Competing or aiming to be average?: Normification as a means of engaging digital volunteers

Engagement, motivation and active contribution by digital volunteers are key requirements for crowdsourcing and citizen science projects. Many systems use competitive elements, for example point scoring and leaderboards, to achieve these ends. However, while competition may motivate some people, it can have a neutral or demotivating effect on others. In this paper we explore theories of personal and social norms and investigate normification as an alternative approach to engagement, to be used alongside or instead of competitive strategies. We provide a systematic review of existing crowdsourcing and citizen science literature and categorise the ways that theories of norms have been incorporated to date. We then present qualitative interview data from a pro-environmental crowdsourcing study, Close the Door, which reveals normalising attitudes in certain participants. We assess how this links with competitive behaviour and participant performance. Based on our findings and analysis of norm theories, we consider the implications for designers wishing to use normification as an engagement strategy in crowdsourcing and citizen science systems

Online Journalism: Crowdsourcing, and Media Websites in an Era of Participation

The era of journalism and the participation of the readers on online media websites have changed online journalism. The research interest is now focused on removing the distinction between the publisher/entrepreneur and the journalist/user, with the ultimate goal of actively involving citizens in the journalistic process but also in the web presence of media websites. The evolution of technology, the deep media crisis and the growing dissatisfaction of the citizens, create the conditions for journalism to work with citizens, and in particular through citizen journalism and journalism crowdsourcing. This concept is a form of collective online activity in which a person or a group of people volunteer to engage in work that always involves mutual benefit to both sides. The main research question of this research concerns the analysis of the current situation regarding crowdsourcing, co-creation and UGC and the adoption of best practices such as crowdcreation, comments from the users, crowdwisdom, instant-messaging applications (MIMs) and crowdvoting used by media websites around the world. Very few media have tried to apply even nowadays, the proposed model of journalism, which this study is going to research. The results of the study shape new perspectives and practices for online journalism and democracy

Swift trust and behavioral change: facilitating factors of crowdsourcing in chronic disease prevention

Behind Internet usage habits there is a common vocabulary: trust. In order to promote preventive medicine, Internet medical care has been trying to cultivate user habits and behavior change, but whoever increases trust can go further. The Internet has accelerated the pace of work and life and generalized the temporary involvement of individuals and teams. In many organizations, there is usually no time to develop trust among team members or between the team and customers in traditional ways such as mutual familiarity, experience sharing, mutual disclosure, and verification of commitments. These new situations have led to the study of a new form of trust: "swift trust". According to Hurd et al. (2017), "swift trust" focuses on expecting that a person has the necessary attributes to be relied upon. In the "swift trust" theory, a group or individual assumes the existence of trust initially, and later verifies and adjusts trust beliefs accordingly. Faced with the problem of the rapid spread of chronic diseases and the high proportion of medical expenses needed to combat them and that have posed challenges to the national finances in China, this thesis focuses on studying the factors that may facilitate the establishment of "swift trust" in the Internet based chronic disease crowdsourcing model. Grounded on the idea that trust affects behavior and speed affects efficiency, we have reviewed extant literature and, with the help of ROST Content Mining (ROST-CM) text mining software, we dug millions of Internet data and conducted in-depth research on the "swift trust" problem. Results, later verified through two ongoing healthcare projects showed that "profession" followed by "platform", "dissemination" and "propensity" are the most critical factors that affect the establishment of swift trust. These results may be of interest to professionals, organizations and government decision makers in need of establishing and winning trust, and particularly "swift trust", as an essential ingredient in the sharing economy.Existe uma palavra comum por detrás de todos os hábitos de utilização da Internet: confiança. Com o objetivo de promover a medicina preventiva, alguns cuidados médicos prestados através da Internet têm vindo a procurar motivar os utilizadores para uma mudança de hábitos e comportamentos, mas apenas quem conseguir ganhar a confiança poderá ir mais longe. A Internet acelerou o ritmo da vida e do trabalho e generalizou a participação temporária de indivíduos e grupos. Em muitas organizações, não há tempo suficiente para se criar confiança entre os membros de um grupo ou entre grupos e indivíduos através de formas tradicionais como a convivência e o conhecimento mútuos, a partilha de experiências ou a verificação do cumprimento de compromissos. Esta situação levou ao estudo de uma nova forma de confiança: "a confiança imediata". Hurd et al. (2017) afirmam que este conceito se refere à expetativa de que uma determinada pessoa reúna os atributos necessários para ser confiável. Segundo a teoria que estuda a "confiança imediata", um grupo ou indivíduo assume desde logo a presença de confiança e reserva para mais tarde a confirmação da sua existência. Considerando os desafios colocados pelo rápido desenvolvimento de doenças crónicas num país tão populoso como a China e a necessidade de as combater, esta tese estuda os fatores que poderão facilitar a construção de "confiança imediata" no modelo de colaboração aberta através da Internet com vista à prevenção destas doenças. Partindo do princípio de que a confiança afeta os comportamentos e de que a rapidez afeta a eficiência procedeu-se à revisão de literatura sobre o tema e, com a ajuda do "software" de mineração de texto ROST-CM (ROST Content Mining) foram recolhidos e tratados milhões de dados extraídos da Internet. Os resultados foram depois confrontados com a prática de dois projetos na área da saúde e revelaram que a "profissão" seguida da "plataforma", "disseminação" e "propensão" são os fatores que mais contribuem para a formação de "confiança imediata". Os resultados obtidos poderão ser de interesse para profissionais, organizações e decisores governamentais que necessitam de construir e manter confiança e, em particular "confiança imediata", enquanto ingrediente essencial na economia de partilha

Mobile Crowdsourcing of News Content – Participation Preferences and Implications for Design

Citizens participate increasingly in hyperlocal news content creation. In order to make content creation more meaningful to reader reporters and more interesting to a wider audience, it is necessary to examine the factors that influence participation and carrying out mobile assignments. This thesis has been carried out at Tampere University of Technology, Unit of Human-Centered Technology (IHTE) in 2012. The research was carried out as part of the Next Media programme by TIVIT and funded by TEKES. The trial was conducted in co-operation with Sanoma Kaupunkilehdet. The goal of the research was to study participation preferences and motivations of readers participating in news content co-creation process. The study included a five-week mobile crowdsourcing trial with photo assignments using Scoopshot application. The participants in the study were 104 readers of omakaupunki.fi hyperlocal news portal. Information on the factors affecting participation was collected via a web survey open for all participants and interviews of five participants. The results of the study indicate that the participants’ willingness to put effort to carrying out assignments is high and the trial was found a positive experience. Still the degree of activity was low. Many young people were participating and more suitable topics for them were wished for. The activity seems to be pleasant pastime. It is considered as a challenge or a game. Photo assignment was found the most pleasant assignment type. Also video assignments and information acquisition were of interest. Based on the results of this study and the related literature, implications for designing mobile tasks for news content co-creation were formed. They can be adapted to other types of crowdsourcing, too

What Drives the Drivers? A Qualitative Perspective on what Motivates the Crowd Delivery Workforce

Crowd delivery is an emerging concept that adds flexibility to the last mile toward the customer. One factor that can hinder the success of such platforms is the availability of drivers. Against this background, this work conducted 27 interviews with current DoorDash, Postmates, and Amazon Flex drivers to gain deep insights into the motivations of these workers. Based on the observations, a self-determination theory (SDT)-based research model is derived. Despite some similarities, we find that the motivations of crowd delivery drivers differ from other crowds. For practitioners, it is important to consider these particularities to reach the critical mass of drivers and attract to most effective workforce. Scholars can use the provided qualitative perspective as a basis for future deductive-confirmatory studies

Plan on the move : mobile participation in urban planning state-of-the-art and future potential

Citizen participation in urban planning has been a topic of academic and practical interest since the 1960s. The adoption of information and communication technologies for civic participation, electronic participation, impacts how citizens and urban planners interact. Within the field of electronic participation, mobile participation is a rather recent chapter. The proliferation of mobile technologies enables both novel forms of participation and the embeddedness of these technologies into existing practices of participation. This dissertation contains five studies exploring how emerging practices of mobile participation are changing citizen participation in urban planning. Each of the five studies describes a facet of mobile participation, beginning with an overview of participatory planning apps in use; exploring next how citizens develop apps themselves; turning then to the theoretical basis of mobile participation grounded in previous theories of participation and the digital divide; covering further the actual usage of the Täsä urban planning app; and finally, discussing self-organized community planning using mobile technologies. The results provide an overview of the specific features enhancing democratic urban planning, asses who develops mobile apps and with what intentions, and contrasts the circumstances conducive to inclusiveness in mobile participation. Mobile phones are ubiquitous and possess a combination of unique affordances such as situated engagement and participatory sensing, enabling rich, real-time data collection and experimentation. These features resonate with early adopters who, in order to affect change, need to be embedded in the institutional civic participation setting. For citizens, mobile technologies have diversified the roles of participation, so that citizens can choose between being informed, contributing ideas, or developing applications. Finally, the apps developed with open data are the result of negotiations between developers’ agency and open data availability. Overall, this dissertation suggests that mobile participation is socially constructed in as far as the features and practices implemented are subject to a host of stakeholder interests. To this end, mobile participation is conceptualized as maximum allowed deviation: it affords new practices that reshape citizen participation while being part of established forms of civic participation.Kansalaisten osallistuminen kaupunkisuunnitteluun on kiinnostanut sekä tiedeyhteisöä että suunnittelijoita jo 1960-luvulta lähtien. Informaatio- ja kommunikaatioteknologian omaksuminen sekä sähköinen osallistuminen ovat vaikuttaneet siihen, miten kaupunkilaiset ja suunnittelijat ovat vuorovaikutuksessa toisiinsa. Mobiiliosallistuminen on uusi sähköisen osallistumisen ilmiö. Mobiililaitteiden nopea leviäminen sekä mahdollistaa uusia osallistumismuotoja että sulautuu jo olemassa oleviin käytäntöihin niitä muuntaen. Tämä väitöskirja koostuu viidestä artikkelista, joissa tutkitaan miten mobiiliosallistuminen muuttaa kansalaisten osallistumista kaupunkisuunniteluun. Osatutkimukset tarkastelevat mobiiliosallistumista eri näkökulmista. Ensimmäiseksi on kartoitettu millaisia kaupunkisuunnitteluun ja kaupunkien hallintaan osallistavia sovelluksia maailmassa oli käytössä vuoteen 2015 mennessä. Toiseksi on tutkittu, miten kansalaiset osallistuvat itse sovelluksien kehittämiseen avoimen datan kilpailuissa. Kolmanneksi on tutkittu edellytyksiä mobiiliosallistumiselle, perustaen tarkastelu sosiaalisiin ja poliittisiin osallistumisteorioihin sekä digitaalisen kuilun ylittämistä koskeviin tutkimuksiin. Neljännessä osatutkimuksessa esitellään Turussa 2015 toteutetun mobiiliosallistumisen kokeilun (Täsä) tuloksia ja viidennessä käsitellään mobiiliteknologian käyttöä kaupunkilaisten itse-organisoituvassa osallistumisessa. Tulokset kertovat miten teknologiset ominaisuudet muuttavat osallistuvaa kaupunkisuunnittelua, mikä ja mitkä tahot vaikuttavat sovellusten kehittämiseen avoimella datalla, ja millä ehdoilla mobiililaitteiden avulla voidaan saavuttaa laaja osallistuminen. Mobiililaitteet ovat jo nyt ihmisten mukana kaikkialla. Niiden ominaisuudet mahdollistavat osallistumisen paikan päällä (situated engagement) ja osallistumisen sensoridatan keräämiseen (participatory sensing) ja siten uusiin ja aiempaa monipuolisempiin käyttäjä- ja paikkalähtöisiin analyyseihin. Tämä ominaisuudet ovat olleet houkuttelevia aikaisille omaksujille. Institutionaalista tukea kuitenkin tarvitaan, että uuden teknologian mahdollisuudet voidaan tehdä tutuksi laajalle yleisölle. Mobiiliosallistuminen on myös monipuolistanut osallistumisrooleja: sen avulla kansalaiset voivat aiempaan helpommin valita mitä informaatiota saavat, esittää omia ideoitaan ja kehittää omia sovelluksia.Avoimen datan kilpailuissa kehitetyt sovellukset ovat kompromissi kehittäjien tavoitteiden ja käytössä olevan datan välillä. Kokonaisuudessaan väitöskirja esittää, että mobiiliosallistuminen on sosiaalisesti rakentunutta, siinä määrin kuin sen ominaisuudet ja käytännöt määrittyvät eri tahojen intressien yhteensovittamisessa. Tämän vuoksi mobiiliosallistuminen käsitteellistyy ”suurimmaks sallituksi poikkeamaksi”: se mahdollistaa uusia käytäntöjä jotka muokkaavat kansalaisten osallistumista samalla kun ne ovat jo osa vakiintunutta kansalaisten osallistumista

THE USE OF MOBILE TECHNOLOGY IN PROFESSIONAL PLANNING AND LOCAL GOVERNMENT PRACTICE

As advances in web and mobile technologies have rapidly changed the world of businesses, they have also begun to fundamentally change the way local governments understand and interact with their communities. In an effort to evaluate the use of online and mobile technology for government work, this thesis examines the use of mobile technology as a vehicle for local government practice, specifically looking at the field of urban planning. These opportunities have been broadened with the introduction of Internet-enabled mobile devices, as location-based information is used to increase awareness of user activity, movements and behaviors in real-time conditions and specific contexts (Kwak et al., 2010). This paper (1) explores how mobile technology is currently influencing planning practices, (2) defines a taxonomy for current mobile applications, and (3) hypothesizes how these technologies will influence the future of the planning profession. Findings from a survey of local planning agencies about their interactions with web and mobile technologies demonstrate that although many planners own a smartphone or tablet and are aware of existing mobile potential, they are not entirely dependent on those devices for work purposes. Currently, many planners take advantage of basic productivity software (email, word processing, search engines, online forms, etc.), but do not utilize planning specific mobile applications to support their work. Despite pressure from citizens, elected officials, and younger staff members to integrate more interactive technologies in planning work, there are often numerous barriers to implementing mobile technologies, especially for agencies in smaller jurisdictions