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Towards a tool for the subjective assessment of speech system interfaces (SASSI)
Applications of speech recognition are now widespread, but user-centred evaluation methods are necessary to ensure their success. Objective evaluation techniques are fairly well established, but previous subjective techniques have been unstructured and unproven. This paper reports on the first stage of the development of a questionnaire measure for the Subjective Assessment of Speech System Interfaces (SASSI). The aim of the research programme is to produce a valid, reliable and sensitive measure of users' subjective experiences with speech recognition systems. Such a technique could make an important contribution to theory and practice in the design and evaluation of speech recognition systems according to best human factors practice. A prototype questionnaire was designed, based on established measures for evaluating the usability of other kinds of user interface, and on a review of the research literature into speech system design. This consisted of 50 statements with which respondents rated their level of agreement. The questionnaire was given to users of four different speech applications, and Exploratory Factor Analysis of 214 completed questionnaires was conducted. This suggested the presence of six main factors in users' perceptions of speech systems: System Response Accuracy, Likeability, Cognitive Demand, Annoyance, Habitability and Speed. The six factors have face validity, and a reasonable level of statistical reliability. The findings form a userful theoretical and practical basis for the subjective evaluation of any speech recognition interface. However, further work is recommended, to establish the validity and sensitivity of the approach, before a final tool can be produced which warrants general use
The BURCHAK corpus: a Challenge Data Set for Interactive Learning of Visually Grounded Word Meanings
We motivate and describe a new freely available human-human dialogue dataset
for interactive learning of visually grounded word meanings through ostensive
definition by a tutor to a learner. The data has been collected using a novel,
character-by-character variant of the DiET chat tool (Healey et al., 2003;
Mills and Healey, submitted) with a novel task, where a Learner needs to learn
invented visual attribute words (such as " burchak " for square) from a tutor.
As such, the text-based interactions closely resemble face-to-face conversation
and thus contain many of the linguistic phenomena encountered in natural,
spontaneous dialogue. These include self-and other-correction, mid-sentence
continuations, interruptions, overlaps, fillers, and hedges. We also present a
generic n-gram framework for building user (i.e. tutor) simulations from this
type of incremental data, which is freely available to researchers. We show
that the simulations produce outputs that are similar to the original data
(e.g. 78% turn match similarity). Finally, we train and evaluate a
Reinforcement Learning dialogue control agent for learning visually grounded
word meanings, trained from the BURCHAK corpus. The learned policy shows
comparable performance to a rule-based system built previously.Comment: 10 pages, THE 6TH WORKSHOP ON VISION AND LANGUAGE (VL'17
Action Selection for Interaction Management: Opportunities and Lessons for Automated Planning
The central problem in automated planning---action selection---is also a
primary topic in the dialogue systems research community, however, the
nature of research in that community is significantly different from that
of planning, with a focus on end-to-end systems and user evaluations. In
particular, numerous toolkits are available for developing speech-based
dialogue systems that include not only a method for representing states and
actions, but also a mechanism for reasoning and selecting the actions,
often combined with a technical framework designed to simplify the task of
creating end-to-end systems. We contrast this situation with that of
automated planning, and argue that the dialogue systems community could
benefit from some of the directions adopted by the planning community, and
that there also exist opportunities and lessons for automated planning
Towards Understanding Egyptian Arabic Dialogues
Labelling of user's utterances to understanding his attends which called
Dialogue Act (DA) classification, it is considered the key player for dialogue
language understanding layer in automatic dialogue systems. In this paper, we
proposed a novel approach to user's utterances labeling for Egyptian
spontaneous dialogues and Instant Messages using Machine Learning (ML) approach
without relying on any special lexicons, cues, or rules. Due to the lack of
Egyptian dialect dialogue corpus, the system evaluated by multi-genre corpus
includes 4725 utterances for three domains, which are collected and annotated
manually from Egyptian call-centers. The system achieves F1 scores of 70. 36%
overall domains.Comment: arXiv admin note: substantial text overlap with arXiv:1505.0308
Towards Best Practice Standards for Enhanced Knowledge Discovery Systems
Assessing enhanced knowledge discovery systems (eKDSs) constitutes an intricate issue that is understood merely to a certain extent by now. Based upon an analysis of why it is difficult to formally evaluate eKDSs, it is argued for a change of perspective: eKDSs should be understood as intelligent tools for qualitative analysis that support, rather than substitute, the user in the exploration of the data; a qualitative gap will be identified as the main reason why the evaluation of enhanced knowledge discovery systems is difficult. In order to deal with this problem, the construction of a best practice model for eKDSs is advocated. Based on a brief recapitulation of similar work on spoken language dialogue systems, first steps towards achieving this goal are performed, and directions of future research are outlined
ASR error management for improving spoken language understanding
This paper addresses the problem of automatic speech recognition (ASR) error
detection and their use for improving spoken language understanding (SLU)
systems. In this study, the SLU task consists in automatically extracting, from
ASR transcriptions , semantic concepts and concept/values pairs in a e.g
touristic information system. An approach is proposed for enriching the set of
semantic labels with error specific labels and by using a recently proposed
neural approach based on word embeddings to compute well calibrated ASR
confidence measures. Experimental results are reported showing that it is
possible to decrease significantly the Concept/Value Error Rate with a state of
the art system, outperforming previously published results performance on the
same experimental data. It also shown that combining an SLU approach based on
conditional random fields with a neural encoder/decoder attention based
architecture , it is possible to effectively identifying confidence islands and
uncertain semantic output segments useful for deciding appropriate error
handling actions by the dialogue manager strategy .Comment: Interspeech 2017, Aug 2017, Stockholm, Sweden. 201
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