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The impact of employees' working relations in creating and retaining trust: the case of the Bahrain Olympic Committee
Introduction: This thesis investigates the impact of employees’ working relations in creating, maintaining and retaining trust in the Bahrain Olympic Committee (BOC).
Aim: The main aim of this thesis is to determine how the three groups of Organisational Trust variables, namely Social System Elements (SSE), Factors of Trustworthiness (FoT) and Third-Party Gossip (TPG), affect employees’ Organisational Trust (OTR) in the BOC and promote Organisational Citizenship Behaviour (OCB). To answer this main aim, a conceptual framework was created that focused on exploring the following research aims: (1) the interrelationship between SSE and FoT, (2) the effect of SSE on OTR, (3) the impact of TPG on OTR and (4) the effect of OTR on overall OCB.
Methodology: The study uses a mixed-method case study research style that included in-depth semi-structured interviews with 17 managers, an online questionnaire survey with 320 employees of the BOC and an analysis of the BOC’s Annual Reports from 2015 to 2018.
Results: The qualitative and quantitative findings indicate, firstly, that there is a significant interrelationship between SSE and FoT, establishing that SSE’s perception of organisational justice (OJ), including that FoTs benevolence and integrity as the most important factors in yielding employees’ trust in the BOC. Secondly, it has been established that SSEs have significant direct and indirect effects on OTR. Thirdly, negative and positive TPG concurrently occurred in the BOC and the prevalence of negative TPG poses more impact on OTR. Finally, this study’s findings demonstrated OTR’s effect in generating OCB, including that Civic Virtue was rated as the most preferred of the five OCB themes; this indicates the managers’ and the employees’ strong emotional attachment and support of the activities taking place at the BOC.
Contributions: Overall, this thesis substantially contributes to OTR literature, particularly in the context of the Middle East. It also proposes several insightful recommendations for future research and practical implications for practitioners in the field of Organisational Trust
Antecedents of customer loyalty in the manufacturing industry
This thesis concerns the study of customer loyalty and its antecedents in the UK
manufacturing sector. It adopts a critical realist perspective to the study of customer loyalty,
locating the concept in the relationship marketing and social psychology literatures. The
findings generated by the literature review and the results of an exploratory qualitative study
leads to the development of a conceptual framework in which functional, social and
emotional relationship value, customer satisfaction, and moderator variable, relationship age,
are believed to influence the level of customer loyalty in the manufacturing industry.
The conceptual framework is tested empirically using a quantitative survey design in the
context of the UK manufacturing industry. Data is analysed through application of the partial
least squares (PLS) structural equation modelling technique.
From a theoretical perspective, the study makes a number of valuable contributions to the
relationship marketing literature. The study confirms the importance of social and emotional
relationship value aspects on customer satisfaction and loyalty outcomes in the
manufacturing industry. The findings offer a new theoretical perspective of the role social and
emotional value play in creating loyal customers and the role emotional value performs in
buyer’s feelings of satisfaction in the B2B domain. The findings also suggest that customer
satisfaction acts as a partial mediator in the relationship between customer value and
customer loyalty. Moreover, a new theoretical concept of emotional value featuring frustration
and human touch in addition to interpersonal relationships is also evidenced from the
research results. Furthermore, the study also shows that the theory of consumption values
can be applied to the B2B manufacturing domain.
The results propose that behavioural loyalty can be expressed through customer satisfaction,
and functional and emotional elements of relationship value. Whereas, attitudinal loyalty can
be conveyed by customer satisfaction, and functional and social components of relationship
value. These relationships are in turn also partially mediated through customer satisfaction.
The results also indicate that all three dimensions of functional, social and emotional value
influence customer satisfaction outcomes.
Overall, the study provides recommendations on how to maximise customer loyalty through
strategic combinations of relationship value. It also provides guidance on how to improve
customer satisfaction through different elements of relationship value in the manufacturing
industry. From a practical viewpoint, the research study findings offer suppliers important
guidelines and a toolkit for establishing, developing, and maintaining successful relationships
with their customers in the manufacturing industry
Small firms and industrial districts
Editor's notes.
By Margherita Russo.
Sebastiano Brusco's collection of essays Piccole imprese e distretti industriali (Tori-no, Rosenberg & Sellier, 1989) was translated in English by Tim Keats in 1990, unless three chapters that were already available in English and chapter 7 that was too long for a publication as a book chapter. Having abandoned the project of publishing a vol-ume in English, Sebastiano Brusco asked me to share a photocopy of the English transla-tion with scholars who requested it, and so several copies arrived in the hands of re-searchers in various countries: South Africa, Norway, Denmark, the United States, France and the United Kingdom.
Twenty years after Sebastiano Brusco passed away, and me approaching to retirement, a working paper edition - in the DEMB Working Paper Series - will make the document freely available online.
This digital document has been created, in 2012, drawing on a folder of Sebastiano Brusco's digital archive "Backup of EnglishBook" that contained Lotus MS files. These files have been converted by Patrizio Magagni in a txt format and then inserted by me in a single Word file: "Backup of EnglishBook_from files converted by Patrizio_22.01.2012 Some graphs and tables have been added as images, taken from the Italian edition. The text is all flag-formatted, whereas in the Italian edition only the main introduction, chapter introduction and afterword were flag-formatted. The text is not justified be-cause, in the conversion of the original files, a manual line break was automatically inserted at the end of each line. To differentiate those parts of the text written by Brusco specifically for the publi-cation of the 1989 collection of essays, they are reproduced here in two columns, with a smaller font. A complete list of Sebastiano Brusco's publication is available online at:https://www.economia.unimore.it/site/home/dipartimento-di-economia---sebastiano-brusco-web-page.htm
Mathematical Modeling of Biological Systems
Mathematical modeling is a powerful approach supporting the investigation of open problems in natural sciences, in particular physics, biology and medicine. Applied mathematics allows to translate the available information about real-world phenomena into mathematical objects and concepts. Mathematical models are useful descriptive tools that allow to gather the salient aspects of complex biological systems along with their fundamental governing laws, by elucidating the system behavior in time and space, also evidencing symmetry, or symmetry breaking, in geometry and morphology. Additionally, mathematical models are useful predictive tools able to reliably forecast the future system evolution or its response to specific inputs. More importantly, concerning biomedical systems, such models can even become prescriptive tools, allowing effective, sometimes optimal, intervention strategies for the treatment and control of pathological states to be planned. The application of mathematical physics, nonlinear analysis, systems and control theory to the study of biological and medical systems results in the formulation of new challenging problems for the scientific community. This Special Issue includes innovative contributions of experienced researchers in the field of mathematical modelling applied to biology and medicine
Myanmar higher education in transition: the interplay between state authority, student politics and international actors.
The Myanmar “period of transition” (2011-2021) has often been described as a puzzle. Various scholars have begun to engage with the Myanmar context in an effort to grasp the essence of the transition it underwent during President Thein Sein’s USPD and Aung San Suu Kyi’s NLD governments. My work focuses on a specific policy sector, higher education, with a view to contributing to this scholarly debate regarding what was actually happening inside this complex country “transition”, especially in terms of collective participation in the process of political and social change. Reviewing existing scholarly literature on the politics of higher education, my study employs a triangle of analysis in which higher education reform is framed as the interplay of action on the part of “state authority”, “student politics” and “international actors”. What does this interplay lens reveal if we consider Myanmar’s “period of transition”? I argue that it shows the ambiguity and contradiction of tangible pushes for progressive social change that coexisted with authoritarian currents and the reinforcement of the societal position of dominant elites. At the policy level, ultimately, a convergence of interests between international actors and state authority served as the force driving the new higher education reform towards a neo-liberal model of governance and autonomy. This work unpacks the higher education reform process thanks to qualitative data gathered through extensive participant observation, in-depth interviewing and critical discourse analysis, shedding light on the rich narratives of those involved in the politics of higher education in Myanmar
Perspectives on Public Policy in Societal-Environmental Crises
This is an open access book. Histories we tell never emerge in a vacuum, and history as an academic discipline that studies the past is highly sensitive to the concerns of the present and the heated debates that can divide entire societies. But does the study of the past also have something to teach us about the future? Can history help us in coping with the planetary crisis we are now facing? By analyzing historical societies as complex adaptive systems, we contribute to contemporary thinking about societal-environmental interactions in policy and planning and consider how environmental and climatic changes, whether sudden high impact events or more subtle gradual changes, impacted human responses in the past. We ask how societal perceptions of such changes affect behavioral patterns and explanatory rationalities in premodernity, and whether a better historical understanding of these relationships can inform our response to contemporary problems of similar nature and magnitude, such as adapting to climate change
Child Obesity and Nutrition Promotion Intervention
Childhood obesity continues to be a global problem, with several regions showing increasing rates and others having one in every three children overweight despite an apparent halt or downward trend. Children are exposed to nutritional, social, and obesogenic environmental risks from different settings, and this affects their lifelong health. There is a consensus that high-quality multifaceted smart and cost-effective interventions enable children to grow with a healthy set of habits that have lifelong benefits to their wellbeing. The literature has shown that dietary approaches play key roles in improving children’s health, not only on a nutritional level but also in diet quality and patterns. An association between the nutritional strategy and other lifestyle components promotes a more comprehensive approach and should be envisioned in intervention studies. This Special Issue entitled “Child Obesity and Nutrition Promotion Intervention” combines original research manuscripts or reviews of the scientific literature concerning classic or innovative approaches to tackle this public health issue. It presents several nutritional interventions alongside lifestyle health factors, and outcome indicators of effectiveness and sustainability from traditional to ground-breaking methods to exploit both qualitative and quantitative approaches in tackling child obesity
A Precariat Charter
This book is available as open access through the Bloomsbury Open Access programme and is available on www.bloomsburycollections.com. Guy Standing's immensely influential 2011 book introduced the Precariat as an emerging mass class, characterized by inequality and insecurity. Standing outlined the increasingly global nature of the Precariat as a social phenomenon, especially in the light of the social unrest characterized by the Occupy movements. He outlined the political risks they might pose, and at what might be done to diminish inequality and allow such workers to find a more stable labour identity. His concept and his conclusions have been widely taken up by thinkers from Noam Chomsky to Zygmunt Bauman, by political activists and by policy-makers. This new book takes the debate a stage further, looking in more detail at the kind of progressive politics that might form the vision of a Good Society in which such inequality, and the instability it produces, is reduced. A Precariat Charter discusses how rights - political, civil, social and economic - have been denied to the Precariat, and argues for the importance of redefining our social contract around notions of associational freedom, agency and the commons
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