2,251 research outputs found
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The impact of enterprise social networking on knowledge sharing between academic staff in higher education
This thesis was submitted for the award of Doctor of Philosophy and was awarded by Brunel University LondonHigher education institutions have always considered knowledge sharing critical for research excellence and finding proper methods for sharing knowledge across academic staff has therefore been a major issue for universities and knowledge management research. Recent evidence shows that many universities have embraced enterprise social networking tools to improve communication, relationships, partnerships, and knowledge sharing. To date, there is little understanding of the critical factors for online knowledge sharing behaviour between academic staff, and the impact of these factors on work benefits for academic staff which differ between consumptive users and contributive users in higher education. This study employed the extended unified theory of acceptance and use of technology (UTAUT) to examine factors affecting knowledge sharing about the consumptive use and contributive use of enterprise social network (ESN) behaviour. The study adopts a critical realism philosophical approach and employed a grounded theory mixed methods. The conceptual model was validated through structural equation modelling based on an online survey of 254 academic staff using enterprise social networking as a part of their work in the United Kingdom. The findings have significant theoretical and practical implications for researchers and policy makers. The research has developed a cohesive ESN use model by extending and modifying the unified theory of acceptance and use of technology. The findings indicate significant differences around factors affecting consumptive and contributive usage patterns within ESNs. Due to advances in communication technologies, this research argues that a previous model suggested by Venkatesh et al. (2003) is no longer fit for purpose and the new communication tools can lead to improved knowledge in higher education. This research also makes valuable contributions to universities from a managerial viewpoint, suggesting that universities could help their scholars find a more comprehensive range of funding sources matching scholars' ideas
Constructing a profile for proactive career self-management in public higher education institutions in Ghana
Text in English with abstracts and keywords in English, isiXhosa, and isiZuluThe principal focus of this research study was to investigate the relationship among psychosocial career pre-occupation, social connectedness, and organisational commitment, and to determine whether an overall proactive career management profile can be constructed to inform career self-management practices in public higher education institutions (HEIs) in Ghana. Again, the research study intended to provide a background for testing hypotheses and theories as well as moderating the effect of socio-demographic characteristics (age, gender, marital status and job level) on the relationship between psychosocial career pre-occupations, social connectedness and organisational commitment.
A cross-sectional quantitative approach was conducted on a purposively selected sample of senior staff comprising academic and administrative staff (n = 288), from a single public higher educational institution in Ghana. The measuring instruments include a career pre-occupations inventory workplace friendship scale and an organisational commitment scale. Descriptive statistics (mean, standard deviation, skewness and kurtosis), bi-variate correlation analysis (Pearson product moment correlation coefficient), and inferential and multivariate statistics (SEM analysis, moderated regression analysis, ANOVAs and independent sample t-test) were used for the study.
Descriptive, bi-variate correlation and inferential statistics revealed that individual psychosocial career pre-occupations, social connectedness and organisational commitment can be used as elements within a proactive career self-management framework within the Ghanaian higher education institutions. The results of the moderated analysis showed that respondents’ gender and job level moderated employees’ level of psychosocial career pre-occupations in predicting organisational commitment. Furthermore, the test for significant mean differences revealed that gender, marital status and job level differed marginally in their psychosocial career pre-occupations, social connectedness and commitment to the organisation.
Theoretically and empirically, the results advanced the career construction theory by empirically validating the core elements of career self-management. Practically, a recommendation was made to inform human resource (HR) managers and HR practitioners in public higher education institutions in Ghana and the consequences indicated in the study offer the opportunity to monitor and provide strategies and interventions for employees in their quest for career choices.Ugqaliselo oluphambili kolu phononongo lophando yayikukuphanda ubudlelwane phakathi komsebenzi wangaphambi kwekhondo ngokwesimo sengqondo nangokwezentlalo (psychosocial career pre-occupation), ukuziphatha, nokunxulumana kwezinto zokuziphatha nezentlalo (social connectedness), kunye nokuzibophelela kulungelelaniso /kucwangciso lombutho (organisational commitment), nokuqonda ukuba ingaba iprofayili yeendlela zokulawula ikhondo elisebenzayo elipheleleyo inokwakhelwa ukwazisa izenzo zekhondo lomsebenzi lokuzilawula kumaziko emfundo ephakamileyo karhulumente/oluntu (HEIs) eGhana.
Kwakhona , uphononongo lophando lwaluzimisele ukunikezela ngomhlaba osisiseko wokuvavanya ingcinga ethathwa njengeyinyaniso engekaqinisekiswa (hypothesis) neethiyori kwakunye nokumodereyitha impembelelo yeempawu zedemografi yoluntu, i-socio-demographic characteristics (iminyaka, isini, imeko yomtshato,kunye nenqanaba lomsebenzi) kubudlelwane phakathi kwemisebenzi yangaphambi kwekhondo nemeko yezengqondo nabantu (psychosocial career pre-occupations), unxulumano lwabantu kunye nokuzibophelela kumbutho (organizational commitment).
Inkqubo yophando ngokobungakanani enqamlezileyo ngokwamacandelo ahlukeneyo (cross sectional quantitative approach) yenziwe kwisampulu ekhethwe ngenjongo kujoliswe kubasebenzi abaphezulu/abadala ababandakanya izifundiswa nabasebenzi bezolawulo (n = 288), besuka kwiziko elinye loluntu lemfundo ephakamileyo eGhana. Izixhobo zokulinganisa zibandakanya uluhlu lwezinto kwisikali semisebenzi yangaphambi kwekhondo ubudlelwane kunye nokuzibophelela kumbutho kwindawo yokusebenzela. Iinkcukacha-manani ezichazayo (i-avareji, ukutenxa kumgangatho (standard deviation), ubugoso (skewness) kunye nomlinganiselo weenkcukacha-manani osetyenziselwa ukuchaza ukuhanjiswa kwedatha ephawulweyo malunga nentsingiselo (kurtosis), uhlalutyo lolungelelwaniso oluphindwe kabini kunye neenkcukacha-manani ezinokuthelelelekwa (i- Pearson product moment correlation coefficient), kunye neenkcukacha manani ezizintlobo-ntlobo ezininzi ezinokuthelekelelwa (uhlalutyo lwe-SEM, uhlalutyo oluhlehlayo olonganyelweyo/ olumodareyithiweyo, i-ANOVA kunye novavanyo oluzimeleyo lwe-t-test) zasetyenziswa kolu phando/phononongo. Inkcukacha-manani ezichazayo, ulungelelwaniso/unxulumaniso oluphindwe kabini kunye nezinokuthelekelelwa ezinentsingiselo zibonise ukuba imisebenzi yangaphambi kwekhondo,ngokwemeko yengqondo neyentlalo, unxulumano lwentlalo yoluntu kunye nokuzibophelela kumbutho kunokusetyenziswa njengezinto ezingaphakathi kwesakhelo solawulo esisebenzayo ngaphakathi kumaziko emfundo ephakamileyo yaseGhana.Iziphumo zohlalutyo olumodareyithiweyo zibonise ukuba isini sabaphenduli nenqanaba lomsebenzi samodareyitha inqanaba labasebenzi kwimisebenzi yangaphambi kwekhondo kwimeko yengqondo nezentlolontle ekuqikeleleni ukuzibophelela kumbutho. Ngaphaya koko, uvavanyo olubalulekileyo lweeyantlukwano lubonise ukuba isini, meko yomtshato kunye nenqanaba lomsebenzi lahlukile kancinci ngokwe-avareji kwimisebenzi yaphambi kwekhondo labo yengqondo nentlalontle, unxibelelwano lwentlalo kunye nokuzinikela embuthweni.
Ngokwethiyori nangobungqina, iziphumo ziqhubele phambili ithiyori yolwakhiwo lwekhondo lomsebenzi ngokuqinisekisa ngobuchule izinto ezingundoqo zokuzilawula kwekhondo lomsebenzi.Ngokwenene, kwenziwa isindululo sokwazisa abaphathi bezabasebenzi neengcali ze-HR kumaziko emfundo ephakamileyo yoluntu eGhana kwaye iziphumo ezibonakaliswe kuphononongo zinika ithuba lokubeka esweni nokubonelela ngezicwangciso-qhinga nongenelelo ngoncedo kubaqeshwa kwiphulo labo lokukhetha amakhondo omsebenzi.Lesi sifundo socwaningo sasigxile kakhulu ekuphenyeni ngobudlelwano phakathi kokucabanga ngomkhakha womsebenzi komuntu, ukuxhumana nabantu, ukuzibophezela komuntu emsebenzini, kanye nokunquma ukuthi iphrofayili yokukwazi ukuzilawula ngokuzenzela ekukhetheni umkhakha womsebenzi kungahlelwa yini ngendlela yokuthi kudlale indima ekuzilawuleleni maqondana nomkhakha womsebenzi ezikhungweni zezemfundo ephakeme zomphakathi (ama-HEI) eGhana. Kanti futhi, isifundo socwaningo sihlose ukunikeza umlando maqondana nokuhlola imicabango kanye nemibono yezinjulalwazi kanjalo nokulinganisa umphumela wezici zokuhleleka kwabantu emphakathini (iminyaka yobudala, ubulili, isimo somshado kanye nezinga lomsebenzi) ebudlelwaneni phakathi kokucabanga ngomkhakha womsebenzi komuntu, ukuxhumana nabantu, kanye nokuzibophezela emsebenzini.
Kwalandelwa indlela yokubheka isibalo samaqoqo abantu emphakathini ngokukhetha ngokuqaphela isampula labasebenzi abasezikhundleni eziphezulu elibandakanya abasebenza ngezemfundo kanye nezokuphatha (n = 288), esikhungweni sezemfundo ephakeme somphakathi esisodwa eGhana. Amathuluzi okukala afaka kuwo isilinganiso sobungane basemsebenzini ekukhetheni ezinhlobeni zemikhakha ecatshangwayo kanye nesilinganiso maqondana nokuzibophezela kwabantu emsebenzini. Kulolu cwaningo kwasetshenziswa izibalo ezichazayo (okujwayelekile, ukuphambuka okuvamile, ukungalingani kanye nobukhali), ukuhlaziywa kokuhlobana okukhona phakathi kwezinombolo ezimbili (isilinganiso sokuxhumana kwezinombolo ezimbili ngokukaPearson), kanye nezibalo eziveza izimbangela nezibalo ezahlukahlukene (ukuhlaziywa kwe-SEM, ukuhlaziywa kokubuyelamuva okulingene, ama-ANOVA kanye nesampula elizimele lokuhlola).
Izibalo ezichazayo, eziveza ukuhlobana phakathi kwezinombolo ezimbili kanye nezibalo eziveza izimbangela ziveze ukuthi ukucabanga ngomkhakha womsebenzi komuntu ngamunye, ukuxhumana nabantu nokuzibophezela emsebenzini kungasetshenziswa njengezinto ezikhona ohlakeni lokukwazi ukuzilawula ngokuzenzela ekukhetheni umkhakha ezikhungweni zezemfundo ephakeme zaseGhana. Imiphumela yokuhlaziywa okulingene yakhombisa ukuthi ubulili bababambiqhaza kanye nezinga labo ngokwezikhundla zomsebenzi kuhambisana nezinga abasebenzi abacabanga ngalo nomkhakha womsebenzi ekuqageleni indlela abazozibophezela ngayo emsebenzini. Ngaphezu kwalokho, ukuhlolwa komehluko omkhulu ojwayelekile kwaveza ukuthi ubulili, isimo somshado kanye nezinga ngokwesikhundla somsebenzi kwahluka kakhulu nendlela abacabanga ngayo ngomkhakha womsebenzi, ukuxhumana nabantu nokuzibophezela emsebenzini. Ngokombono wenjulalwazi nocwaningo olufakazelwe, imiphumela ithuthukise umbono wenjulalwazi wokuhlela umkhakha womsebenzi okuqinisekiswe ngokocwaningo olufakazelwe izinto ezinqala zokuzilawulela umkhakha womsebenzi. Ekusebenzeni, kwenziwa izincomo zokufundisa abaphathi babasebenzi (ba-HR) kanye nabasebenza ngezabasebenzi (ngezakwa-HR) ezikhungweni zezemfundo ephakeme zomphakathi eGhana, kanti nemiphumela evezwe ocwaningweni inikeza ithuba lokuqapha nokuhlinzeka amasu kanye nokungenelela kwabasebenzi ekwenzeni kwabo izinqumo zomsebenzi.Business ManagementPh. D. (Business Management
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The impact of employees' working relations in creating and retaining trust: the case of the Bahrain Olympic Committee
Introduction: This thesis investigates the impact of employees’ working relations in creating, maintaining and retaining trust in the Bahrain Olympic Committee (BOC).
Aim: The main aim of this thesis is to determine how the three groups of Organisational Trust variables, namely Social System Elements (SSE), Factors of Trustworthiness (FoT) and Third-Party Gossip (TPG), affect employees’ Organisational Trust (OTR) in the BOC and promote Organisational Citizenship Behaviour (OCB). To answer this main aim, a conceptual framework was created that focused on exploring the following research aims: (1) the interrelationship between SSE and FoT, (2) the effect of SSE on OTR, (3) the impact of TPG on OTR and (4) the effect of OTR on overall OCB.
Methodology: The study uses a mixed-method case study research style that included in-depth semi-structured interviews with 17 managers, an online questionnaire survey with 320 employees of the BOC and an analysis of the BOC’s Annual Reports from 2015 to 2018.
Results: The qualitative and quantitative findings indicate, firstly, that there is a significant interrelationship between SSE and FoT, establishing that SSE’s perception of organisational justice (OJ), including that FoTs benevolence and integrity as the most important factors in yielding employees’ trust in the BOC. Secondly, it has been established that SSEs have significant direct and indirect effects on OTR. Thirdly, negative and positive TPG concurrently occurred in the BOC and the prevalence of negative TPG poses more impact on OTR. Finally, this study’s findings demonstrated OTR’s effect in generating OCB, including that Civic Virtue was rated as the most preferred of the five OCB themes; this indicates the managers’ and the employees’ strong emotional attachment and support of the activities taking place at the BOC.
Contributions: Overall, this thesis substantially contributes to OTR literature, particularly in the context of the Middle East. It also proposes several insightful recommendations for future research and practical implications for practitioners in the field of Organisational Trust
An empirical investigation of the relationship between integration, dynamic capabilities and performance in supply chains
This research aimed to develop an empirical understanding of the relationships between integration,
dynamic capabilities and performance in the supply chain domain, based on which, two conceptual
frameworks were constructed to advance the field. The core motivation for the research was that, at
the stage of writing the thesis, the combined relationship between the three concepts had not yet
been examined, although their interrelationships have been studied individually.
To achieve this aim, deductive and inductive reasoning logics were utilised to guide the qualitative
study, which was undertaken via multiple case studies to investigate lines of enquiry that would
address the research questions formulated. This is consistent with the author’s philosophical
adoption of the ontology of relativism and the epistemology of constructionism, which was considered
appropriate to address the research questions. Empirical data and evidence were collected, and
various triangulation techniques were employed to ensure their credibility. Some key features of
grounded theory coding techniques were drawn upon for data coding and analysis, generating two
levels of findings. These revealed that whilst integration and dynamic capabilities were crucial in
improving performance, the performance also informed the former. This reflects a cyclical and
iterative approach rather than one purely based on linearity. Adopting a holistic approach towards
the relationship was key in producing complementary strategies that can deliver sustainable supply
chain performance.
The research makes theoretical, methodological and practical contributions to the field of supply
chain management. The theoretical contribution includes the development of two emerging
conceptual frameworks at the micro and macro levels. The former provides greater specificity, as it
allows meta-analytic evaluation of the three concepts and their dimensions, providing a detailed
insight into their correlations. The latter gives a holistic view of their relationships and how they are
connected, reflecting a middle-range theory that bridges theory and practice. The methodological
contribution lies in presenting models that address gaps associated with the inconsistent use of
terminologies in philosophical assumptions, and lack of rigor in deploying case study research
methods. In terms of its practical contribution, this research offers insights that practitioners could
adopt to enhance their performance. They can do so without necessarily having to forgo certain
desired outcomes using targeted integrative strategies and drawing on their dynamic capabilities
Strategies Community Bank Managers Use to Address Rising Financial Regulations Compliance Costs
Increasing financial regulations compliance costs have the potential for adverse business outcomes for community banks. Community bank managers are concerned about increasing financial regulations compliance costs because it is the number one predictor of community banks’ failures. Grounded in the resources-based view theory, the purpose of this qualitative single case study was to explore strategies that community bank managers use to mitigate increasing financial regulations compliance costs. The participants were 10 community bank managers and senior staff of a community bank in Maryland who successfully mitigated increasing financial regulations compliance costs. Data were collected using semistructured interviews and reviewing the organization’s internal documents. Through thematic analysis, four themes were identified: training, leadership, proactive approach to regulations, and organization retooling. A key recommendation is for community bank managers to stimulate employees’ innovation and creativity skills through the mediating role of a transformational leadership style. The implications for positive social change include the potential for community banks to improve revenues and profits so they can contribute to the development of the local community they serve
Strategies Community Bank Managers Use to Address Rising Financial Regulations Compliance Costs
Increasing financial regulations compliance costs have the potential for adverse business outcomes for community banks. Community bank managers are concerned about increasing financial regulations compliance costs because it is the number one predictor of community banks’ failures. Grounded in the resources-based view theory, the purpose of this qualitative single case study was to explore strategies that community bank managers use to mitigate increasing financial regulations compliance costs. The participants were 10 community bank managers and senior staff of a community bank in Maryland who successfully mitigated increasing financial regulations compliance costs. Data were collected using semistructured interviews and reviewing the organization’s internal documents. Through thematic analysis, four themes were identified: training, leadership, proactive approach to regulations, and organization retooling. A key recommendation is for community bank managers to stimulate employees’ innovation and creativity skills through the mediating role of a transformational leadership style. The implications for positive social change include the potential for community banks to improve revenues and profits so they can contribute to the development of the local community they serve
Examining Attention to Leadership When Hiring School Administrators in a High Poverty, Ethnically Diverse School District: A Case Study
The purpose of this mixed methods case study was to understand the hiring practices of a school district when considering a principal and how the school district attends to leadership within those hiring practices. The central premise of the study was leadership matters and is second to teaching in student achievement. However, the historical record paints a picture of less than adequate attention to effective hiring practices and a limited scope when addressing leadership. A small school district in California was selected to participate in the study. The design incorporated mixed methods to analyze the hiring practices through a survey of site administrators (principals and assistant principals), interviews of the Superintendent, and interviews of two principals. Similar to what was found in the review of literature, the school district did not align all of the hiring practices to what they valued in leadership and lacked in performance-based instruments when hiring. However, the results of the study indicated how the school district valued leadership and this may have been a contributing factor in student achievement. Through the review of literature and the study, the researcher developed an understanding of the complexity of the leadership construct and provides a synthesis of how key leadership studies fit together to provide a framework for hiring school administrators
An empirical evaluation of m-health service users’ behaviours: A case of Bangladesh
A thesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for the degree of Doctor of Philosophy.Mobile health (m-health) services are revolutionising healthcare in the developing world by improving accessibility, affordability, and availability. Although these services are revolutionising healthcare in various ways, there are growing concerns regarding users' service quality perceptions and overall influence on satisfaction and usage behaviours. In developing countries, access to healthcare and low healthcare costs are insufficient if users lack confidence in healthcare service quality.
Bangladesh's Directorate General of Health Services (DGHS) provides the only government-sponsored m-health service available to the entire population. DGHS's m-health service, available since 2009, is yet to be evaluated in terms of users' perceptions of the quality of service and its impact on satisfaction and usage. Hence, this study developed a conceptual model for evaluating the associations between overall DGHS m-health service quality, satisfaction, and usage behaviours. This study operationalised overall m-health service quality as a higher-order construct with three dimensions- platform quality, information quality, and outcome quality, and nine corresponding subdimensions-privacy, systems availability, systems reliability, systems efficiency, responsiveness, empathy, assurance, emotional benefit, and functional benefit.
Moreover, researchers in various service domains, including- healthcare, marketing, environmental protection, and information systems, evaluated and confirmed the influence of social and personal norms on satisfaction and behavioural outcomes like- intention to use. Despite this, no research has been conducted to determine whether these normative components affect m-health users' service satisfaction and usage behaviours. As a result, this study included social and personal norms along with overall service quality into the conceptual model to assess the influence of these variables on users' satisfaction and m-health service usage behaviours. Data was collected from two districts in Bangladesh- Dhaka and Rajshahi, utilising the online survey approach. A total of 417 usable questionnaires were analysed using partial least squares structural equation modelling to investigate the relationships between the constructs in Warp PLS.
The study confirms that all three dimensions of service quality and their corresponding subdimensions influence users' overall perceptions of DGHS m-health service quality. Moreover, overall DGHS m-health service quality has a significant direct association with satisfaction and an indirect association with usage behaviours through satisfaction. While social norms do not influence satisfaction and usage behaviours within the DGHS m-health context, personal norms directly influence users' satisfaction and indirectly influence usage behaviours through satisfaction. Theoretically, the study contributes by framing the influence of users' overall m-health service quality perceptions, social and personal norms on their actual usage behaviours rather than the intention to use. It also extends the existing knowledge by assessing and comparing m-health users' continuous and discontinuous behaviours. Methodologically this study confirms the usefulness of partial least squares structural equational modelling to analyse a complex model including a higher order construct (i.e., overall perceived service quality). Practically, the study demonstrates the importance of users' satisfaction in addition to service quality, as service quality only affects usage behaviours through satisfaction in the current study context. Additionally, knowing that personal norms significantly influence service satisfaction motivates providers of m-health services to strive to enhance users' personal norms toward m-health service to enhance service satisfaction and usage. Overall, the study will help enhance patient outcomes and m-health service usage
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