Online dispute resolution: an artificial intelligence perspective

Litigation in court is still the main dispute resolution mode. However, given the amount and characteristics of the new disputes, mostly arising out of electronic contracting, courts are becoming slower and outdated. Online Dispute Resolution (ODR) recently emerged as a set of tools and techniques, supported by technology, aimed at facilitating conflict resolution. In this paper we present a critical evaluation on the use of Artificial Intelligence (AI) based techniques in ODR. In order to fulfill this goal, we analyze a set of commercial providers (in this case twenty four) and some research projects (in this circumstance six). Supported by the results so far achieved, a new approach to deal with the problem of ODR is proposed, in which we take on some of the problems identified in the current state of the art in linking ODR and AI.The work described in this paper is included in TIARAC - Telematics and Artificial Intelligence in Alternative Conflict Resolution Project (PTDC/JUR/71354/2006), which is a research project supported by FCT (Science & Technology Foundation), Portugal. The work of Davide Carneiro is also supported by a doctoral grant by FCT (SFRH/BD/64890/2009).Acknowledgments. The work described in this paper is included in TIARAC - Telematics and Artificial Intelligence in Alternative Conflict Resolution Project (PTDC/JUR/71354/2006), which is a research project supported by FCT (Science & Technology Foundation), Portugal. The work of Davide Carneiro is also supported by a doctoral grant by FCT (SFRH/BD/64890/2009)

Improvement of a Document Retrieval System for the Supply Chain domain

Aquest projecte s'enmarca en el context del projecte Europeu "Semantically Connected Semiconductor Supply Chains (SC3)". Es farà ús de Natural Language Processing i Semantic Web , adaptant les tècniques per a poder referenciar documents de la cadena de producció per un pilot en cadenes de subministrament de semiconductors. En aquest projecte s'utilitzaran conjuntament tecnologies de web semàntica (fent ús d'ontologies) i de Deep Learning (amb BERT/SBERT en pyTorch).This project is framed in the context of the European project "Semantically Connected Semiconductor Supply Chains (SC3)". Natural Language Processing and Semantic Web will be used, adapting the techniques to be able to reference documents from the production chain by a pilot in semiconductor supply chains. This project will use semantic web technologies (using ontologies) and Deep Learning (with BERT / SBERT in pyTorch) together

“WARES”, a Web Analytics Recommender System

Il est difficile d'imaginer des entreprises modernes sans analyse, c'est une tendance dans les entreprises modernes, même les petites entreprises et les entrepreneurs individuels commencent à utiliser des outils d'analyse d'une manière ou d'une autre pour leur entreprise. Pas étonnant qu'il existe un grand nombre d'outils différents pour les différents domaines, ils varient dans le but de simples statistiques d'amis et de visites pour votre page Facebook à grands et sophistiqués dans le cas des systèmes conçus pour les grandes entreprises, ils pourraient être shareware ou payés. Parfois, vous devez passer une formation spéciale, être un spécialiste certifiés, ou même avoir un diplôme afin d'être en mesure d'utiliser l'outil d'analyse. D'autres outils offrent une interface d’utilisateur simple, avec des tableaux de bord, pour satisfaire leur compréhension d’information pour tous ceux qui les ont vus pour la première fois. Ce travail sera consacré aux outils d'analyse Web. Quoi qu'il en soit pour tous ceux qui pensent à utiliser l'analyse pour ses propres besoins se pose une question: "quel outil doit je utiliser, qui convient à mes besoins, et comment payer moins et obtenir un gain maximum". Dans ce travail je vais essayer de donner une réponse sur cette question en proposant le système de recommandation pour les outils analytiques web –WARES, qui aideront l'utilisateur avec cette tâche "simple". Le système WARES utilise l'approche hybride, mais surtout, utilise des techniques basées sur le contenu pour faire des suggestions. Le système utilise certains ratings initiaux faites par utilisateur, comme entrée, pour résoudre le problème du “démarrage à froid”, offrant la meilleure solution possible en fonction des besoins des utilisateurs. Le besoin de consultations coûteuses avec des experts ou de passer beaucoup d'heures sur Internet, en essayant de trouver le bon outil. Le système lui–même devrait effectuer une recherche en ligne en utilisant certaines données préalablement mises en cache dans la base de données hors ligne, représentée comme une ontologie d'outils analytiques web existants extraits lors de la recherche en ligne précédente.It is hard to imagine modern business without analytics; it is a trend in modern business, even small companies and individual entrepreneurs start using analytics tools, in one way or another, for their business. Not surprising that there exist many different tools for different domains, they vary in purpose from simple friends and visits statistic for your Facebook page, to big and sophisticated systems designed for the big corporations, they could be free or paid. Sometimes you need to pass special training, be a certified specialist, or even have a degree to be able to use analytics tool, other tools offers simple user interface with dashboards for easy understanding and availability for everyone who saw them for the first time. Anyway, for everyone who is thinking about using analytics for his/her own needs stands a question: “what tool should I use, which one suits my needs and how to pay less and get maximum gain”. In this work, I will try to give an answer to this question by proposing a recommender tool, which will help the user with this “simple task”. This paper is devoted to the creation of WARES, as reduction from Web Analytics REcommender System. Proposed recommender system uses hybrid approach, but mostly, utilize content–based techniques for making suggestions, while using some user’s ratings as an input for “cold start” search. System produces recommendations depending on user’s needs, also allowing quick adjustments in selection without need of expensive consultations with experts or spending lots of hours for Internet search, trying to find out the right tool. The system itself should perform as an online search using some pre–cached data in offline database, represented as an ontology of existing web analytics tools, extracted during the previous online search

Big Data and Artificial Intelligence in Digital Finance

This open access book presents how cutting-edge digital technologies like Big Data, Machine Learning, Artificial Intelligence (AI), and Blockchain are set to disrupt the financial sector. The book illustrates how recent advances in these technologies facilitate banks, FinTech, and financial institutions to collect, process, analyze, and fully leverage the very large amounts of data that are nowadays produced and exchanged in the sector. To this end, the book also describes some more the most popular Big Data, AI and Blockchain applications in the sector, including novel applications in the areas of Know Your Customer (KYC), Personalized Wealth Management and Asset Management, Portfolio Risk Assessment, as well as variety of novel Usage-based Insurance applications based on Internet-of-Things data. Most of the presented applications have been developed, deployed and validated in real-life digital finance settings in the context of the European Commission funded INFINITECH project, which is a flagship innovation initiative for Big Data and AI in digital finance. This book is ideal for researchers and practitioners in Big Data, AI, banking and digital finance

Big Data and Artificial Intelligence in Digital Finance

This open access book presents how cutting-edge digital technologies like Big Data, Machine Learning, Artificial Intelligence (AI), and Blockchain are set to disrupt the financial sector. The book illustrates how recent advances in these technologies facilitate banks, FinTech, and financial institutions to collect, process, analyze, and fully leverage the very large amounts of data that are nowadays produced and exchanged in the sector. To this end, the book also describes some more the most popular Big Data, AI and Blockchain applications in the sector, including novel applications in the areas of Know Your Customer (KYC), Personalized Wealth Management and Asset Management, Portfolio Risk Assessment, as well as variety of novel Usage-based Insurance applications based on Internet-of-Things data. Most of the presented applications have been developed, deployed and validated in real-life digital finance settings in the context of the European Commission funded INFINITECH project, which is a flagship innovation initiative for Big Data and AI in digital finance. This book is ideal for researchers and practitioners in Big Data, AI, banking and digital finance

Term-driven E-Commerce

Die Arbeit nimmt sich der textuellen Dimension des E-Commerce an. Grundlegende Hypothese ist die textuelle Gebundenheit von Information und Transaktion im Bereich des elektronischen Handels. Überall dort, wo Produkte und Dienstleistungen angeboten, nachgefragt, wahrgenommen und bewertet werden, kommen natürlichsprachige Ausdrücke zum Einsatz. Daraus resultiert ist zum einen, wie bedeutsam es ist, die Varianz textueller Beschreibungen im E-Commerce zu erfassen, zum anderen können die umfangreichen textuellen Ressourcen, die bei E-Commerce-Interaktionen anfallen, im Hinblick auf ein besseres Verständnis natürlicher Sprache herangezogen werden

JURI SAYS:An Automatic Judgement Prediction System for the European Court of Human Rights

In this paper we present the web platform JURI SAYS that automatically predicts decisions of the European Court of Human Rights based on communicated cases, which are published by the court early in the proceedings and are often available many years before the final decision is made. Our system therefore predicts future judgements of the court. The platform is available at jurisays.com and shows the predictions compared to the actual decisions of the court. It is automatically updated every month by including the prediction for the new cases. Additionally, the system highlights the sentences and paragraphs that are most important for the prediction (i.e. violation vs. no violation of human rights)

A collaborative platform for an ambient assisted living ecosystem

The population ageing is a global trend that affects almost all countries in the world. The global share of people with 60 years or over is expected to reach 21.6% by 2050. The social and economic impact of this tendency is huge, creating new challenges to healthcare and social support services. Furthermore, population ageing is linked to an increased number of people with physical limitations together with the isolation of persons. The Ambient Assisted Living paradigm seeks to answer to some of this challenges through the integration of innovative technologies, products, systems and services. Aiming the development of an ecosystem of products and services for Ambient Assisted Living, the AAL4ALL project was created joining more than thirty research, academic and industry partners. During the AAL4ALL project a 3-layered model of services ecosystem was adopted for the conceptual architecture. This work presents a collaborative platform as a contribution to the top layer of the conceptual architecture - AAL Ecosystem.O envelhecimento da população é uma tendência global que afeta quase todos os países no mundo. A nível mundial, a percentagem de pessoas com mais de 60 anos deve atingir os 21,6% até 2050. Os impactos sociais e económicos desta tendência são enormes, criando novos desafios aos serviços de saúde e de assistência social. Além disso, o envelhecimento populacional significa um aumento do número de pessoas com limitações físicas bem como o seu isolamento. O paradigma de Ambient Assisted Living procura responder a alguns destes desafios através da integração de tecnologias, produtos, sistemas e serviços inovadores. Com o objetivo de desenvolver um ecossistema de produtos e serviços de Ambient Assisted Living, o projeto AAL4ALL foi criado reunindo mais de trinta parceiros das áreas académica, de investigação e indústria. Durante o projeto AAL4ALL, um modelo de ecossistema de serviços de 3 camadas foi adotado para a arquitetura conceptual. Este trabalho apresenta uma plataforma colaborativa como contributo para a camada superior da arquitetura conceptual – Ecossistema AAL