Alter ego, state of the art on user profiling: an overview of the most relevant organisational and behavioural aspects regarding User Profiling.

This report gives an overview of the most relevant organisational and\ud behavioural aspects regarding user profiling. It discusses not only the\ud most important aims of user profiling from both an organisation’s as\ud well as a user’s perspective, it will also discuss organisational motives\ud and barriers for user profiling and the most important conditions for\ud the success of user profiling. Finally recommendations are made and\ud suggestions for further research are given

Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

The Effect of E-Service Quality on Online Customer Satisfaction in Nigeria: A Study of Deposit Money Banks

The study examined effect of Electronic Service Quality on online Customer satisfaction in Deposit Money Banks in Nigeria. Its aim was to assess the level of relationship between e-service quality and customer satisfaction of deposit money banks in Nigeria. In line with the objective of the study, four null hypotheses were formulated to guide the research. The theoretical foundation of the study was based on resource base and sustainable theories. The study adopted quasi-experimental research design. The population size was drawn from the customer of quoted deposit money banks with international authorization in Nigeria. A sample size of 384 customers was obtained using Krejcie and Morgan formula. A probability simple random sampling technique was further utilized in picking the respondents. A questionnaire of five point likert scale was used in data collection. Frequency, percentages, bar and pie charts were used in analysing both the demographic data of the respondents, mean and standard deviation to answer research questions, while Spearman rank order correlation coefficient was employed in testing the hypotheses formulated for the study. All the null hypotheses were rejected. The research therefore revealed that; a significant relationship exist between customization and repurchase intension, customization and referral, customer support and repurchase intention, customer support and referral of deposits money bank in Nigeria. It was concluded that, when the quality of e-service is improved in deposit money banks; it increases customer satisfaction. It was therefore recommended amongst others that, online banking applications should be made easier for customers to make use of. The websites should be developed to suit individual needs; more awareness and sensitization programmers’ should be given to customers on the need for e-service banking. The benefits should be emphasized continuously. Keywords: Electronic, Service, Quality, Online, Customer, Satisfaction, Deposit, Money, Bank DOI: 10.7176/JMCR/82-03 Publication date:September 30th 202

Extending IT infrastructures in the service sector organisations through enterprise resource planning – a telecom case study

Copyright @ 2012 ISEing.Service Sector Organisations (SSOs) have significantly focused on adopting and implementing Enterprise Resource Planning (ERP) systems to automate their prime business processes, enhance organisational productivity with lower costs and prompt service delivery to fulfil consumer demands. Thus, ERP systems are considered as a principal source to provide imperative information vital for strategic decision making process. On the contrary, ERP systems adoption and implementation is also highly considered as a challenging and expensive process that not only requires rigorous efforts but also demands to have an exhaustive investigation of influential factors that are critical to the adoption and implementation of ERP systems. As a result, the authors exhibit that it is of great significance to investigate this area within SSOs. In so doing, this paper thus focuses on the ERP critical success factors from five different categories such as: stakeholders; process; technology; organisation; and project based on the literature analysis. These perspectives comprise of 24 factors that are imperative for a successful ERP adoption and implementation. These factors are validated through an in-depth qualitative single case study based research. The findings from the literature and empirical demonstrate that most of the factors influencing the decision making process for ERP adoption and implementation are highly significant with exception to few that have either low or medium importance

Responsible personalised medicine: Exploring the ethical, legal, social, political and economic issues of manufacturing, distribution, access and reimbursement. A Report of the Responsible Personalised Medicine Project, UCL Future Targeted Manufacturing in Healthcare Hub

This report provides an overview of the ethical, legal, social, political and economic (ELSPE) issues underpinning the “manufacturing, business and regulatory challenges” that confront the development and delivery of affordable and accessible new targeted biological medicines. We specifically focus on the evolving definitions and its implication for the public understanding of personalised medicine (section 1), issues of manufacturing and distribution of Personalised Therapies (section 2) and institutional readiness (section 3) specifically focusing on emerging regulatory and reimbursement pathways (section 3.2) and how these are shaping or being shaped by ‘real world evidence’ (section 3.3). This is followed by our reflection on the implications of and for the entangled, complex and contingent interrelationships between personalised medicine, society and responsibility (section 4). Finally we conclude with discussion of the gaps and priorities for future ELSPE research on manufacturing of advanced biotherapeutics in terms of access, reimbursement, skills and infrastructure, regulation, responsible research and innovation (RRI) and the international political economy of emerging personalised medicine markets (section 5). This is a necessarily narrower review of the spectrum of ELSPE issues that attend personalised medicine activities and reflects this report’s aims to focus on those aspects of personalised medicine addressed by the UCL’s Future Targeted Manufacturing in Healthcare Hub

MASS CUSTOMIZATION IN SERVICE OPERATIONS

Abstract The concept of Mass customization (MC) is the ability to provide individually designed products and services to each customer through high process flexibility and integration. In recent years, MC has been identified as a competitive strategy; however, the investigations of MC in the service context are limited. In this dissertation, the published classification of MC approaches have been discussed and tested through cases which are from four different service industries. The limitations of these methods and the main characteristics which they have not covered have been highlighted. The analysis of the findings leads to the development of a service operations process framework, which comprises five fundamental service MC modes based on the framework of MC modes for manufacturing developed by MacCarthy et al. (2003). The framework and models have been extended through integrating modularity approach in order to improve the ability of full utilization of operations resource in the service industries. Some feasible approaches related to the application of modularity approaches have been suggested for the enterprises, who adopt mass customization strategy, in the service industry

Productivity and flexibility improvement of assembly lines for high-mix low-volume production. A white goods industry case

Las tendencias globales de la personalización e individualización en masa impulsan la producción industrial en serie corta y variada; y por tanto una gran variedad de productos en pequeñas cantidades. Por ello, la customización en masa precisa de sistemas de ensamblaje que sean a la vez altamente productivos y flexibles, a diferencia de la tradicional oposición entre ambas características. La llamada cuarta revolución industrial trae diversas tecnologías habilitadoras que podrían ser útiles para abordar este problema. Sin embargo, las metodologías para implementar el ensamblaje 4.0 todavía no han sido resueltas. De hecho, para aprovechar todas las ventajas potenciales de la Industria 4.0, es necesario contar con un nivel previo de excelencia operacional y un análisis holístico de los sistemas productivos. Esta tesis tiene como objetivo entender y definir cómo mejorar la productividad y la flexibilidad de las operaciones de montaje en serie corta y variada.Esta meta se ha dividido en tres objetivos. El primer objetivo consiste en comprender las relaciones entre la Industria 4.0 y las operaciones de ensamblaje, así como sus implicaciones para los operarios. El segundo objetivo consiste en desarrollar una metodología y las herramientas necesarias para evaluar el rendimiento de diferentes configuraciones de cadenas de ensamblaje. El último objetivo consiste en el diseño de sistemas de ensamblaje que permitan incrementar su productividad al menos un 25 %, produciendo en serie corta y variada, mediante la combinación de puestos de montaje manual y estaciones automatizadas.Para abordar la fase de comprensión y definición del problema, se llevó a cabo una revisión bibliográfica sistemática y se desarrolló un marco conceptual para el Ensamblaje 4.0. Se desarrollaron, verificaron y validaron dos herramientas de evaluación del rendimiento: un modelo matemático analítico y varios modelos de simulación por eventos discretos. Para la verificación, y como punto de partida para los análisis, se ha utilizado un caso de estudio industrial de un fabricante global de electrodomésticos. Se han empleado múltiples escenarios de simulación y técnicas de diseño de experimentos para investigar tres cuestiones clave.En primer lugar, se identificaron los factores más críticos para el rendimiento de líneas de montaje manuales multi-modelo. En segundo lugar, se analizó el rendimiento de líneas de montaje semiautomáticas paralelas con operarios móviles en comparación con líneas semiautomáticas o manuales con operarios fijos, empleando diversos escenarios de demanda en serie corta y variada. Por último, se investigó el uso de trenes milkrun para la logística interna de líneas de ensamblaje multi-modelo bajo la influencia de perturbaciones.Los resultados de las simulaciones muestran que las líneas paralelas con operarios móviles pueden superar a las de operarios fijos en cualquier escenario de demanda, alcanzando como mínimo el objetivo de mejorar la productividad en un 25% o más. También permiten reducir cómodamente el número de operarios trabajando en la línea sin afectar negativamente al equilibrado de la misma, posibilitando la producción eficiente de bajo volumen. Los resultados de las simulaciones de logística interna indican que los milkrun pueden proteger las líneas de ensamblaje de las perturbaciones originadas en procesos aguas arriba.Futuras líneas de investigación en base a los resultados obtenidos en esta tesis podrían incluir la expansión e integración de los modelos de simulación actuales para analizar las cadenas de montaje paralelas con operarios móviles incorporando logística, averías y mantenimiento, problemas de control de calidad y políticas de gestión de los retrabajos. Otra línea podría ser el uso de diferentes herramienta para el análisis del desempeño como, por ejemplo, técnicas de programación de la producción que permitan evaluar el desempeño operacional de diferentes configuraciones de cadenas de montaje con operarios móviles, tanto en términos de automatización como de organización en planta. Podrían incorporarse tecnologías de la Industria 4.0 a los modelos de simulación para evaluar su impacto operacional global ¿como cobots para ensamblaje o para la manipulación de materiales, realidad aumentada para el apoyo cognitivo a los operarios, o AGVs para la conducciónde los trenes milkrun. Por último, el trabajo presentado en esta tesis acerca las líneas de ensamblaje semiautomáticas con operarios móviles a su implementación industrial.<br /