A Framework to Evaluate Software Developer’s Productivity The VALORTIA Project

Currently, there is a lack in companies developing software in relation to assessing their staff’s productivity before executing software projects, with the aim of improving effectiveness and efficiency. QuEF (Quality Evaluation Framework) is a framework that allows defining quality management tasks based on a model. The main purpose of this framework is twofold: improve an entity’s continuous quality, and given a context, decide between a set of entity’s instances on the most appropriate one. Thus, the aim of this paper is to make this framework available to evaluate productivity of professionals along software development and select the most appropriate experts to implement the suggested project. For this goal, Valortia platform, capable of carrying out this task by following the QuEF framework guidelines, is designed. Valortia is a platform to certify users' knowledge on a specific area and centralize all certification management in its model by means of providing protocols and methods for a suitable management, improving efficiency and effectiveness, reducing cost and ensuring continuous quality.Ministerio de Ciencia e Innovación TIN2013-46928-C3-3-

Relationship quality as antecedent of customer relationship proneness: a cross-cultural study between Spain and Mexico

Some factors such as the globalization and the development of information technologies are changing the dynamics of the relationship marketing bases. The new competitive framework defined by the relevance of online channels have caused the way of approaching relationship management with consumers to change. In this context, relationship quality (RQ) allows to understand the proneness of consumers to keep their commercial relations alive. Several are the studies that analyse RQ antecedents, but none has used a comprehensive management approach that includes resources and capabilities (such as market orientation or knowledge management), as perceived by customers, that a company has available for management in order to enhance said RQ in an online context. This work-in-progress aims to analyse the effect of said perceived quality on the consumer’s proneness to maintain the relationship under a cross-cultural context, considering the perceptions of Spanish and Mexican users of online banking services

Policies for Self Tuning Home Networks

A home network (HN) is usually managed by a user who does not possess knowledge and skills required to perform management tasks. When abnormalities are detected, it is desirable to let the network tune itself under the direction of certain policies. However, self tuning tasks usually require coordination between several network components and most of the network management policies can only specify local tasks. In this paper, we propose a state machine based policy framework to address the problem of fault and performance management in the context of HN. Policies can be specified for complex management tasks as global state machines which incorporate global system behaviour monitoring and reactions. We demonstrate the policy framework through a case study in which policies are specified for dynamic selection of frequency channel in order to improve wireless link quality in the presence of RF interference

Soil Quality Management - Concepts and Terms

The industrialization of agriculture and the concurrent increase in societal concerns on environmental protection and food quality have put focus on agricultural management and its impact on soil quality. Soil quality involves the ability of the soil to maintain an appropriate productivity, while simultaneously reducing the effect on the environment and contributing to human health. This development has changed society’s expectations to science and there is an urgent need to improve the communication among researchers from different scientific disciplines. The interaction of scientists with decision-makers is a topic of utmost relevance for future developments in agriculture. Reflexive objectivity denotes the exercise of raising one’s consciousness of the cognitive context, i.e. societal priorities and the values and goals of the researcher. The term sustainability comprehends the priorities in the cognitive context and thus constitutes a valuable tool for expressing the basis of scientific work. Soil quality evaluations should include awareness of the stability of any given quality attribute to disturbance and stress. This implies addressing resistance and resilience of the soil functions and/or the physical form in question. Most existing literature on soil quality focuses on assessment of soil quality rather than the management tools available to influence soil quality. Identification of management thresholds rather than soil quality indicator thresholds is suggested as an important means of implementing the soil quality concept. The major challenges facing modern agriculture include proper nutrient cycling, maintained functions and diversity of soil, protection of an appropriate physical form, and avoidance of chemical contamination. It is suggested that these challenges and problems as related to the soil quality concept are discussed in the framework expounded above

Managing Quality in Aviation Projects

From aircraft manufacturing, product customization, aircraft maintenance, and aircraft launch and recovery, project management is threaded through all aspects of aviation. Given the supreme importance of quality to every aircraft manufacturer, airline, and passenger, it would be expected that quality management, within the context of project management, would be a construct that is clearly defined. The aim of this mixed-methods research seeks to understand how quality is managed and assured in aviation projects, whether or not the current quality management framework is applicable to the aviation industry, and how quality should ultimately be managed in aviation projects. The results of this study suggest that aviation project management could benefit by adopting a new lens for managing project quality and avoid a surface-level adoption of quality tools designed primarily for the mass production context

Using the European Model of Total Quality Management to assess the Performance of Organizations. Case Study on Educational Services

Improving quality represents for all organizations and especially for those in services one of the most important strategies for enhancing performance and competitiveness. In the current social and economic context, the evaluation of the performance of organizations must be approached holistically. Performance means a special result, obtained in a certain field, which expresses the quality of the adjustment of the organization to the conditions in the environment. Currently, it is necessary to rethink the whole approach to the ways of evaluating performance. The continuous quest for meeting and even surpassing clients’ expectations, the involvement of all employees in the organization and the permanent improvement of quality represent important dimensions of Total Quality Management (TQM). As any strategy, TQM comprises a series of activities which lead to meeting all the quality objectives, by optimum use of available resources and of the strengths of the organization. The European model of excellence (the EFQM model established by the European Foundation for Quality Management) provides a set of criteria which can be applied to any enterprise and subsidiary so as to assess performance obtained through TQM. The EFQM model represents a non-prescriptive framework which recognizes the existence of numerous different approaches allowing organizations to obtain sustainable excellence. This framework contains basic concepts specific to The European Quality Award (EQA). Our study presents the use of the European model of TQM as a reference point for management and of the improvement of the quality of services rendered by educational organizations, giving practical applicability and utility to the theoretical concepts presented. It proves that by applying the European model of excellence to assess the performance of educational organizations, a real diagnosis can be performed, which contributes to the elaboration of strategies for improving the quality of training and educational services, adapted to the realities of each school.educational services; improving the quality of services; total quality management; assessing performance; the general strategic chart

Defining clinical trial quality from the perspective of resource-limited settings: a qualitative study based on interviews with investigators, sponsors, and monitors conducting clinical trials in sub-Saharan Africa

In recent decades, the quality management of clinical trials has been criticised for being inefficient and ineffective. This has led to a waste of clinical trial investment and has made it particularly difficult to conduct clinical trials in settings with limited resources. The lack of a universally accepted comprehensive definition of clinical trial quality was suggested as one of the possible causes of inadequate quality management. However, resource-limited countries were not considered in the attempt to create such a definition. In our study, we developed a quality concept based on qualitative interviews from the perspective of investigators, sponsors, and monitors with experience in conducting clinical trials in sub-Saharan Africa. The analysis of these stakeholders' definitions of clinical trial quality has produced a Clinical Trial Quality Concept that includes quality promoting factors (i.e., Context adaptation; Infrastructure; Partnership; Operational excellence; Quality system) in addition to conventional scientific and ethical factors. The results thus support the need for a multidimensional quality concept to reflect clinical trial quality more comprehensively. We recommend the term "Comprehensive Quality Management (CQM)" for this concept. CQM has the potential to serve as a basis for the current revision of quality management principles in international clinical trial guidelines. Furthermore, the sub-Saharan African perspective has highlighted additional considerations compared to the existing comprehensive INQUIRE clinical trial quality framework. Therefore, we propose including the following three points relevant to resource-limited settings in the framework: 1) Communicating potential infrastructural disadvantages to funders, sponsors, and auditors. 2) Preventing potential exploitation of research populations and workforce in low- and middle-income countries by following existing ethical frameworks. 3) Including "Context adaptation" as an additional framework category (i.e., promoting factor)

A commentary on recent water safety initiatives in the context of water utility risk management.

Over the last decade, suppliers of drinking water have recognised the limitations of relying solely on end-product monitoring to ensure safe water quality and have sought to reinforce their approach by adopting preventative strategies where risks are proactively identified, assessed and managed. This is leading to the development of water safety plans; structured ‘route maps’ for managing risks to water supply, from catchment to consumer taps. This paper reviews the Hazard Analysis and Critical Control Point (HACCP) procedure on which many water safety plans are based and considers its appropriateness in the context of drinking water risk management. We examine water safety plans in a broad context, looking at a variety of monitoring, optimisation and risk management initiatives that can be taken to improve drinking water safety. These are cross-compared using a simple framework that facilitates an integrated approach to water safety. Finally, we look at how risk management practices are being integrated across water companies and how this is likely to affect the future development of water safety p