Role of Process Evolution in Achieving Citizen Centered E-Government

The growth and popularity of e-commerce has both challenged and enabled public sector organizations to redefine their levels of service. In the late 1990¿s E-government provided unparalleled opportunities for governments to streamline processes and improve customer service. As a result, achieving successful citizen centric e-government has become a key concern for many governments. Given the unique characteristics of public sector organizations it is argued in this paper that the evolutionary based development of business process change is appropriate to expanding the use of e-commerce technology. This is due to the fact that cultural acceptance of the technology and its implementation is a critical success factor in public sector organizations due to their individual departmental structures. This paper analyses the Irish Government¿s evolutionary path to the provision of successful e-Government. The lessons learnt from this case provide a valuable insight into a possible roadmap for the successful attainment of citizen-centered e-government in other jurisdictions.peer-reviewe

Innovative public governance through cloud computing: Information privacy, business models and performance measurement challenges

Purpose: The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach: We followed a multidisciplinary perspective (social, behavioral, business and technical) and conducted a conceptual analysis for analyzing the associated challenges. We conducted focus group interviews in two countries for evaluating the performance models that resulted from the conceptual analysis. Findings: This study identifies and analyzes several challenges that may emerge while adopting innovative technologies for public governance and e-government services. Furthermore, it presents suggested solutions deriving from the experience of designing a related platform for public governance, including issues of privacy requirements, proposed business models and key performance indicators for public services on cloud computing. Research limitations/implications: The challenges and solutions discussed are based on the experience gained by designing one platform. However, we rely on issues and challenges collected from four countries. Practical implications: The identification of challenges for innovative design of e-government services through a central portal in Europe and using service federation is expected to inform practitioners in different roles about significant changes across multiple levels that are implied and may accelerate the challenges' resolution. Originality/value: This is the first study that discusses from multiple perspectives and through empirical investigation the challenges to realize public governance through innovative technologies. The results emerge from an actual portal that will function at a European level. © Emerald Group Publishing Limited

THE MAIN APPLICATIONS OF THE INTERNET IN TOURISM MARKETING

The Internet as a marketing media can be of great benefit to virtual all areas of marketing, from marketing research, through market segmentation, targeting and positioning, to the effective use of the marketing mix, and marketing organisation and control. The following discussion does not attempt to provide an exhaustive list of the Net's use in tourism; rather, it simply intends to exemplify its common applications in and main implications for tourism marketing.Internet, tourism, web, marketing

Perception and Reality: An Empirical Assessment of Navy Leadership Styles and Business Process Reengineering Outcomes

Seeking to improve mission readiness and organizational effectiveness while reducing expenditures, the Department of the Navy (DoN) eliminated and reconstructed many of its business practices. Reconstruction of the military\u27s business practices was accomplished through business process reengineering (BPR). Business process reengineering is a change strategy that provides organizations the opportunity to do “more with less.” Although doing more with less is not a new concept in military settings, the organizational change construct of business process reengineering is new. Most organizations in the private sector that attempt reengineering do not attain their intended results; the literature reveals that 50–70% of organizations that undertake a reengineering effort fall short of their objectives. BPR\u27s high failure rate in the private sector makes an organizational change process of this type, in a military setting, an important topic for study. It seemed especially important to investigate what relationship, if any, exists between perceived leadership behaviors and business reengineering process outcomes in a Department of Defense environment. This study explored this relationship. In particular, it examined the relationship between perceived leadership styles (as measured by the Multifactor Leadership Questionnaire (MLQ)), as well as measures of employee satisfaction, employee effort, employee effectiveness, and organizational effectiveness. (The first three of these variables were measured by additional items on the MLQ; organizational effectiveness was assessed through the use of additional items developed by the researcher based on Mott\u27s index.) The study also related MLQ leadership style ratings with actual goal attainment; goal attainment data were gathered from DoN reports. Linear regression was the principle analytical tool employed. Results indicate that relationships exist between followers\u27 perception of their supervisors\u27 leadership styles, on the one hand, and perceptions of employee satisfaction, employee effort, employee effectiveness, and organizational effectiveness, on the other. More specifically, the data suggest that there is a positive relationship between transformational leadership and the variables listed above. No relationship, however, was detected when actual goal attainment was used as the dependent variable. The dissertation considers various possible explanations for this apparent anomaly. This study should be useful to the Department of the Navy, the business community and academics interested in BPR. This research provides information about an under-investigated topic: the role of leadership in BPR goal attainment