Riders’ Lived Experiences About Ride-Sharing on the Concept of Customer Trust in the Choice of Rides in Dallas, Texas

A business’s long-term success is dependent on the ability to build and maintain customer trust. Failed projects within the sharing economy, which ride-sharing is part of, suggest distrust of the services and products of sharing economy companies. The purpose of this qualitative phenomenological study was to explore the lived experiences of riders using ride-sharing regarding the concept of customer trust in Dallas, Texas. The conceptual framework for this study was the theory of planned behavior. Interview data were gathered from 15 participants who met the inclusion requirements of being a rider with Uber or Lyft with ride experiences before, during, and after the COVID-19 epidemic. Data from the transcripts were inductively analyzed. Main themes were motivation to use ride-sharing, satisfaction with ride-sharing, and trust in ride-sharing. Key results included that the participants all had trust in ride-sharing and would continue to use ride-sharing. One of the main conclusions was that ride-sharing management may find reliability concerns with the service that can be addressed in a timely manner to increase revenue. Positive social change may be achieved because the participants in this study ranged from 21 to 60-plus years of age, and every age group commended the ride-share app’s user-friendliness. User-friendly technology, especially for users age 50 and above, may lead to individual, community, regional, and universal positive social change in the ride-sharing sector of the transportation industry

INQUIRIES IN INTELLIGENT INFORMATION SYSTEMS: NEW TRAJECTORIES AND PARADIGMS

Rapid Digital transformation drives organizations to continually revitalize their business models so organizations can excel in such aggressive global competition. Intelligent Information Systems (IIS) have enabled organizations to achieve many strategic and market leverages. Despite the increasing intelligence competencies offered by IIS, they are still limited in many cognitive functions. Elevating the cognitive competencies offered by IIS would impact the organizational strategic positions. With the advent of Deep Learning (DL), IoT, and Edge Computing, IISs has witnessed a leap in their intelligence competencies. DL has been applied to many business areas and many industries such as real estate and manufacturing. Moreover, despite the complexity of DL models, many research dedicated efforts to apply DL to limited computational devices, such as IoTs. Applying deep learning for IoTs will turn everyday devices into intelligent interactive assistants. IISs suffer from many challenges that affect their service quality, process quality, and information quality. These challenges affected, in turn, user acceptance in terms of satisfaction, use, and trust. Moreover, Information Systems (IS) has conducted very little research on IIS development and the foreseeable contribution for the new paradigms to address IIS challenges. Therefore, this research aims to investigate how the employment of new AI paradigms would enhance the overall quality and consequently user acceptance of IIS. This research employs different AI paradigms to develop two different IIS. The first system uses deep learning, edge computing, and IoT to develop scene-aware ridesharing mentoring. The first developed system enhances the efficiency, privacy, and responsiveness of current ridesharing monitoring solutions. The second system aims to enhance the real estate searching process by formulating the search problem as a Multi-criteria decision. The system also allows users to filter properties based on their degree of damage, where a deep learning network allocates damages in 12 each real estate image. The system enhances real-estate website service quality by enhancing flexibility, relevancy, and efficiency. The research contributes to the Information Systems research by developing two Design Science artifacts. Both artifacts are adding to the IS knowledge base in terms of integrating different components, measurements, and techniques coherently and logically to effectively address important issues in IIS. The research also adds to the IS environment by addressing important business requirements that current methodologies and paradigms are not fulfilled. The research also highlights that most IIS overlook important design guidelines due to the lack of relevant evaluation metrics for different business problems

Law and the “Sharing Economy”

The rapid expansion of sharing economy platforms such as Airbnb and Uber has generated enormous controversy. This book brings legal and interdisciplinary perspectives to the labour, market and technology and other regulatory challenges that arise from this phenomenon that has taken the world by storm

No woman's land:Feminist approaches to the ride-hailing sector and digital labor platforms in India

In this dissertation, I investigate the concerns, issues and opportunities for platform labor reform with a focus on the ride-hailing sector using Bardzell (2010)’s feminist lens. The feminist viewpoint keeps the marginal user at the center committing to equity, diversity, identity, empowerment, and social justice to improve the work conditions of gig workers in the Global South. By conducting in-depth qualitative interviews with the different stakeholders of the ride-hailing sector, and analysing case studies, media coverage, policy papers, and research reports, I suggest guidelines for redesigning the digital labor platforms

No woman's land:Feminist approaches to the ride-hailing sector and digital labor platforms in India

In this dissertation, I investigate the concerns, issues and opportunities for platform labor reform with a focus on the ride-hailing sector using Bardzell (2010)’s feminist lens. The feminist viewpoint keeps the marginal user at the center committing to equity, diversity, identity, empowerment, and social justice to improve the work conditions of gig workers in the Global South. By conducting in-depth qualitative interviews with the different stakeholders of the ride-hailing sector, and analysing case studies, media coverage, policy papers, and research reports, I suggest guidelines for redesigning the digital labor platforms

Feminist Futures of Work:Reimagining Labour in the Digital Economy

The future of work is at the centre of debates related to the emerging digital society. Concerns range from the inclusion, equity, and dignity of those at the far end of the value chain, who participate on and off platforms, often in the shadows, invisible to policymakers, designers, and consumers. Precarity and informality characterize this largely female workforce, across sectors ranging from artisanal work to salon services to ride hailing and construction. A feminist reimagining of the futures of work—what we term as “FemWork" —is the need of the day and should manifest in multiple and various forms, placing the worker at the core and drawing on her experiences, aspirations, and realities. This volume offers grounded insights from academic, activist, legal, development and design perspectives that can help us think through these inclusive futures and possibly create digital, social, and governance infrastructures of work that are fairer and more meaningful

the case of accommodation sharing

Thesis(Doctoral) --KDI School:Ph.D in Public Policy,2019The purpose of this study is to provide implications on policy preparation and amendments on laws and regulations in accommodation sharing in Korea by exploring the current status of demand and supply sides. This study consists of four parts to investigate i) perceived characteristics of accommodation sharing, ii) the impact of attributes of accommodations sharing on business performance, iii) individuals’ perceptions of policy reactions, and iv) exploratory research of current laws and regulations of different countries. First, this study finds that actual preferences of accommodation sharing conflicts with the issues on laws and regulations regarding property and sharing types. Guests who prefer to share entire houses consider instrumental attributes related to properties, while guests who prefer a portion of the house consider relatively more about social interactions, sustainability, and community benefit. Sharing a portion of the houses is legal and more suitable for policy intentions because the policies promote the local economy and community recovery by maximizing the utility of resources and interactions with the community. Further, this study finds that individuals with experience of accommodation sharing tend to have more positive attitudes toward accommodation sharing and perceive more necessity of policy reactions. Among proposed policy instruments, individuals perceive local ordinances, government publicizing and campaign, trust marks, taxation, penalties, and government controls are effective to build trust in accommodation sharing. Individuals evaluate that policies geared toward the majority of the public are more effective, and governments should establish a strategic approach as to which policies are introduced in public and which role the government plays in the departments. Currently, governments have been required the incompatible roles of eliminating regulatory barriers for newly introduced sharing economy business and minimizing the damages to existing industries. This study provides policy and managerial implications what is the most important for the citizen satisfaction associated with proper preparations and amendments of laws and regulations.I. Introduction II. Literature Reviews III. Study 1: Qualitative Research using Secondary Data IV. Study 2: Quantitative Research using Secondary Data V. Study 3: Quantitative Research using Primary Data VI. Study 4: Comparative Study on Policies in Various Societies VII. ConclusiondoctoralpublishedEun Joo LEE

Sustainable Value Co-Creation in Welfare Service Ecosystems : Transforming temporary collaboration projects into permanent resource integration

The aim of this paper is to discuss the unexploited forces of user-orientation and shared responsibility to promote sustainable value co-creation during service innovation projects in welfare service ecosystems. The framework is based on the theoretical field of public service logic (PSL) and our thesis is that service innovation seriously requires a user-oriented approach, and that such an approach enables resource integration based on the service-user’s needs and lifeworld. In our findings, we identify prerequisites and opportunities of collaborative service innovation projects in order to transform these projects into sustainable resource integration once they have ended