Enterprise engineering using semantic technologies

Modern Enterprises are facing unprecedented challenges in every aspect of their businesses: from marketing research, invention of products, prototyping, production, sales to billing. Innovation is the key to enhancing enterprise performances and knowledge is the main driving force in creating innovation. The identification and effective management of valuable knowledge, however, remains an illusive topic. Knowledge management (KM) techniques, such as enterprise process modelling, have long been recognised for their value and practiced as part of normal business. There are plentiful of KM techniques. However, what is still lacking is a holistic KM approach that enables one to fully connect KM efforts with existing business knowledge and practices already in IT systems, such as organisational memories. To address this problem, we present an integrated three-dimensional KM approach that supports innovative semantics technologies. Its automated formal methods allow us to tap into modern business practices and capitalise on existing knowledge. It closes the knowledge management cycle with user feedback loops. Since we are making use of reliable existing knowledge and methods, new knowledge can be extracted with less effort comparing with another method where new information has to be created from scratch

A conceptual model for semantically-based e-government portals

Issues of semantic interoperability and service integration for e-government portals are the domain of interest of the present paper. We propose a Conceptual Model for One-Stop e-Government Portals based on the Semantic Web Service technology. We describe our research into building the three basic ontologies and their integration with standard ontologies. The result is a project-independent reusable model. At the same time, we outline a simple methodology for applying the proposed conceptual model into a specific scenario

Automated UML-based ontology generation in OSLO²

In 2015, Flanders Information started the OSLO2 project, aimed at easing the exchange of data and increasing the interoperability of Belgian government services. RDF ontologies were developed to break apart the government data silos and stimulate data reuse. However, ontology design still encounters a number of difficulties. Since domain experts are generally unfamiliar with RDF, a design process is needed that allows these experts to efficiently contribute to intermediate ontology prototypes. We designed the OSLO2 ontologies using UML, a modeling language well known within the government, as a single source specification. From this source, the ontology and other relevant documents are generated. This paper describes the conversion tooling and the pragmatic approaches that were taken into account in its design. While this tooling is somewhat focused on the design principles used in the OSLO2 project, it can serve as the basis for a generic conversion tool. All source code and documentation are available online

Intelligent IT Governance Platform: Strategic level

The objective of this work is the implementation of a new IT governance platform adaptable to any type of Information system architecture and any kind of business. The proposed platform is intelligent and independent to understand the business needs continuously changing, is distributed to involve all stakeholders and heterogeneous components, and scalable to accumulate the know-how of the company's IT Governance through a learning asset

Managing healthcare workflows in a multi-agent system environment

Whilst Multi-Agent System (MAS) architectures appear to offer a more flexible model for designers and developers of complex, collaborative information systems, implementing real-world business processes that can be delegated to autonomous agents is still a relatively difficult task. Although a range of agent tools and toolkits exist, there still remains the need to move the creation of models nearer to code generation, in order that the development path be more rigorous and repeatable. In particular, it is essential that complex organisational process workflows are captured and expressed in a way that MAS can successfully interpret. Using a complex social care system as an exemplar, we describe a technique whereby a business process is captured, expressed, verified and specified in a suitable format for a healthcare MAS.</p

Semantic Shopping: A Literature Study

The digitalization of the economy and society overall has a significant impact on customers’ shopping behavior. After being conditioned by experiences in entertainment or simple Internet search, customers increasingly expect that a smart shopping assistant understands his/her shopping intentions and transfers these to shopping recommendations. Thus, the emerging opportunity in this context is to facilitate an intention-based shopping experience similar to the way semantic search engines provide responses to enquiries. In order to progress this new area, we differentiate alternative types of shopping intentions to provide the first set of conversation patterns. Grounded in the Speech Act Theory and a structured literature review, semantic shopping is defined and different types of shopping intentions are deduced

Compliance flow: an intelligent workflow management system to support engineering processes

This work is about extending the scope of current workflow management systems to support engineering processes. On the one hand engineering processes are relatively dynamic, and on the other their specification and performance are constrained by industry standards and guidelines for the sake of product acceptability, such as IEC 61508 for safety and ISO 9001 for quality. A number of technologies have been proposed to increase the adaptability of current workflow systems to deal with dynamic situations. A primary concern is how to support open-ended processes that cannot be completely specified in detail prior to their execution. A survey of adaptive workflow systems is given and the enabling technologies are discussed. Engineering processes are studied and their characteristics are identified and discussed. Current workflow systems have been successfully used in managing "administrative" processes for some time, but they lack the flexibility to support dynamic, unpredictable, collaborative, and highly interdependent engineering processes. [Continues.

Understanding the Internet of Things: A Conceptualisation of Business-to-Thing (B2T) Interactions

The Internet of Things is widely regarded as one of the most disruptive technologies as it integrates Internet-enabled physical objects into the networked society and makes these objects increasingly autonomous partners in digitised value chains. After transforming internal processes and enhancing efficiency, the Internet of Things yields the potential to transform traditional business-to-customer interactions in a way previously not thought of. Remote patient monitoring, predictive maintenance, and automatic car repair are only some innovative examples. This paper contributes to the conceptualisation of the emerging business relationships based on such empowered smart things by proposing a series of core and advanced business-to-thing (B2T) interaction patterns. The core patterns named C2T-Only, B2T-Only, Customer-Centred, Business-Centred, Thing-Centred, and All-In B2T classify alternative interactions between businesses, customers, and smart things, using the connected car as an ongoing case and Uber as an example to demonstrate how patters can be composed. The proposed patterns demonstrate the affordances of integrating smart things into the networked society and sensitise for the emergence of B2T interactions

Enterprise Engineering Using Semantic Technologies

Modern Enterprises are facing unprecedented challenges in every aspect of their businesses: from marketing research, invention of products, prototyping, production, sales to billing. Innovation is the key to enhancing enterprise performances and knowledge is the main driving force in creating innovation. The identification and effective management of valuable knowledge, however, remains an illusive topic. Knowledge management (KM) techniques, such as enterprise process modelling, have long been recognised for their value and practiced as part of normal business. There are plentiful of KM techniques. However, what is still lacking is a holistic KM approach that enables one to fully connect KM efforts with existing business knowledge and practices already in IT systems, such as organisational memories. To address this problem, we present an integrated three-dimensional KM approach that supports innovative semantics technologies. Its automated formal methods allow us to tap into modern business practices and capitalise on existing knowledge. It closes the knowledge management cycle with user feedback loops. Since we are making use of reliable existing knowledge and methods, new knowledge can be extracted with less effort comparing with another method where new information has to be created from scratch