Collective IT artifacts: Toward Inclusive Crisis Infrastructures

This paper investigates a previously overlooked phenomenon in crisis response information systems, namely inclusive crisis infrastructure. By expanding the well-acknowledged infrastructure concept with alternatives to understand the nature and scope of inclusive crisis infrastructures, this paper contributes to closing the gap between theory and practice by raising some research questions critical to the study of inclusive crisis infrastructures. The emerging literature on crisis response information systems suggests that external sourcing of information increasingly influences crisis response operations. To contribute to this discourse, the paper draws on Pipek and Wulf’s (2009) definition of work infrastructures and Palen and Liu’s (2007) conceptualization of peer-to-peer communications to develop a better understanding of the crisis response arena as a whole. In doing so, this paper goes beyond the emphasis on event-based technologies that currently dominate the crisis response information systems literature and instead argues why crisis infrastructures need to be both inward-looking and accommodating to technological and social outcomes parallel to formal response contexts. The novel conceptualization captures the fact that the crisis context contains collections of collective IT artifacts that are not aligned or related but that are, for autonomy reasons, interlinked to crisis organizations’ current IT infrastructure and may be of great value to such organizations if infrastructure capability options are considered

Making the world a better place with Mixed Reality in Education

Mixed Reality (MR) is an emerging technology in which the real world is enhanced by an overlay of computer graphics-based interaction. The use of MR in the Information Systems (IS) pedagogy is becoming more and more to be taken as a reflection of reality. This study expands on the current literature to plan, design, test, and evaluate the use of Microsoft HoloLens a MR device in IS classroom. This study uses design science guidelines to introduce HoloLens to 205 students in a postgraduate and undergraduate class. Student responses were both positive and negative highlighting the advantages and disadvantages of the technology, the applications and its interface as presented in this paper. This study uses Socio-Technical Interaction Networks (STIN) analytical strategy for social informatics to compare the different forms of knowledge embodiment in the mixed reality system for education

MIXED REALITY IN THE INFORMATION SYSTEMS PEDAGOGY: AN AUTHENTIC LEARNING EXPERIENCE

Mixed Reality (MR) has brought a significant change in today’s world and its significance is continuously evolving in Information Systems (IS) pedagogy. This study expands on the current literature to plan, design, test, and evaluate the use of Microsoft HoloLens, which is an MR device in an IS classroom. This study uses design science guidelines to introduce HoloLens to 20 postgraduate students and 130 undergraduate students in their class. Student responses were both positive and negative highlighting the advantages and disadvantages of the technology, the applications and its interface as presented in this paper. Findings suggest that the use of an authentic learning framework provided effective instructional design guidelines support the acquisition of advanced knowledge

The emergent role of digital technologies in the context of humanitarian supply chains: a systematic literature review

The role of digital technologies (DTs) in humanitarian supply chains (HSC) has become an increasingly researched topic in the operations literature. While numerous publications have dealt with this convergence, most studies have focused on examining the implementation of individual DTs within the HSC context, leaving relevant literature, to date, dispersed and fragmented. This study, through a systematic literature review of 110 articles on HSC published between 2015 and 2020, provides a unified overview of the current state-of-the-art DTs adopted in HSC operations. The literature review findings substantiate the growing significance of DTs within HSC, identifying their main objectives and application domains, as well as their deployment with respect to the different HSC phases (i.e., Mitigation, Preparedness, Response, and Recovery). Furthermore, the findings also offer insight into how participant organizations might configure a technological portfolio aimed at overcoming operational difficulties in HSC endeavours. This work is novel as it differs from the existing traditional perspective on the role of individual technologies on HSC research by reviewing multiple DTs within the HSC domain

The Construction of Locative Situations: the Production of Agency in Locative Media Art Practice

This thesis is a practice led enquiry into Locative Media (LM) which argues that this emergent art practice has played an influential role in the shaping of locative technologies in their progression from new to everyday technologies. The research traces LM to its origins at the Karosta workshops, reviews the stated objectives of early practitioners and the ambitions of early projects, establishing it as a coherent art movement located within established traditions of technological art and of situated art practice. Based on a prescient analysis of the potential for ubiquitous networked location-awareness, LM developed an ambitious program aimed at repositioning emergent locative technologies as tools which enhance and augment space rather than surveil and control. Drawing on Krzysztof Ziarek\u27s treatment of avant-garde art and technology in The Force of Art , theories of technology drawn from Science and Technology Studies (STS) and software studies, the thesis builds an argument for the agency of Locative Media. LM is positioned as an interface layer which in connecting the user to the underlying functionality of locative technologies offers alternative interpretations, introduces new usage modes, and ultimately shifts the understanding and meaning of the technology. Building on the Situationist concept of the constructed situation, with reference to an ongoing body of practice, an experimental practice-based framework for LM art is advanced which accounts for its agency and, it is proposed, preserves this agency in a rapidly developing field

ICT for external stakeholder management: sociomateriality from a power perspective

External stakeholder support is critical to the success of megaprojects, necessitating strategic engagement, often using Information and Communications Technology (ICT). We conducted 30 semi-structured interviews with a megaproject team and analysed their social media communications with the project community. The findings show three ICT practices used for managing external stakeholders: visualisation, simulation and social mediatisation. Taking a sociomateriality lens we demonstrate how these practices are used for diverse unintended uses to manage external stakeholders. Anchored in a dimensions of power framework, we discuss how these ICT practices were strategically used for persuading, framing and hegemonizing external stakeholders in megaprojects. Theoretically, we highlight the role of ICT for managing external stakeholders over the current use of improving the competitive advantage of internal stakeholders. Practically, social media is used to articulate practices in all the strategic roles, positioning it in a role as a critical ICT tool for external stakeholder management in infrastructure megaprojects

Performing Continuity of/in Smart Infrastructure : Exploring Entanglements of Infrastructure and Actions

Nearly everything we do in contemporary organizations and societies builds on some form of infrastructure. Our reliance on infrastructures underscores the importance of the continuity of these infrastructures. However, the infrastructures are inherently unreliable and unpredictable and achieve veneers of permanence and stability only through constant and ongoing efforts. In their functioning, they become established through complex and uncertain processes that involve a number of actors and factors. Consequently, understanding those processes is a key concern for organizations that are responsible for these infrastructures. Traditionally, the literature on the business continuity of organizational functions has emphasized the importance of planning and management approaches. Practitioners and academics have brought forth frameworks to aid organizations in planning and managing their continuity-related issues. The frameworks offer universally applicable processes and procedures that organizations should follow to improve their continuity. However, these frameworks tell little about continuity itself. Organizations rarely function as they document or as management describes organizational work. As such, the complex and uncertain processes of continuity cannot be directly inferred from the documents or from the managerial descriptions of work. If we wish to enact meaningful changes to those complex and uncertain processes through which infrastructure continuity becomes established, we need to understand how those processes unfold in practice. This dissertation focuses on infrastructure continuity in a smart infrastructure context. Smart infrastructures are traditional infrastructures that have been extended with digital technologies. In this research, infrastructure continuity is approached from the perspective of technicians working in the smart infrastructure context. The technicians’ work in these contexts is constitutively entangled with information systems and the technologies that form the infrastructures. As such, the smart infrastructures form an intriguing and fruitful yet rather unexplored context for information systems research. Theoretically, this research builds on sociomaterial theorizing and especially on Karen Barad’s agential realism. The purpose of this dissertation is to increase understanding on how the continuity of smart infrastructure becomes performed. This purpose is explored through six research articles that form the foundations of this dissertation. Methodologically, this research builds on conceptual and empirical research approaches. The conceptual research focuses on developing and clarifying business continuity- and sociomateriality-related concepts and approaches through argumentation and a literature review. The empirical research builds on a qualitative research approach and, more specifically, on ethnographic research. As is typical for ethnographic research, the empirical material was collected from a single organization that was studied extensively over a several-month participant observation. Reflecting the purpose of the study, the ethnography was conducted in a centralized operations center of a smart infrastructure (smart power grid) where technicians work with information systems and technologies. This dissertation contributes to the literature on infrastructure continuity and on sociomateriality. The primary contribution to the infrastructure continuity literature is a performative conceptualization of the infrastructure continuity. This conceptualization suggests that business continuity is not an attribute of any single measure but is an outcome of a joint accomplishment of sociomaterial networks of agencies that becomes established through recurrent actions. As such, the findings of this research challenge some of the taken-for-granted assumptions embedded in the literature but also extend the earlier literature. In addition, this dissertation extends discussions on sociomaterial agency. In the light of the findings, when agency is situated in the context of a smart infrastructure, agency becomes historic, polycentric, dynamic, and discontinuous.Lähes kaikki mitä me teemme nyky-yhteiskunnassa nojaa infrastruktuureihin. Voimmekin sanoa elävämme keskellä infrastruktuurien verkostoa. Riippuvaisuutemme infrastruktuureista korostaa niiden toiminnan jatkuvuuden tärkeyttä. Nämä infrastruktuurit ovat kuitenkin perustaltaan epäluotettavia ja arvaamattomia. Niiden toimivuus syntyy monimutkaisten ja epävarmojen prosessien kautta, jotka sisältävät moninaisia toimijoita ja tekijöitä. Näiden prosessien ymmärtäminen on keskeistä organisaatioille, jotka vastaavat näistä infrastruktuureista. Perinteisesti kirjallisuudessa, joka keskittyy toiminnan jatkuvuuteen (eng. business continuity), on korostettu suunnitelmien ja hallinnoinnin merkitystä. Suunnitteluun ja hallinnointiin on kehitetty useita johtamisen viitekehyksiä. Ne tarjoavat universaaleiksi tarkoitettuja määrämuotoisia prosesseja ja menettelytapoja, joita organisaatioiden tulisi noudattaa. Nämä viitekehykset kertovat kuitenkin hyvin vähän siitä mitä tai miten toiminnan jatkuvuus itsessään käytännössä ilmenee. Organisaatiot harvoin toimivat kuten dokumentoivat tai kuten organisaatioiden johto kuvailee toimintaa, joten näistä ei voida suoraan päätellä organisaation toimintaa. Kuitenkin jos haluamme toteuttaa merkityksellisiä muutoksia niihin monimutkaisiin ja epävarmoihin prosesseihin, joiden kautta toiminnan jatkuvuus syntyy, meidän tulee ymmärtää paremmin näitä prosesseja käytännössä. Tässä tietojärjestelmätieteisiin sijoittuvassa väitöskirjassa keskitytään toiminnan jatkuvuuteen älykkäiden infrastruktuurien (eng. smart infrastructure) kontekstissa. Älykkäillä infrastruktuureilla tarkoitetaan tässä tutkimuksessa perinteisiä infrastruktuureja, kuten sähköverkkoja, vedenjakelua, ja tieverkostoa, jotka ovat digitalisoitu. Aihetta lähestytään erityisesti infrastruktuurin parissa toimivien teknikoiden työn kautta. Teknikoiden työ näissä ympäristöissä on nivoutunut kiinteästi yhteen tietojärjestelmien ja teknologioiden kanssa, jotka muodostavat infrastruktuurin. Älykkäät infrastruktuurit muodostavatkin näin erityisesti tietojärjestelmätieteiden tutkimukselle kiinnostavan, mutta vähän tutkitun kontekstin. Tutkimus pohjautuu teoreettisesti sosiomateriaalisuuteen ja nojaa erityisesti Karen Baradin filosofiseen ja teoreettiseen viitekehykseen toimijarealismista (eng. agential realism). Tutkimuksen tavoite on tuottaa ymmärrystä siitä, miten infrastruktuurien jatkuvuus toteutuu käytännössä. Tätä tavoitetta on tässä väitöskirjassa tutkittu kuuden vertaisarvioidun artikkelin kautta. Menetelmällisesti tutkimuksessa on nojattu sekä konseptuaaliseen että empiiriseen tutkimukseen. Konseptuaalinen tutkimus keskittyy toiminnan jatkuvuuden ja sosiomateriaalisuuden käsitteiden ja lähestymistapojen kehittämiseen sekä selventämiseen argumentoinnin ja kirjallisuuskatsauksen avulla. Empiirinen tutkimuspohjautuu laadulliseen tutkimusotteeseen ja nojaa etnografiseen tutkimusmenetelmään. Kuten etnografiselle tutkimusmenetelmälle on luonnollista, aineisto pohjautuu pääosin osallistuvaan havainnointiin yhdessä organisaatiossa, jota on tutkittu intensiivisesti. Heijastaen tutkimuksen tavoitetta ja ongelmanasettelua, etnografinen tutkimus suoritettiin älykkään infrastruktuurin (sähköverkon) keskitetyssä valvomossa, jossa teknikoiden työtä tietojärjestelmien ja teknologioiden parissa seurattiin useiden kuukausien ajan. Tutkimuksen tulokset osallistuvat infrastruktuurien toiminnan jatkuvuuden ja sosiomaterialisuuden keskusteluihin. Tutkimuksen keskeisin tulos toiminnan jatkuvuuden tutkimukseen on toiminnan jatkuvuuden konseptualisointi suoritettuna toimintana. Tämän konseptualisoinnin mukaan toiminnan jatkuvuus ei ole jonkin menetelmän ominaisuus vaan jatkuvuus tuotetaan yhteisesti sosiomateriaalisessa toimijoiden verkossa toistuvien tekojen kautta. Tutkimuksen tulokset siis haastavat mutta myös edistävät aiempaa kirjallisuutta toiminnan jatkuvuudesta. Lisäksi, tutkimuksen tulokset edistävät keskusteluita toimijuuden sosiomateriaalisuudesta. Tulosten valossa, kun toimijuutta tarkastellaan infrastruktuurikontekstissa, on toimijuus historiallinen, polysentrinen, dynaaminen ja yllätyksellinen.Siirretty Doriast

Geocaching: tracing geotagged social media research using mixed methods

This thesis explores the development of academic research with geotagged social media data (geosocial research) - an emerging computational, digital social research field - using 19 semi-structured interviews with scholars from diverse disciplines, participant observation at a geosocial research summer school and scientometrics. It asks: 'how can we study the development of geosocial research approaches through combining STS and scientometrics?' for five main reasons: to explore the diversity of computational social research; reflect on the ESRC's (2013) call to 'close the gap' between quantitative and qualitative human geography; contribute to methodological discussions in academic literature which call for combining STS and scientometrics; co-compose knowledge with distinct ways of knowing through mixing methods; and inform research methods curriculum development in the social sciences. Using new forms of digital data (like social media posts) is core to contemporary social science. Scholars from diverse disciplines conduct geosocial research. It thus provides rich opportunities to study how diverse approaches to computational social research develop. I combine STS and diverse scientometric methods as part of a single case study iteratively to explore how they can co-compose knowledge. The thesis contributes to literature which explores the STS - scientometrics interface. Most existing studies either reflect on diverse mixed methods approaches from theoretical or methodological perspectives, or provide worked examples using specific mixed methods designs. Conceptually, this thesis contributes by highlighting the need to develop and evaluate the affordances of computational methods for STS in light of the interpretative context - including research questions, characteristics of the studied research practice, theories and prior findings. I developed computational methods iteratively, in light of my theoretical and empirical knowledge about geosocial research. Empirically, the thesis first contributes by showing how diverse combinations of STS and scientometrics – including statistical and visual network analyses as well as descriptive statistics - can inform a single case study. Second, it offers three ways STS and scientometrics can co-compose knowledge by aligning their units of analyses, reflecting on how calculation acts inform qualitative analysis even when analytical units are not aligned, and using each method inductively. I combined STS and scientometrics to study practices through which geosocial research approaches develop - including collaboration, developing (sub)-disciplinary communities and methods' mediation of geosocial research. I also identified geosocial research approaches and compared them using mixed methods. Finally, I combined insights from STS and scientometrics to highlight the construction of my own analyses. Using mixed methods, the thesis argues that geosocial research is a collection of approaches rather than a coordinated community. I highlight fourteen practices that enable scholars to develop their approaches, including interdisciplinary collaboration; setting up distinct geosocial laboratories to experiment with geosocial data; reflecting on the data analysis process; and using local knowledge about spaces. I differentiate `social', `technical' and 'geographic' approaches, which differ in terms of the methods they use and spatial units they study. Finally, I illustrate approaches' heterogeneity - including their diverse computational approaches - and similarities, such as their urban studies focus