Managing in conflict: How actors distribute conflict in an industrial network

IMP researchers have examined conflict as a threat to established business relationships and commercial exchanges, drawing on theories and concepts developed in organization studies. We examine cases of conflict in relationships from the oil and gas industry's service sector, focusing on conflicts of interest and resources, and conflict as experienced by actors. Through a comparative case study design, we propose an explanation of how actors manage conflict and manage in conflict given that they tend to value and maintain relationships beyond episodes of exchange. We consider conflicts in relationships from a network perspective, showing that actors experienced these while adapting to changes in their business setting, modifying their roles in that network. By identifying conflict with the organizing forms of relationship and network, we show how actors formulate conflict through pursuing and combining a number of strategies, distributing the conflict across an enlarged network

Technical Debt: An empirical investigation of its harmfulness and on management strategies in industry

Background: In order to survive in today\u27s fast-growing and ever fast-changing business environment, software companies need to continuously deliver customer value, both from a short- and long-term perspective. However, the consequences of potential long-term and far-reaching negative effects of shortcuts and quick fixes made during the software development lifecycle, described as Technical Debt (TD), can impede the software development process.Objective: The overarching goal of this Ph.D. thesis is twofold. The first goal is to empirically study and understand in what way and to what extent, TD influences today’s software development work, specifically with the intention to provide more quantitative insight into the field. Second, to understand which different initiatives can reduce the negative effects of TD and also which factors are important to consider when implementing such initiatives.Method: To achieve the objectives, a combination of both quantitative and qualitative research methodologies are used, including interviews, surveys, a systematic literature review, a longitudinal study, analysis of documents, correlation analysis, and statistical tests. In seven of the eleven studies included in this Ph.D. thesis, a combination of multiple research methods are used to achieve high validity.Results: We present results showing that software suffering from TD will cause various negative effects on both the software and the developing process. These negative effects are illustrated from a technical, financial, and a developer’s working situational perspective. These studies also identify several initiatives that can be undertaken in order to reduce the negative effects of TD.Conclusion: The results show that software developers report that they waste 23% of their working time due to experiencing TD and that TD required them to perform additional time-consuming work activities. This study also shows that, compared to all types of TD, architectural TD has the greatest negative impact on daily software development work and that TD has negative effects on several different software quality attributes. Further, the results show that TD reduces developer morale. Moreover, the findings show that intentionally introducing TD in startup companies can allow the startups to cut development time, enabling faster feedback and increased revenue, preserve resources, and decrease risk and thereby contribute to beneficial\ua0effects. This study also identifies several initiatives that can be undertaken in order to reduce the negative effects of TD, such as the introduction of a tracking process where the TD items are introduced in an official backlog. The finding also indicates that there is an unfulfilled potential regarding how managers can influence the manner in which software practitioners address TD

Emotional Responses to Multisensory Environmental Stimuli: A Conceptual Framework and Literature Review.

How we perceive our environment affects the way we feel and behave. The impressions of our ambient environment are influenced by its entire spectrum of physical characteristics (e.g., luminosity, sound, scents, temperature) in a dynamic and interactive way. The ability to manipulate the sensory aspects of an environment such that people feel comfortable or exhibit a desired behavior is gaining interest and social relevance. Although much is known about the sensory effects of individual environmental characteristics, their combined effects are not a priori evident due to a wide range of non-linear interactions in the processing of sensory cues. As a result, it is currently not known how different environmental characteristics should be combined to effectively induce desired emotional and behavioral effects. To gain more insight into this matter, we performed a literature review on the emotional effects of multisensory stimulation. Although we found some interesting mechanisms, the outcome also reveals that empirical evidence is still scarce and haphazard. To stimulate further discussion and research, we propose a conceptual framework that describes how environmental interventions are likely to affect human emotional responses. This framework leads to some critical research questions that suggest opportunities for further investigation

"You Have to Have a Relationship First": Student-teacher Relationships as a Focus of School Reform.

While conducting fieldwork in two “alternative” high schools, I was struck by how consistently the educators I interviewed invoked “relationships” with young people as the key to engaging them in school. Their emphasis on the primacy of student-teacher relationships echoes across a varied body of academic research literature. This dissertation synthesizes an instructive sample of that literature into a symposium, or philosophical conversation, exploring the many meanings, ramifications, and empirical bases of the idea of prioritizing student-teacher relationships as a focus of school reform. The conversation unfolds in three parts. Chapter 1 specifies five different assertions about why and how student-teacher relationships matter, drawing on a range of perspectives including (among others) Attachment Theory, social-constructivist theories of learning, Culturally Relevant Pedagogy, Self-Determination Theory, Carl Rogers’s theory of “learner-centered” education, and Nel Noddings’s ethic of caring. Although different ways of framing the value of student-teacher relationships are not necessarily mutually exclusive, disentangling them helps us critically examine the distinctive premises, problems, and possibilities that each one brings to the fore. Chapter 2 considers three families of strategies for fostering better student-teacher relationships through changes to the institutional environment. In particular, I discuss strategies for building protected time for relationship-building into the school schedule, for designing accountability structures that rely less on standardization, and for creating university-based teacher education programs that embody an ethos of care. Chapter 3 offers close readings of leading examples of empirical studies related to student-teacher relationships, representing diverse methodological approaches including experimental design, statistical modeling, meta-analysis, case study, and narrative. Drawing especially on the work of Bent Flyvbjerg, I suggest that the “usefulness” of research lies not only in the validity of the findings it reports or the theory it generates, but in the opportunity it affords readers to develop their own impressions, explanations, and plans as they engage with the text. This dissertation is itself an attempt at scholarship that aims to stimulate active questioning and personal reflection. Thus, it ends not with any “conclusions,” but with a series of provocations intended to extend the conversation.PHDEducational StudiesUniversity of Michigan, Horace H. Rackham School of Graduate Studieshttp://deepblue.lib.umich.edu/bitstream/2027.42/135849/1/jeremygt_1.pd

Predicting Purchase Intent Using Pragmatic and Hedonic Kansei Engineering Scales: A Case Study of Kitchen Equipment in China

A Chinese premium kitchen equipment manufacturer was interested in knowing what their consumers liked about their product, and how they could use this to strengthen their market position. They wanted a set of repeatable scales that could be used to both evaluate their own products for future development and to benchmark competitors for sales predictions. To be successful, kitchen equipment should function perfectly, be easy to use and have emotional attributes that appeal to consumers. Kansei Engineering methods have previously been used to support the development of scales to improve the emotional response to such products. However within the Kitchen Equipment industry, there is rarely the time or resource available to implement a full and comprehensive Kansei Engineering analysis within a new product development process. We used a simplified Kansei Engineering process with two notable differences. To develop a set of useful scales we used a mix of hedonic and pragmatic adjectives and we used Kano analysis as a means to systematically reduce the number of adjectives. A factor analysis found four Kansei factors and scales were developed to measure them. The major factor was a Hedonic Scale. The next three factors measured more pragmatic attributes and specifically were: User Interface Quality, Smoke Extraction Quality and Ease of Cleaning. The four factors contributed to 70% of the variance. These factors can be used by the company as repeatable measurement scales to both evaluate their own products for future development and to benchmark competitors for sales predictions

Constructs of Successful and Sustainable SME Leadership in East Africa

Despite the markedly increased foreign investment, East African economies remain characterized by low levels of investment and capital formation with high level of attrition amongst indigenous small and medium enterprises. While there is a high failure rate amongst these SMEs, some are beginning to turn the corner and are exhibiting signs of robustness, innovativeness and sustainability. Relying on narrative accounts of successful SMEs leaders in Kenya and Uganda obtained through interviews and focus group discussions, this study sought to construct an account of leadership practices and ascriptions of success for SMEs that had succeeded. The study identified eight leadership constructs characteristic of successful SME leaders in Kenya and Uganda grouped into visioning, building commitment, social capital, personal values, anticipation and resilience, resourcefulness, responsiveness, and entrepreneurial orientation. While these results, on the face value, are apparently not unique, it was in the nuances of the leadership practice that difference was made. In conclusion, the study highlights implications for these findings in relation to policy and leadership practice among SMEs

The Effects of Engaging and Affective Behaviors of Virtual Agents in Group Decision-Making

Virtual agents (VAs) need to exhibit engaged and affective behavior in order to become more effective social actors in our daily lives. However, such behaviors need to conform to social norms, especially in organizational settings. This study examines how different VA behaviors influence subjects' perceptions and actions in group decision-making processes. Participants exposed to VAs demonstrated varying levels of engagement and affective behavior during the group discussions. Engagement refers to the VA's focus on the group task, while affective behavior represents the VA's emotional state. The findings indicate that VA engagement positively influences user behavior, particularly in attention allocation. However, it has minimal impact on subjective perception. Conversely, affective expressions of VAs have a negative impact on subjective perceptions, such as social presence, social influence, and trustworthiness. Interestingly, in 64 discussions for tasks, only seven showed a decline in group scores compared to individual scores, and in six of these cases, the VA exhibited a non-engaged and affective state. We discuss the results and the potential implications for future research on using VAs in group meetings. It provides valuable insights for improving VA behavior as a team member in group decision-making scenarios and guides VA design in organizational contexts.Comment: Under Review. This work has been submitted to the IEEE for possible publication. Copyright may be transferred without notice, after which this version may no longer be accessibl

Investigating and prioritizing the effective factors on online impulse buying in electronic commerce (case study: discount group sites in Iran)

This paper explores the concept of online impulse purchasing behavior. Drawing upon cognitive emotion theory, we developed a model and showed how beliefs about functional convenience (online store merchandise attractiveness and ease of use) and about representational delight (enjoyment and website communication style) related to online impulse buying. The model was tested using survey data from 410 customers of discount group websites in IRAN. Our results showed significant effects of merchandise attractiveness, enjoyment, and online store communication style, ease of use mediated by consumers’ emotions. And all of hypothesis accepted in this article. And according to Freidman test the most important factors that effect on emotion then in impulse buying is merchandise attractiveness then enjoyment, after these two factors that are important in order are, website communication style and ease of use, so the designers of discount group websites should attention to these factors that cause impulse buying