A Textual Data-Oriented Method for Doctor Selection in Online Health Communities

As doctor–patient interactive platforms, online health communities (OHCs) offer patients massive information including doctor basic information and online patient reviews. However, how to develop a systematic framework for doctor selection in OHCs according to doctor basic information and online patient reviews is a challenged issue, which will be explored in this study. For doctor basic information, we define the quantification method and aggregate them to characterize relative influence of doctors. For online patient reviews, data analysis techniques (i.e., topics extraction and sentiment analysis) are used to mine the core attributes and evaluations. Subsequently, frequency weights and position weights are respectively determined by a frequency-oriented formula and a position score-based formula, which are integrated to obtain the final importance of attributes. Probabilistic linguistic-prospect theory-multiplicative multiobjective optimization by ratio analysis (PL-PT-MULTIMOORA) is proposed to analyze patient satisfactions on doctors. Finally, selection rules are made according to doctor influence and patient satisfactions so as to choose optimal and suboptimal doctors for rational or emotional patients. The designed textual data-driven method is successfully applied to analyze doctors from Haodf.com and some suggestions are given to help patients pick out optimal and suboptimal doctors.National Natural Science Foundation of China (NSFC) 72171182 71801175 71871171 72031009Project of Service Science and Innovation Key Laboratory of Sichuan Province KL2105Project of China Scholarship Council 202107000064 202007000143Andalusian government B-TIC-590-UGR20FEDER/Junta de Andalucia-Consejeria de Transformacion Economica, Industria, Conocimiento y Universidades P20 00673 PID2019-103880RB-I00MCIN/AEI/10.13039/50110001103

A framework to manage uncertainties in cloud manufacturing environment

This research project aims to develop a framework to manage uncertainty in cloud manufacturing for small and medium enterprises (SMEs). The framework includes a cloud manufacturing taxonomy; guidance to deal with uncertainty in cloud manufacturing, by providing a process to identify uncertainties; a detailed step-by-step approach to managing the uncertainties; a list of uncertainties; and response strategies to security and privacy uncertainties in cloud manufacturing. Additionally, an online assessment tool has been developed to implement the uncertainty management framework into a real life context. To fulfil the aim and objectives of the research, a comprehensive literature review was performed in order to understand the research aspects. Next, an uncertainty management technique was applied to identify, assess, and control uncertainties in cloud manufacturing. Two well-known approaches were used in the evaluation of the uncertainties in this research: Simple Multi-Attribute Rating Technique (SMART) to prioritise uncertainties; and a fuzzy rule-based system to quantify security and privacy uncertainties. Finally, the framework was embedded into an online assessment tool and validated through expert opinion and case studies. Results from this research are useful for both academia and industry in understanding aspects of cloud manufacturing. The main contribution is a framework that offers new insights for decisions makers on how to deal with uncertainty at adoption and implementation stages of cloud manufacturing. The research also introduced a novel cloud manufacturing taxonomy, a list of uncertainty factors, an assessment process to prioritise uncertainties and quantify security and privacy related uncertainties, and a knowledge base for providing recommendations and solutions

Fuzzy Techniques for Decision Making 2018

Zadeh's fuzzy set theory incorporates the impreciseness of data and evaluations, by imputting the degrees by which each object belongs to a set. Its success fostered theories that codify the subjectivity, uncertainty, imprecision, or roughness of the evaluations. Their rationale is to produce new flexible methodologies in order to model a variety of concrete decision problems more realistically. This Special Issue garners contributions addressing novel tools, techniques and methodologies for decision making (inclusive of both individual and group, single- or multi-criteria decision making) in the context of these theories. It contains 38 research articles that contribute to a variety of setups that combine fuzziness, hesitancy, roughness, covering sets, and linguistic approaches. Their ranges vary from fundamental or technical to applied approaches

Analysis of Decision Support Systems of Industrial Relevance: Application Potential of Fuzzy and Grey Set Theories

The present work articulates few case empirical studies on decision making in industrial context. Development of variety of Decision Support System (DSS) under uncertainty and vague information is attempted herein. The study emphases on five important decision making domains where effective decision making may surely enhance overall performance of the organization. The focused territories of this work are i) robot selection, ii) g-resilient supplier selection, iii) third party logistics (3PL) service provider selection, iv) assessment of supply chain’s g-resilient index and v) risk assessment in e-commerce exercises. Firstly, decision support systems in relation to robot selection are conceptualized through adaptation to fuzzy set theory in integration with TODIM and PROMETHEE approach, Grey set theory is also found useful in this regard; and is combined with TODIM approach to identify the best robot alternative. In this work, an attempt is also made to tackle subjective (qualitative) and objective (quantitative) evaluation information simultaneously, towards effective decision making. Supplier selection is a key strategic concern for the large-scale organizations. In view of this, a novel decision support framework is proposed to address g-resilient (green and resilient) supplier selection issues. Green capability of suppliers’ ensures the pollution free operation; while, resiliency deals with unexpected system disruptions. A comparative analysis of the results is also carried out by applying well-known decision making approaches like Fuzzy- TOPSIS and Fuzzy-VIKOR. In relation to 3PL service provider selection, this dissertation proposes a novel ‘Dominance- Based’ model in combination with grey set theory to deal with 3PL provider selection, considering linguistic preferences of the Decision-Makers (DMs). An empirical case study is articulated to demonstrate application potential of the proposed model. The results, obtained thereof, have been compared to that of grey-TOPSIS approach. Another part of this dissertation is to provide an integrated framework in order to assess gresilient (ecosilient) performance of the supply chain of a case automotive company. The overall g-resilient supply chain performance is determined by computing a unique ecosilient (g-resilient) index. The concepts of Fuzzy Performance Importance Index (FPII) along with Degree of Similarity (DOS) (obtained from fuzzy set theory) are applied to rank different gresilient criteria in accordance to their current status of performance. The study is further extended to analyze, and thereby, to mitigate various risk factors (risk sources) involved in e-commerce exercises. A total forty eight major e-commerce risks are recognized and evaluated in a decision making perspective by utilizing the knowledge acquired from the fuzzy set theory. Risk is evaluated as a product of two risk quantifying parameters viz. (i) Likelihood of occurrence and, (ii) Impact. Aforesaid two risk quantifying parameters are assessed in a subjective manner (linguistic human judgment), rather than exploring probabilistic approach of risk analysis. The ‘crisp risk extent’ corresponding to various risk factors are figured out through the proposed fuzzy risk analysis approach. The risk factor possessing high ‘crisp risk extent’ score is said be more critical for the current problem context (toward e-commerce success). Risks are now categorized into different levels of severity (adverse consequences) (i.e. negligible, minor, marginal, critical and catastrophic). Amongst forty eight risk sources, top five risk sources which are supposed to adversely affect the company’s e-commerce performance are recognized through such categorization. The overall risk extent is determined by aggregating individual risks (under ‘critical’ level of severity) using Fuzzy Inference System (FIS). Interpretive Structural Modeling (ISM) is then used to obtain structural relationship amongst aforementioned five risk sources. An appropriate action requirement plan is also suggested, to control and minimize risks associated with e-commerce exercises

Intelligent decision support systems for collaboration in industrial plants

Dissertação apresentada para obtenção do Grau de Doutor em Sistemas de Informação Industriais, Engenharia Electrotécnica, pela Universidade Nova de Lisboa, Faculdade de Ciências e TecnologiaThe objective of this thesis is to contribute for a structured and systematic decision-making process for industrial companies, particularly involving several actors, helping them make the best use of their resources. The paradigms of how industrial companies operate have been progressively changing over the last two decades. The flexible and dynamic flow of information and persons over companies has created new challenges and opportunities for industry. It is not possible to dissociate an enterprise from its human resources and the knowledge they create and use. Companies face decisions constantly, involving several actors and situations. With the market pressure and rapid changing environments, decisions are becoming more complex, and involving more people with complementary expertise. The knowledge processes are only efficient if the actors can anchor and relate the information handled to the extended enterprise. Therefore, an enterprise model is a fundamental aspect to support decision-making in industry. This work includes an overview of existing modelling methodologies and standards. Afterwards, it proposes an enterprise model to represent an extended or virtual enterprise, suitable not only for decision-making applications but also for others. This thesis considers methods and systems to support decision and analyses decision types and processes. Afterwards, the thesis presents some considerations on decision-making in industry and a generic decision-making process, including, a review of decision criteria commonly used in industry. Two of the methods widely used in some of the mentioned areas, case-based reasoning and the analytic hierarchy process, have been used in the scope of problem solving and decision-making, respectively. This thesis presents an approach based on a combination of case-based reasoning and analytic hierarchy process to support innovation, particularly product design in industry. The combination overcomes shortcomings of both methods to provide the most adequate decision support for multi-disciplinary teams in innovation processes. Moreover, the work presented proposes an algorithm for automatic adjustment of the weight of the actors in the decision process. This thesis includes case studies, developed in the scope of several research projects, used as practical applications of the work developed. These practical applications include seven test cases (with two manufacturing companies, two assembling companies, two engineering services companies and one software company) where the proposed enterprise model and methods have been applied with the purpose of supporting decisions. This highlights the wide application of the proposed model, describing its possible interpretations and the successful use of the decision support approach in industrial companies.Projects PICK (IST-1999-10442), AIM (IST-2001-52222), FOKSai (COOP-CT-2003-508637), InLife (FP6-2005-NMP2-CT-517018), InAmI (FP6-2004-IST-NMP-2-16788) and K-NET (FP7-ICT-1-215584), all of which were partially funded by the Research Framework Programs of the European Unio

BUILDING TRUST FOR SERVICE ASSESSMENT IN INTERNET-ENABLED COLLABORATIVE PRODUCT DESIGN & REALIZATION ENVIRONMENTS

Reducing costs, increasing speed and leveraging the intelligence of partners involved during product design processes are important benefits of Internet-enabled collaborative product design and realization environments. The options for cost-effective product design, re-design or improvement are at their peak during the early stages of the design process and designers can collaborate with suppliers, manufacturers and other relevant contributors to acquire a better understanding of associated costs and product viability. Collaboration is by no means a new paradigm. However, companies have found distrust of collaborative partners to be the most intractable obstacle to collaborative commerce and Internet-enabled business especially in intellectual property environments, which handle propriety data on a constant basis. This problem is also reinforced in collaborative environments that are distributed in nature. Thus trust is the main driver or enabler of successful collaborative efforts or transactions in Internet-enabled product design environments. Focus is on analyzing the problem of ¡®trust for services¡¯ in distributed collaborative service provider assessment and selection, concentrating on characteristics specific to electronic product design (e-Design) environments. Current tools for such collaborative partner/provider assessment are inadequate or non-existent and researching network, user, communication and service trust problems, which hinder the growth and acceptance of true collaboration in product design, can foster new frontiers in manufacturing, business and technology. Trust and its associated issues within the context of a secure Internet-enabled product design & realization platform is a multifaceted and complex problem, which demands a strategic approach crossing disciplinary boundaries. A Design Environment Trust Service (DETS) framework is proposed to incorporate trust for services in product design environments based on client specified (or default) criteria. This involves the analysis of validated network (objective) data and non-network (subjective) data and the use of Multi Criteria Decision Making (MCDM) methodology for the selection of the most efficient service provision alternative through the minimization of distance from a specified ideal point and interpreted as a Dynamic (Design) Trust Index (DTI) or rank. Hence, the service requestor is provided with a quantifiable degree of belief to mitigate information asymmetry and enable knowledgeable decision-making regarding trustworthy service provision in a distributed environment

Algebraic Structures of Neutrosophic Triplets, Neutrosophic Duplets, or Neutrosophic Multisets

Neutrosophy (1995) is a new branch of philosophy that studies triads of the form (, , ), where is an entity {i.e. element, concept, idea, theory, logical proposition, etc.}, is the opposite of , while is the neutral (or indeterminate) between them, i.e., neither nor .Based on neutrosophy, the neutrosophic triplets were founded, which have a similar form (x, neut(x), anti(x)), that satisfy several axioms, for each element x in a given set.This collective book presents original research papers by many neutrosophic researchers from around the world, that report on the state-of-the-art and recent advancements of neutrosophic triplets, neutrosophic duplets, neutrosophic multisets and their algebraic structures – that have been defined recently in 2016 but have gained interest from world researchers. Connections between classical algebraic structures and neutrosophic triplet / duplet / multiset structures are also studied. And numerous neutrosophic applications in various fields, such as: multi-criteria decision making, image segmentation, medical diagnosis, fault diagnosis, clustering data, neutrosophic probability, human resource management, strategic planning, forecasting model, multi-granulation, supplier selection problems, typhoon disaster evaluation, skin lesson detection, mining algorithm for big data analysis, etc

Sustainable lighting product development underpinned by online data mining and life cycle assessment

The accurate acquisition of customer requirement information is an important part in product planning and positioning, it plays a decisive role in the success of products in the market. the rapid development of e-commerce makes increasing more consumers shopping online and a big volume of customer reviews are posted on different Websites. The online reviews contain valuable opinions of customers, enabling designers to understand their concerns. In this research, an integrated approach has been developed to mine customer requirements according to the online reviews collected from e-commerce sites to form product design specifications. The main research contents include the following aspects: (1) development of useful online review prediction and classification approach; (2) online review implicit product features and sentiment analysis based on the constructed feature and sentiment lexicon; (3) built a knowledge base containing customer requirements mined from online reviews; (4) conduct a dedicated environmental and social LCA on the proposed domestic lighting product by using a professional LCA software. In this study, multiple models and technologies/methods have been successfully implemented: review helpfulness classification model has been constructed based on the training set and test set by tuning and optimizing; proposes a new approach to implicit feature and sentiment analysis, based on explicit formal feature-emotion sentences, implicit feature sentences and implicit sentiment sentences, combined with a feature lexicon, a 1V1/1Vn sentiment-feature rule base and the feature-emotion word pairs are extracted; based on the preliminary analysis results of feature extraction and sentiment analysis, combined with KANO model to establish user requirement mining rules, and consider satisfaction, propose the user demand priority to obtain the final list of user requirements; a real industrial context with lighting product manufacturer (ONA) in Spain has involved with the lighting product life cycle analysis and development for new product. The analytical results of these studies present an in-depth modelling and analysis on the sustainable lighting product lifecycle with the aid of real manufacturing data

Tag based Bayesian latent class models for movies : economic theory reaches out to big data science

For the past 50 years, cultural economics has developed as an independent research specialism. At its core are the creative industries and the peculiar economics associated with them, central to which is a tension that arises from the notion that creative goods need to be experienced before an assessment can be made about the utility they deliver to the consumer. In this they differ from the standard private good that forms the basis of demand theory in economic textbooks, in which utility is known ex ante. Furthermore, creative goods are typically complex in composition and subject to heterogeneous and shifting consumer preferences. In response to this, models of linear optimization, rational addiction and Bayesian learning have been applied to better understand consumer decision- making, belief formation and revision. While valuable, these approaches do not lend themselves to forming verifiable hypothesis for the critical reason that they by-pass an essential aspect of creative products: namely, that of novelty. In contrast, computer sciences, and more specifically recommender theory, embrace creative products as a study object. Being items of online transactions, users of creative products share opinions on a massive scale and in doing so generate a flow of data driven research. Not limited by the multiple assumptions made in economic theory, data analysts deal with this type of commodity in a less constrained way, incorporating the variety of item characteristics, as well as their co-use by agents. They apply statistical techniques supporting big data, such as clustering, latent class analysis or singular value decomposition. This thesis is drawn from both disciplines, comparing models, methods and data sets. Based upon movie consumption, the work contrasts bottom-up versus top-down approaches, individual versus collective data, distance measures versus the utility-based comparisons. Rooted in Bayesian latent class models, a synthesis is formed, supported by the random utility theory and recommender algorithm methods. The Bayesian approach makes explicit the experience good nature of creative goods by formulating the prior uncertainty of users towards both movie features and preferences. The latent class method, thus, infers the heterogeneous aspect of preferences, while its dynamic variant- the latent Markov model - gets around one of the main paradoxes in studying creative products: how to analyse taste dynamics when confronted with a good that is novel at each decision point. Generated by mainly movie-user-rating and movie-user-tag triplets, collected from the Movielens recommender system and made available as open data for research by the GroupLens research team, this study of preference patterns formation for creative goods is drawn from individual level data

Decision Support Systems

Decision support systems (DSS) have evolved over the past four decades from theoretical concepts into real world computerized applications. DSS architecture contains three key components: knowledge base, computerized model, and user interface. DSS simulate cognitive decision-making functions of humans based on artificial intelligence methodologies (including expert systems, data mining, machine learning, connectionism, logistical reasoning, etc.) in order to perform decision support functions. The applications of DSS cover many domains, ranging from aviation monitoring, transportation safety, clinical diagnosis, weather forecast, business management to internet search strategy. By combining knowledge bases with inference rules, DSS are able to provide suggestions to end users to improve decisions and outcomes. This book is written as a textbook so that it can be used in formal courses examining decision support systems. It may be used by both undergraduate and graduate students from diverse computer-related fields. It will also be of value to established professionals as a text for self-study or for reference