A fuzzy-QFD approach for the enhancement of work equipment safety: a case study in the agriculture sector

The paper proposes a design for safety methodology based on the use of the Quality Function Deployment (QFD) method, focusing on the need to identify and analyse risks related to a working task in an effective manner, i.e. considering the specific work activities related to such a task. To reduce the drawbacks of subjectivity while augmenting the consistency of judgements, the QFD was augmented by both the Delphi method and the fuzzy logic approach. To verify such an approach, it was implemented through a case study in the agricultural sector. While the proposed approach needs to be validated through further studies in different contexts, its positive results in performing hazard analysis and risk assessment in a comprehensive and thorough manner can contribute practically to the scientific knowledge on the application of QFD in design for safety activities

A methodology of integrating marketing with engineering for defining design specifications of new products

In the fuzzy front end stage of new product development, it is quite common that marketing personnel and product engineers have different goals and concerns. Their two sets of goals and concerns are always addressed in isolation from one another. This isolation typically would not result in optimal design decisions as two sets of goals and concerns are always interrelated. Therefore, it is important to integrate the concerns of marketing personnel with those of engineers in defining design specifications. Perceptual mapping is a very common technique used by marketing personnel to understand market positions of competitive products and help define new product opportunities. Although quite a few research works have been attempted to integrate marketing with engineering concerns for new product design, perceptual mapping was not considered in defining design specifications of a new product in the previous related studies. In this paper, a methodology of integrating marketing with engineering for defining design specifications of new products is described, which mainly involves generation of perceptual maps, generation of fuzzy regression models for relating customer requirements and design attributes, formulation of an optimisation model and solving the model based on genetic algorithms. A case study of defining design specifications of a new packing machine was used to illustrate the proposed methodology

Investigation on Multi-Criteria Decision Making Methods Application in Sustainable Product Design

Background: Integrating sustainability development' aspects in the design process is becoming, a growth area in companies. Consequently, sustainable product design has to consider the different aspects of sustainability throughout its life cycle phases in addition of other requirements. This integration is becoming more complicated due the difficulty of managing the constraints and alternatives related to the product and stakeholders needs. This study aims to highlights the most used Multi-Criteria Decision Making (MCDM) tools and methods used in sustainable product design process. Contribution: Product design process involves interesting decisional tasks such as the choice of materials, standard parts, technical solutions. Hence, the contribution of this work is to help designer to adopt relevant MCDM tools and methods that can be integrated to other tools to facilitate and to justify their decisional tasks. Method: Several methods have been affected to solve the problems related to this complexity such as MCDM. A literature review was conducted based on Siencedirect and GoogleScholar articles databases. After filtering more than 200 articles only 62 articles were considered to analyze the correlation between sustainable product design and MCDM. Results: Classified MCDM use according to the type of choices to achieve SPD goals. This paper allowed us to find matches between MCDM methods and SPD problem. The majority of case studies result show that a large portion of sustainable design methods, techniques, and tools are applied to the sustainable product’ along its different life cycle phases Conclusion: It is noticed that the use of MCDM methods are an important outcome in the sustainable product design process and deeply helps designers to make suitable choices. Also, several matches relating MCDM, other methods and sustainable product design sphere are discusse

Bibliometric analysis of quality function deployment with fuzzy systems

Research on quality function deployment (QFD) with fuzzy systems has increased since the 2000s. The growing number of QFD applications with fuzzy systems indicates worldwide attention on this field of research. Then, two research questions arise: Are there some trends? And, are there some research gaps? This paper presents bibliometric analysis to answer those questions, performed on data from Scopus database, in a total output of 598 documents. Only articles and reviews were searched. China is the leading country in publication and international collaboration (207 published documents, more than a third of total). The main finding of analysis is the trend of QFD integration with fuzzy and multi-criteria decision-making (MCDM) methods. This could be observed with different applications as new product development, quality management, service quality, and supply chain management, to name a few.CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior(undefined

Smart Product Design Process through the Implementation of a Fuzzy Kano-AHP-DEMATEL-QFD Approach

Product design has become a critical process for the healthcare technology industry, given the ever-changing demands, vague customer requirements, and interrelations among design criteria. This paper proposed a novel integration of fuzzy Kano, Analytic Hierarchy Process (AHP), Decision Making Trial and Evaluation Laboratory (DEMATEL), and Quality Function Deployment (QFD) to translate customer needs into product characteristics and prioritize design alternatives considering interdependence and vagueness. First, the customer requirements were established. Second, the fuzzy KANO was applied to calculate the impact of each requirement, often vague, on customer satisfaction. Third,designalternativesweredefined,whiletherequirements’weightswerecalculated usingAHP.DEMATELwaslaterimplementedforevaluatingtheinterdependenceamongalternatives. Finally,QFDwasemployedtoselectthebestdesign. Ahipreplacementsurgeryaiddeviceforelderly people was used for validation. In this case, collateral issues were the most important requirement, while code change was the best-ranked design

Some further studies on improving QFD methodology and analysis

Quality Function Deployment (QFD) starts and ends with the customer. In other words, how it ends may depend largely on how it starts. Any QFD practitioners will start with collecting the voice of the customer that reflects customer’s needs as to make sure that the products will eventually sell or the service may satisfy the customer. On the basis of those needs, a product or service creation process is initiated. It always takes a certain period of time for the product or service to be ready for the customer. The question here is whether those customer-needs may remain exactly the same during the product or service creation process. The answer would be very likely to be a ‘no’, especially in today’s rapidly changing environment due to increased competition and globalization. The focus of this thesis is placed on dealing with the change of relative importance of the customer’s needs during product or service creation process. In other words, the assumption is that there is no new need discovered along the time or an old one becomes outdated; only the relative importance change of the existing needs is dealt with. Considering the latest development of QFD research, especially the increasingly extensive use of Analytic Hierarchy Process (AHP) in QFD, this thesis aims to enhance the current QFD methodology and analysis, with respect to the change during product or service creation process, as to continually meet or exceed the needs of the customer. The entire research works are divided into three main parts, namely, the further use of AHP in QFD, the incorporation of AHP-based priorities’ dynamics in QFD, and decision making analysis with respect to the dynamics. The first part focuses on the question "In what ways does AHP, considering its strength and weakness, contribute to an improved QFD analysis?" The usefulness of AHP in QFD is demonstrated through a case study in improving higher education quality of an education institution. Furthermore, a generalized model of using AHP in QFD is also proposed. The generalized model not only provides an alternative way to construct the house of quality (HoQ), but also creates the possibility to include other relevant factors into QFD analysis, such as new product development risks. The second part addresses the question "How to use the AHP in QFD in dealing with the dynamics of priorities?" A novel quantitative method to model the dynamics of AHP-based priorities in the HoQ is proposed. The method is simple and time-efficient. It is especially useful when the historical data is limited, which is the case in a highly dynamic environment. As to further improve QFD analysis, the modeling method is applied into two areas. The first area is to enhance the use of Kano’s model in QFD by considering its dynamics. It not only extends the use of Kano’s model in QFD, but also advances the academic literature on modeling the life cycle of quality attributes quantitatively. The second area is to enhance the benchmarking part of QFD by including the dynamics of competitors’ performance in addition to the dynamics of customer’s needs. The third part deals with the question "How to make decision in a QFD analysis with respect to the dynamics in the house of quality?" Two decision making approaches are proposed to prioritize and/or optimize the technical attributes with respect to the modeling results. Considering the fact that almost all QFD translation process employs the relationship matrix, a guideline for QFD practitioners to decide whether the relationship matrix should be normalized is developed. Furthermore, a practical implication of the research work towards the possible use of QFD in helping a company develop more innovative products is also discussed. In brief, the main contribution of this thesis is in providing some novel methods and/or approaches to enhance the QFD’s use with respect to the change during product or service creation process. For scientific community, this means that the existing QFD research has been considerably improved, especially with the use of AHP in QFD. For engineering practice, a better way of doing QFD analysis, as a customer-driven engineering design tool, has been proposed. It is hoped that the research work may provide a first step into a better customer-driven product or service design process, and eventually increase the possibility to create more innovative and competitive products or services over time

Advancements in QFD optimization methods

Ph.DDOCTOR OF PHILOSOPH

Optimization of the product design through Quality Function Deployment (QFD) and Analaytical Hierarchy Process (AHP): A case study in a ceramic washbasin

Thesis (Master)--Izmir Institute of Technology, Industrial Design, Izmir, 2009Includes bibliographical references (leaves: 67-79)Text in English; Abstract: Turkish and Englishx, 81 leavesQFD is a methodology, which establishes a relationship between product and customer, determines product.s sales ability and carry out it to a high level during the process.In this study, QFD methodology, which is used in several industries, was implemented in the sanitary production industry. In this purpose, the washbasin, which is called as .Potsink. produced by Vitra, was chosen and examined implementation ability of the methodology. The aim for this choice is that Potsink.s design is different from usual washbasin forms and because of this reason, some sales problems would be appeared also there are some ergonomical and functional problems was observed.In the first step, which is developed by the customer.s voice, Analytic Hierarchy Process AHP was used. The relationship, which is between product and customer.s requirements, is determined by Analytic Hierarchy Process AHP.After this step, with customer requirements and technical details, which is matched with, are put in the house of quality (HoQ). Fallowing this step, improvement ratio and sales points are taken place in the house. Finally calculate all items and evaluated

Manufacturing Quality Function Deployment: Literature Review and Future Trends

A comprehensive review of the Quality Function Deployment (QFD) literature is made using extensive survey as a methodology. The most important results of the study are: (i) QFD modelling and applications are one-sided; prioritisation of technical attributes only maximise customer satisfaction without considering cost incurred (ii) we are still missing considerable knowledge about neural networks for predicting improvement measures in customer satisfaction (iii) further exploration of the subsequent phases (process planning and production planning) of QFD is needed (iv) more decision support systems are needed to automate QFD (v) feedbacks from customers are not accounted for in current studies