A Longitudinal Study on the Perceived Roles of IT and the Corporate IT Function with Influences on CIOs’ Work Equilibria in a Media Company

Our article investigates factors impacting IT executives’ equilibria of CIO work. We used the interview data collection method in a media company. Interviews revealed that the roles of IT and the corporate IT function were seen differently at three levels – social groups - of the company. During the years 2010-2016 our case company experienced several business interruptions. We investigated how two of them and the perceived roles of IT and the corporate IT function impacted three IT executives’ equilibria of CIO work by using the punctuated equilibrium model. Moreover, we used constructs from Granovetter’s social network theory to better understand why their perceptions and equilibria differed. The punctuated equilibrium model together with the constructs of the social network theory proved valuable in understanding the changes in the role perceptions and the equilibria of CIO work

Essays on the tasks and the role of chief information officers

The purpose of this research is to describe the constantly changing role of a CIO. IT is one of the youngest functions found in organisations; it started to develop in the 1950s, gradually becoming established in the 1960s. By the end of the 1970s, it was still a support function in all industries (Ross & Feeny 2001). Now, about 50 years later, there are industries in which information technology (IT) and business can no longer be separated, and to pose the question of how to align the IT strategy with the business strategy (Henderson & Venkatraman 1989) is outdated, because IT is the core of the business strategy. One example is the finance company Goldman Sachs, in which 10 000 of 33 000 employees are engineers and programmers (Gupta 2016). Consequently, IT organisations have spent their entire existence in the midst of change (Hirschheim, Porra & Parks 2003). It can be said that there is no single established way to gain the most value from IT. There are several categorizations of the profile of the IT function. In many cases, IT is still seen as a support function and its role as delivering computing power to business organisations. In these cases, the IT investment decisions are made not by the IT department but by the business management, which holds the responsibility for these investments (Guillemette & Pare 2012). However, the IT organisation has the potential both to create effectiveness and to add customer value. Furthermore, IT is able to act as the function that creates a cash flow through technological innovation and, by transforming the enterprise, to incorporate new business (Polansky, Inuganti & Wiggins 2004). Clearly, if IT organisations have been in turmoil, so has the role of a CIO. During several decades, numerous studies have been conducted on the role of a CIO (e.g. Synnott & Gruber 1981, 45-69; Applegate & Elam 1992; Ross & Feeny 2001; Fisher 2003; Chun & Mooney 2009; Weill & Woerner 2013), and researchers have reached the consensus that the role is changing. However, it seems that the shared understanding of the role has not stabilised yet. This research explores the reasons for the changing role of a CIO and its value to companies. It concentrates on the main factors influencing that role. This interpretive work offers several theoretical contributions. The results demonstrate that the Leavitt model (Leavitt 1965, 1145) endures over time and describes the factors that exert an impact on the role and tasks of a CIO in an organisation. The findings also show the usefulness of the punctuated equilibrium model combined with Granovetter’s (1973; 1983; 2005) social network theory adopted from organisational research. The enhanced interactive multi-stage interview method is another contribution. It was developed for and used in this research. The findings indicate that the method enhanced the credibility and trustworthiness of this interpretive study. The main contribution to the communities of practising CIOs is a profound understanding of the role and the tasks of a CIO in an organisation. Due to the increasing role of information technology, executives need to find new ways to organise the division of IT work in an organisation. That is, the traditional way of organising IT work into an isolated IT function may no longer work. Freeing the CIO from the IT silo enables the organisation to enhance its efficiency and find optimal solutions to lead and deploy the technological (r)evolution in business. According to our interviewees’ perceptions about their own role, organisations appear to have different views about the CIO’s role and tasks. A graphical tool was created to show imbalances in work equilibria, and the resulting graphical presentations were shown to be powerful tools to create a shared understanding of the issues hindering cooperation in an organisation.  Tämän väitöstyön tarkoituksena on tutkia tietohallintojohtajan alati muuttuvaa roolia organisaatiossa. Tietohallinto on yksi uusimmista toiminnoista organisaatioissa; se alkoi kehittyä 1950-luvulla vakiintuen vähitellen 1960-luvulla omaksi erilliseksi toiminnokseen. Edelleen 1970-luvun lopulla se nähtiin tukitoimintona kaikilla toimialoilla (Ross & Feeny 2001). Nyt, noin 50 vuotta myöhemmin, tietyillä toimialoilla informaatioteknologiaa (IT) ja liiketoimintaa ei voi enää erottaa toisistaan. Näillä toimialoilla liiketoimintastrategiasta erillistä IT-strategiaa (Henderson & Venkatraman 1989) ei enää tehdä, koska IT on liiketoimintastrategian ytimessä. Yhtenä esimerkkinä tästä on finanssisektorilla toimiva Goldman Sachs, jossa 33000:sta työntekijästä 10000 on insinöörejä ja ohjelmoijia (Gupta 2016). Näin ollen IT-organisaatiot ovat olleet koko olemassaolonsa ajan muutoksessa (Hirschheim, Porra & Parks 2003). Edelleenkään ei ole yhtä vakiintunutta tapaa saada IT:stä parasta arvontuottoa, vaan IT-organisaatioille on yhä useita erilaisia profiileja. Usein IT-organisaatio nähdään edelleen tukifunktiona, jonka rooli on tuottaa laskentatehoa yritykselle. Tällöin IT-investoinnit päätetään liiketoimintajohdon eikä IT-johdon toimesta ja liiketoiminta kantaa myös vastuun näistä investoinneista (Guillemette & Pare 2012). Toisaalta IT-organisaation voidaan nähdä paitsi luovan tehokkuutta myös lisäävän asiakasarvoa. Tämän lisäksi se voi teknologisten innovaatioiden avulla kasvattaa kassavirtaa ja toteuttaa yrityksen transformaation uuteen liiketoimintaan (Polansky, Inuganti & Wiggins 2004). Samoin kuin IT-organisaatiot myös tietohallintojohtajan rooli on ollut jatkuvassa myllerryksessä. Tästä roolista on tehty lukuisia tutkimuksia useiden vuosikymmenten aikana (kuten Synnott & Gruber 1981, 45-69; Applegate & Elam 1992; Ross & Feeny 2001; Fisher, 2003; Chun & Mooney 2009; Weill &Woerner 2013) ja tutkijat ovat yksimielisiä siitä, että rooli muuttuu. Näyttää kuitenkin siltä, että yhteistä käsitystä ei ole syntynyt siitä, mikä roolin pitäisi olla. Tämä tutkimus etsii syitä tietohallintojohtajan muuttuvalle roolille ja roolin arvosta yrityksille. Tutkimus keskittyy tekijöihin, jotka vaikuttavat tähän rooliin. Tämä tulkinnallinen tutkimus tuottaa useita teoreettisia kontribuutioita. Ensinnäkin tulokset osoittavat, että Leavittin malli (Leavitt 1965, 1145) kestää edelleen aikaa, ja se kuvaa ne tekijät, jotka vaikuttavat tietohallintojohtajan rooliin ja tehtäviin organisaatiossa. Tutkimus osoittaa myös, että Granovetterin (1973; 1983; 2005) sosiaalinen verkostoteoria yhdistettynä evoluutiomalliin (punctuated equilibrium) selittää hyvin saatuja tuloksia tässä organisaatiotutkimuksessa. Kolmanneksi, tässä tutkimuksessa luotu parannettu interaktiivinen monivaiheinen haastattelumetodi on uusi tieteellinen kontribuutio. Metodi on kehitetty ja sitä on käytetty tässä työssä. Tulokset osoittavat, että se lisää tulkinnallisen tutkimuksen uskottavuutta ja luotettavuutta. Merkittävin tulos yritysjohdolle on perusteellinen käsitys tietohallintojohtajan roolista ja tehtävistä organisaatiossa. Informaatioteknologian merkityksen kasvun myötä yritysjohdon on löydettävä uusia tapoja organisoida IT-työtä. Perinteinen tapa eristää IT-työ erilliseen IT-organisaatioon ei välttämättä enää toimi. Vapauttamalla tietohallintojohtaja IT-siilosta mahdollistaa tehokkuuden lisäämisen organisaatiossa sekä parantaa teknologisen (r)evoluution johtamista ja tuottamista liiketoiminnassa. Haastattelujemme perusteella organisaatioissa näyttää olevan erilaisia käsityksiä tietohallintojohtajan työstä ja tehtävistä. Loimme tutkimuksen aikana graafisen tasapainomallin havainnollistamaan epäsuhtia työn tasapainossa. Tulokset osoittavat, että näiden mallien avulla kyettiin luomaan yhteinen ymmärrys syistä, jotka estävät yhteistyötä organisaatioissa

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Strategic Information Systems Alignment: A Longitudinal Investigation

The alignment between business and information systems’ strategies (strategic IS alignment) has occupied researchers’ and practitioners’ interest over the past two decades. This is due to the belief that strategic IS alignment positively affects business performance. However, despite the concerted effort in seeking to understand the alignment phenomenon, executives in organizations continue to complain of the difficulty in achieving and sustaining alignment. This may be due to a lack of a comprehensive model of alignment that takes into account its dynamic nature and the factors that affect it over time. Therefore, this study seeks to add to our accumulated knowledge by proposing a functional form for the alignment trajectory and identifying some factors that may affect or predict the dynamic changes between organizations’ alignment trajectories. The study used longitudinal data drawn from several public databases and developed and tested a random coefficients model of strategic IS alignment. The results indicate that alignment is a nonlinear, dynamic phenomenon that is affected by prior IS success, and change in CIO, organizational size, and industry uncertainty. The findings suggest that prior IS success is associated with high initial magnitudes of strategic IS alignment and low rates of change in the strategic IS alignment trajectory. In addition, the findings suggest that CIO turnover is associated with higher initial levels of strategic IS alignment and high (and negative) rates of change in the strategic IS alignment trajectory. The results also show that larger organizations are associated with higher magnitudes of strategic alignment and that firms in stable industry environments, on average, have higher initial magnitudes of strategic IS alignment than firms in uncertain industry environments

ICT organisations' minimal compliance with affirmative actions regulations: case of the Broad-Based Black Economic Empowerment (B-BBEE) ICT sector code in South Africa

Research problem: Broad-Based Black Economic Empowerment (B-BBEE) is a legal framework established by the South African government to eradicate racial and gender exclusionary elements from the apartheid regime. This refers to the process called economic transformation. The B-BBEE Information Communication and Technology (ICT) Sector Code is the primary regulatory instrument for regulating ICT organisations' economic transformation activities. Organisational minimal compliance with the B-BBEE ICT Sector Code is the primary obstacle to including Black people in ICT business. Minimal compliance is a compliance behaviour that looks good on the letter of the law but does not transform the intended systems. While ICT organisations have good B-BBEE certificates, the points earned in the compliance process have not been translating into transformation. In 2020, 17 years after the introduction of the B-BBEE Act, the ICT Sector Council reported that ICT organisations had not made real progress in racial inclusivity in ownership and management structures. Minimal compliance with the B-BBEE ICT Sector Code reveals a policy enforcement dilemma where compliance with regulation makes no social change. Purpose of the research: The study interrogated how contextual factors affect minimal compliance with affirmative action regulations such as the B-BBEE ICT Sector Code. The study is a response to the call for Information Systems researchers to investigate the role of ICTs in achieving social justice and the socio-technical aspects that affect ICT enterprises. Investigating these kinds of regulations in Information Systems research also reveals how ICT business interacts with aspects of the socio-political context in post-colonial contexts such as South Africa. Methodology: This is a qualitative inquiry guided by a critical research paradigm. Data was collected through interviews, observations, and document analysis in various touchpoints of the B-BBEE ICT Sector Code. We employed thematic analysis and content analysis to analyse the research data. We developed a conceptual framework that suggests that minimal compliance stems from the need to protect the achievement of organisational goals. Key findings: Factors that affect minimal compliance with the B-BBEE ICT Sector Code are the organisational perception of the policy implementation context, organisational logic of action, and organisational legitimisation. ICT organisations leverage regulatory loopholes (e.g., pointsystem compliance) in the B-BBEE ICT Sector Code to comply with it in a manner that does not add value for the beneficiaries but allows them to achieve their organisational goals. ICT organisations responded to B-BBEE regulatory requirements through two utilitarian logics (goal prioritisation and maintaining status quo). Businesses are pragmatic institutions! This phrase surfaces every time a question B-BBEE compliance comes up. When they introduced the point-system compliance, B-BBEE policymakers did not consider the granular details concerning the complexity inherent in the South African historical context that would affect Black people's involvement in the digital economy. Quantifying the involvement of Black people in the ICT sector has resulted in the commoditisation of gender and race – making the beneficiaries the means to an end through B-BBEE points. The point-system compliance mechanism is the supreme loophole of the B- BBEE policy implementation context. The point-system enforcement mechanism propels ICT organisations to protect the achievement of their economic goals while neglecting the transformation agenda. Ideological discourses such as “B-BBEE compliance is anti-FDI, BBBEE compliance is costly, and B-BBEE compliance is complex” continue to thrive as legitimisation mechanisms to justify minimal compliance behaviour and its outcome. Research contribution: The study is rich with new knowledge about ICT organisational response to affirmative action policies in post-colonial contexts. The focus on the B-BBEE ICT Sector Code revealed policy discrepancies that future policymakers may consider ensuring that transformation takes place. International actors may benefit from the study's practical contribution to B-BBEE compliance processes, and the stakeholders involved. The study contributes to theory by proposing a conceptual framework for minimal compliance behaviour. The conceptual framework proposes three factors to be considered while analysing compliance behaviour: policy implementation context, organisational logics of action, and organisational legitimisation. Through this conceptual framework, the study shows that minimal compliance behaviour is mostly viewed as a binary behaviour – compliance or noncompliance. The compliance behaviour that looks good in the letter of the law but does not solve the problems that warrant policy introduction is taken for granted. The methodological contribution of the study rests in the use of multiple data sources that provided a heterogeneous perspective on B-BBEE compliance. Moreover, a critical interrogation of compliance behaviour is instrumental in illuminating mechanisms used by dominant powers to maintain hegemony by going around the regulations

Resistance to IT-induced Change - Theoretical Foundation and Empirical Evidence

In this PhD thesis the question “Why do people reject technologies?” is investigated and a variety of theoretical founded and empirical evaluated answers are given. Too many IT implementation and organizational change projects in firms still fail as the underling Information Systems are inadequately used. The thesis evaluates the reasons for user resistance behavior including individual characteristics such as personality traits, process characteristics, technology characteristics, and characteristics of the change process. Moreover, it can be shown that user resistance is not only related to the observed usage behavior, but also in work- and process-related consequences. The results contribute not only to IT adoption and change management literature, but also to the literature on Human Resources Information Systems (HRIS) as the thesis investigates employees’ reactions to information systems in HR departments

Human Practice. Digital Ecologies. Our Future. : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019) : Tagungsband

Erschienen bei: universi - Universitätsverlag Siegen. - ISBN: 978-3-96182-063-4Aus dem Inhalt: Track 1: Produktion & Cyber-Physische Systeme Requirements and a Meta Model for Exchanging Additive Manufacturing Capacities Service Systems, Smart Service Systems and Cyber- Physical Systems—What’s the difference? Towards a Unified Terminology Developing an Industrial IoT Platform – Trade-off between Horizontal and Vertical Approaches Machine Learning und Complex Event Processing: Effiziente Echtzeitauswertung am Beispiel Smart Factory Sensor retrofit for a coffee machine as condition monitoring and predictive maintenance use case Stakeholder-Analyse zum Einsatz IIoT-basierter Frischeinformationen in der Lebensmittelindustrie Towards a Framework for Predictive Maintenance Strategies in Mechanical Engineering - A Method-Oriented Literature Analysis Development of a matching platform for the requirement-oriented selection of cyber physical systems for SMEs Track 2: Logistic Analytics An Empirical Study of Customers’ Behavioral Intention to Use Ridepooling Services – An Extension of the Technology Acceptance Model Modeling Delay Propagation and Transmission in Railway Networks What is the impact of company specific adjustments on the acceptance and diffusion of logistic standards? Robust Route Planning in Intermodal Urban Traffic Track 3: Unternehmensmodellierung & Informationssystemgestaltung (Enterprise Modelling & Information Systems Design) Work System Modeling Method with Different Levels of Specificity and Rigor for Different Stakeholder Purposes Resolving Inconsistencies in Declarative Process Models based on Culpability Measurement Strategic Analysis in the Realm of Enterprise Modeling – On the Example of Blockchain-Based Initiatives for the Electricity Sector Zwischenbetriebliche Integration in der Möbelbranche: Konfigurationen und Einflussfaktoren Novices’ Quality Perceptions and the Acceptance of Process Modeling Grammars Entwicklung einer Definition für Social Business Objects (SBO) zur Modellierung von Unternehmensinformationen Designing a Reference Model for Digital Product Configurators Terminology for Evolving Design Artifacts Business Role-Object Specification: A Language for Behavior-aware Structural Modeling of Business Objects Generating Smart Glasses-based Information Systems with BPMN4SGA: A BPMN Extension for Smart Glasses Applications Using Blockchain in Peer-to-Peer Carsharing to Build Trust in the Sharing Economy Testing in Big Data: An Architecture Pattern for a Development Environment for Innovative, Integrated and Robust Applications Track 4: Lern- und Wissensmanagement (e-Learning and Knowledge Management) eGovernment Competences revisited – A Literature Review on necessary Competences in a Digitalized Public Sector Say Hello to Your New Automated Tutor – A Structured Literature Review on Pedagogical Conversational Agents Teaching the Digital Transformation of Business Processes: Design of a Simulation Game for Information Systems Education Conceptualizing Immersion for Individual Learning in Virtual Reality Designing a Flipped Classroom Course – a Process Model The Influence of Risk-Taking on Knowledge Exchange and Combination Gamified Feedback durch Avatare im Mobile Learning Alexa, Can You Help Me Solve That Problem? - Understanding the Value of Smart Personal Assistants as Tutors for Complex Problem Tasks Track 5: Data Science & Business Analytics Matching with Bundle Preferences: Tradeoff between Fairness and Truthfulness Applied image recognition: guidelines for using deep learning models in practice Yield Prognosis for the Agrarian Management of Vineyards using Deep Learning for Object Counting Reading Between the Lines of Qualitative Data – How to Detect Hidden Structure Based on Codes Online Auctions with Dual-Threshold Algorithms: An Experimental Study and Practical Evaluation Design Features of Non-Financial Reward Programs for Online Reviews: Evaluation based on Google Maps Data Topic Embeddings – A New Approach to Classify Very Short Documents Based on Predefined Topics Leveraging Unstructured Image Data for Product Quality Improvement Decision Support for Real Estate Investors: Improving Real Estate Valuation with 3D City Models and Points of Interest Knowledge Discovery from CVs: A Topic Modeling Procedure Online Product Descriptions – Boost for your Sales? Entscheidungsunterstützung durch historienbasierte Dienstreihenfolgeplanung mit Pattern A Semi-Automated Approach for Generating Online Review Templates Machine Learning goes Measure Management: Leveraging Anomaly Detection and Parts Search to Improve Product-Cost Optimization Bedeutung von Predictive Analytics für den theoretischen Erkenntnisgewinn in der IS-Forschung Track 6: Digitale Transformation und Dienstleistungen Heuristic Theorizing in Software Development: Deriving Design Principles for Smart Glasses-based Systems Mirroring E-service for Brick and Mortar Retail: An Assessment and Survey Taxonomy of Digital Platforms: A Platform Architecture Perspective Value of Star Players in the Digital Age Local Shopping Platforms – Harnessing Locational Advantages for the Digital Transformation of Local Retail Outlets: A Content Analysis A Socio-Technical Approach to Manage Analytics-as-a-Service – Results of an Action Design Research Project Characterizing Approaches to Digital Transformation: Development of a Taxonomy of Digital Units Expectations vs. Reality – Benefits of Smart Services in the Field of Tension between Industry and Science Innovation Networks and Digital Innovation: How Organizations Use Innovation Networks in a Digitized Environment Characterising Social Reading Platforms— A Taxonomy-Based Approach to Structure the Field Less Complex than Expected – What Really Drives IT Consulting Value Modularity Canvas – A Framework for Visualizing Potentials of Service Modularity Towards a Conceptualization of Capabilities for Innovating Business Models in the Industrial Internet of Things A Taxonomy of Barriers to Digital Transformation Ambidexterity in Service Innovation Research: A Systematic Literature Review Design and success factors of an online solution for cross-pillar pension information Track 7: IT-Management und -Strategie A Frugal Support Structure for New Software Implementations in SMEs How to Structure a Company-wide Adoption of Big Data Analytics The Changing Roles of Innovation Actors and Organizational Antecedents in the Digital Age Bewertung des Kundennutzens von Chatbots für den Einsatz im Servicedesk Understanding the Benefits of Agile Software Development in Regulated Environments Are Employees Following the Rules? On the Effectiveness of IT Consumerization Policies Agile and Attached: The Impact of Agile Practices on Agile Team Members’ Affective Organisational Commitment The Complexity Trap – Limits of IT Flexibility for Supporting Organizational Agility in Decentralized Organizations Platform Openness: A Systematic Literature Review and Avenues for Future Research Competence, Fashion and the Case of Blockchain The Digital Platform Otto.de: A Case Study of Growth, Complexity, and Generativity Track 8: eHealth & alternde Gesellschaft Security and Privacy of Personal Health Records in Cloud Computing Environments – An Experimental Exploration of the Impact of Storage Solutions and Data Breaches Patientenintegration durch Pfadsysteme Digitalisierung in der Stressprävention – eine qualitative Interviewstudie zu Nutzenpotenzialen User Dynamics in Mental Health Forums – A Sentiment Analysis Perspective Intent and the Use of Wearables in the Workplace – A Model Development Understanding Patient Pathways in the Context of Integrated Health Care Services - Implications from a Scoping Review Understanding the Habitual Use of Wearable Activity Trackers On the Fit in Fitness Apps: Studying the Interaction of Motivational Affordances and Users’ Goal Orientations in Affecting the Benefits Gained Gamification in Health Behavior Change Support Systems - A Synthesis of Unintended Side Effects Investigating the Influence of Information Incongruity on Trust-Relations within Trilateral Healthcare Settings Track 9: Krisen- und Kontinuitätsmanagement Potentiale von IKT beim Ausfall kritischer Infrastrukturen: Erwartungen, Informationsgewinnung und Mediennutzung der Zivilbevölkerung in Deutschland Fake News Perception in Germany: A Representative Study of People’s Attitudes and Approaches to Counteract Disinformation Analyzing the Potential of Graphical Building Information for Fire Emergency Responses: Findings from a Controlled Experiment Track 10: Human-Computer Interaction Towards a Taxonomy of Platforms for Conversational Agent Design Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis Self-Tracking and Gamification: Analyzing the Interplay of Motivations, Usage and Motivation Fulfillment Erfolgsfaktoren von Augmented-Reality-Applikationen: Analyse von Nutzerrezensionen mit dem Review-Mining-Verfahren Designing Dynamic Decision Support for Electronic Requirements Negotiations Who is Stressed by Using ICTs? A Qualitative Comparison Analysis with the Big Five Personality Traits to Understand Technostress Walking the Middle Path: How Medium Trade-Off Exposure Leads to Higher Consumer Satisfaction in Recommender Agents Theory-Based Affordances of Utilitarian, Hedonic and Dual-Purposed Technologies: A Literature Review Eliciting Customer Preferences for Shopping Companion Apps: A Service Quality Approach The Role of Early User Participation in Discovering Software – A Case Study from the Context of Smart Glasses The Fluidity of the Self-Concept as a Framework to Explain the Motivation to Play Video Games Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods Track 11: Information Security and Information Privacy Unfolding Concerns about Augmented Reality Technologies: A Qualitative Analysis of User Perceptions To (Psychologically) Own Data is to Protect Data: How Psychological Ownership Determines Protective Behavior in a Work and Private Context Understanding Data Protection Regulations from a Data Management Perspective: A Capability-Based Approach to EU-GDPR On the Difficulties of Incentivizing Online Privacy through Transparency: A Qualitative Survey of the German Health Insurance Market What is Your Selfie Worth? A Field Study on Individuals’ Valuation of Personal Data Justification of Mass Surveillance: A Quantitative Study An Exploratory Study of Risk Perception for Data Disclosure to a Network of Firms Track 12: Umweltinformatik und nachhaltiges Wirtschaften Kommunikationsfäden im Nadelöhr – Fachliche Prozessmodellierung der Nachhaltigkeitskommunikation am Kapitalmarkt Potentiale und Herausforderungen der Materialflusskostenrechnung Computing Incentives for User-Based Relocation in Carsharing Sustainability’s Coming Home: Preliminary Design Principles for the Sustainable Smart District Substitution of hazardous chemical substances using Deep Learning and t-SNE A Hierarchy of DSMLs in Support of Product Life-Cycle Assessment A Survey of Smart Energy Services for Private Households Door-to-Door Mobility Integrators as Keystone Organizations of Smart Ecosystems: Resources and Value Co-Creation – A Literature Review Ein Entscheidungsunterstützungssystem zur ökonomischen Bewertung von Mieterstrom auf Basis der Clusteranalyse Discovering Blockchain for Sustainable Product-Service Systems to enhance the Circular Economy Digitale Rückverfolgbarkeit von Lebensmitteln: Eine verbraucherinformatische Studie Umweltbewusstsein durch audiovisuelles Content Marketing? Eine experimentelle Untersuchung zur Konsumentenbewertung nachhaltiger Smartphones Towards Predictive Energy Management in Information Systems: A Research Proposal A Web Browser-Based Application for Processing and Analyzing Material Flow Models using the MFCA Methodology Track 13: Digital Work - Social, mobile, smart On Conversational Agents in Information Systems Research: Analyzing the Past to Guide Future Work The Potential of Augmented Reality for Improving Occupational First Aid Prevent a Vicious Circle! The Role of Organizational IT-Capability in Attracting IT-affine Applicants Good, Bad, or Both? Conceptualization and Measurement of Ambivalent User Attitudes Towards AI A Case Study on Cross-Hierarchical Communication in Digital Work Environments ‘Show Me Your People Skills’ - Employing CEO Branding for Corporate Reputation Management in Social Media A Multiorganisational Study of the Drivers and Barriers of Enterprise Collaboration Systems-Enabled Change The More the Merrier? The Effect of Size of Core Team Subgroups on Success of Open Source Projects The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp The Effect of Marker-less Augmented Reality on Task and Learning Performance Antecedents for Cyberloafing – A Literature Review Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project Track 14: Geschäftsmodelle und digitales Unternehmertum Dividing the ICO Jungle: Extracting and Evaluating Design Archetypes Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective Business Model Innovation and Stakeholder: Exploring Mechanisms and Outcomes of Value Creation and Destruction Business Models for Internet of Things Platforms: Empirical Development of a Taxonomy and Archetypes Revitalizing established Industrial Companies: State of the Art and Success Principles of Digital Corporate Incubators When 1+1 is Greater than 2: Concurrence of Additional Digital and Established Business Models within Companies Special Track 1: Student Track Investigating Personalized Price Discrimination of Textile-, Electronics- and General Stores in German Online Retail From Facets to a Universal Definition – An Analysis of IoT Usage in Retail Is the Technostress Creators Inventory Still an Up-To-Date Measurement Instrument? Results of a Large-Scale Interview Study Application of Media Synchronicity Theory to Creative Tasks in Virtual Teams Using the Example of Design Thinking TrustyTweet: An Indicator-based Browser-Plugin to Assist Users in Dealing with Fake News on Twitter Application of Process Mining Techniques to Support Maintenance-Related Objectives How Voice Can Change Customer Satisfaction: A Comparative Analysis between E-Commerce and Voice Commerce Business Process Compliance and Blockchain: How Does the Ethereum Blockchain Address Challenges of Business Process Compliance? Improving Business Model Configuration through a Question-based Approach The Influence of Situational Factors and Gamification on Intrinsic Motivation and Learning Evaluation von ITSM-Tools für Integration und Management von Cloud-Diensten am Beispiel von ServiceNow How Software Promotes the Integration of Sustainability in Business Process Management Criteria Catalog for Industrial IoT Platforms from the Perspective of the Machine Tool Industry Special Track 3: Demos & Prototyping Privacy-friendly User Location Tracking with Smart Devices: The BeaT Prototype Application-oriented robotics in nursing homes Augmented Reality for Set-up Processe Mixed Reality for supporting Remote-Meetings Gamification zur Motivationssteigerung von Werkern bei der Betriebsdatenerfassung Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype GaNEsHA: Opportunities for Sustainable Transportation in Smart Cities TUCANA: A platform for using local processing power of edge devices for building data-driven services Demonstrator zur Beschreibung und Visualisierung einer kritischen Infrastruktur Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer A browser-based modeling tool for studying the learning of conceptual modeling based on a multi-modal data collection approach Exergames & Dementia: An interactive System for People with Dementia and their Care-Network Workshops Workshop Ethics and Morality in Business Informatics (Workshop Ethik und Moral in der Wirtschaftsinformatik – EMoWI’19) Model-Based Compliance in Information Systems - Foundations, Case Description and Data Set of the MobIS-Challenge for Students and Doctoral Candidates Report of the Workshop on Concepts and Methods of Identifying Digital Potentials in Information Management Control of Systemic Risks in Global Networks - A Grand Challenge to Information Systems Research Die Mitarbeiter von morgen - Kompetenzen künftiger Mitarbeiter im Bereich Business Analytics Digitaler Konsum: Herausforderungen und Chancen der Verbraucherinformati

Outsourcing of IT Services: Studies on Diffusion and New Theoretical Perspectives

abstract: Information technology (IT) outsourcing, including foreign or offshore outsourcing, has been steadily growing over the last two decades. This growth in IT outsourcing has led to the development of different hubs of services across nations, and has resulted in increased competition among service providers. Firms have been using IT outsourcing to not only leverage advanced technologies and services at lower costs, but also to maintain their competitive edge and grow. Furthermore, as prior studies have shown, there are systematic differences among industries in terms of the degree and impact of IT outsourcing. This dissertation uses a three-study approach to investigate issues related to IT outsourcing at the macro and micro levels, and provides different perspectives for understanding the issues associated with IT outsourcing at a firm and industry level. The first study evaluates the diffusion patterns of IT outsourcing across industries at aggregate level and within industries at a firm level. In addition, it analyzes the factors that influence the diffusion of IT outsourcing and tests models that help us understand the rate and patterns of diffusion at the industry level. This study establishes the presence of hierarchical contagion effects in the diffusion of IT outsourcing. The second study explores the role of location and proximity of industries to understand the diffusion patterns of IT outsourcing within clusters using the spatial analysis technique of space-time clustering. It establishes the presence of simultaneous space and time interactions at the global level in the diffusion of IT outsourcing. The third study examines the development of specialized hubs for IT outsourcing services in four developing economies: Brazil, Russia, India, and China (BRIC). In this study, I adopt a theory-building approach involving the identification of explanatory anomalies, and propose a new hybrid theory called- knowledge network theory. The proposed theory suggests that the growth and development of the IT and related services sector is a result of close interactions among adaptive institutions. It is also based on new knowledge that is created, and which flows through a country's national diaspora of expatriate entrepreneurs, technologists and business leaders. In addition, relevant economic history and regional geography factors are important. This view diverges from the traditional view, wherein effective institutions are considered to be the key determinants of long-term economic growth.Dissertation/ThesisPh.D. Business Administration 201

Knowledge and Management Models for Sustainable Growth

In the last years sustainability has become a topic of global concern and a key issue in the strategic agenda of both business organizations and public authorities and organisations. Significant changes in business landscape, the emergence of new technology, including social media, the pressure of new social concerns, have called into question established conceptualizations of competitiveness, wealth creation and growth. New and unaddressed set of issues regarding how private and public organisations manage and invest their resources to create sustainable value have brought to light. In particular the increasing focus on environmental and social themes has suggested new dimensions to be taken into account in the value creation dynamics, both at organisations and communities level. For companies the need of integrating corporate social and environmental responsibility issues into strategy and daily business operations, pose profound challenges, which, in turn, involve numerous processes and complex decisions influenced by many stakeholders. Facing these challenges calls for the creation, use and exploitation of new knowledge as well as the development of proper management models, approaches and tools aimed to contribute to the development and realization of environmentally and socially sustainable business strategies and practices

The drivers of Corporate Social Responsibility in the supply chain. A case study.

Purpose: The paper studies the way in which a SME integrates CSR into its corporate strategy, the practices it puts in place and how its CSR strategies reflect on its suppliers and customers relations. Methodology/Research limitations: A qualitative case study methodology is used. The use of a single case study limits the generalizing capacity of these findings. Findings: The entrepreneur’s ethical beliefs and value system play a fundamental role in shaping sustainable corporate strategy. Furthermore, the type of competitive strategy selected based on innovation, quality and responsibility clearly emerges both in terms of well defined management procedures and supply chain relations as a whole aimed at involving partners in the process of sustainable innovation. Originality/value: The paper presents a SME that has devised an original innovative business model. The study pivots on the issues of innovation and eco-sustainability in a context of drivers for CRS and business ethics. These values are considered fundamental at International level; the United Nations has declared 2011 the “International Year of Forestry”