40 research outputs found

    Unified client service centres for rural development and smart governance in Latvia

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    ArticleNowadays rapid increase of technological environment allows residents to be more mobile, choose working place, different from one’s place of residence, start a new business or transfer company to rural areas, thus promoting polycentric development of a territory and increasing capacity of rural territories. It means that government should think of smart governance and service provision, providing different government services at one place. From June 2015 until December 2015, under the concept of improvement of public service system, the government of the Republic of Latvia established 75 unified state and local government customer service centres. Service centres operate on a local basis and in accordance with the uniform principles, provide customer with one place to access multiple public services. The objective of the present article is to evaluate the necessity and current activity of unified customer service centres and their contribution to smart governance of the country. The necessity for unified client service centres in the rural areas were therefore assessed with the analysis of attributable data, theory on establishment of such centres, and residents’ survey, which showed that a big part of customers of the present centres are residents of neighbouring towns and cities where the regional governmental and local institutions are located, but they are attracted by the possibility to receive all the necessary services at one time

    Whole of government critical success factors towards integrated E-government services: a preliminary review

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    Electronic Government (E-government) becomes one of the key elements for sustainable development of the country. Previous studies on E-government indicate that most governments are performing well in E-government implementation. However, the issues of process duplication and bureaucracy in services should be addressed to build trust and increase citizens’ satisfaction. Currently, there is a necessity to focus on the development of integrated and tailored-made services that suit with citizens’ needs. This initiative entails high commitment and collaboration from agencies, which can be achieved through the whole of government (WoG) approach. This study aims to identify the critical success factors of WoG towards the development of integrated E-government services. A preliminary review was conducted on previous studies and reports to get some insights of the subject being studied. The identified data were coded and analysed using content analysis method. The findings demonstrate that there are a number of critical success factors for WoG, which consist of technical and non-technical aspects. The findings act as a theoretical framework for better understanding about WoG approach for integrated E-government services

    Towards Developing the Smart Cultural Heritage Management of the French Colonial Villas in Hanoi, Vietnam

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    Hanoi city was formed and inherited a unique urban heritage. Among them are the French-colonial Villas, which were constructed in the pre–1954 period. During the development process, the local government and community have always paid special attention to these heritage sites and organized many conservation and research activities. However, the management and preservation of these sites are still facing many challenges under pressure from urbanization, environmental impact, leading to the risk of being invaded and destroyed. The objective of this paper is to discuss the potential of developing the management strategy for French colonial villas in Hanoi within contemporary society using the concept of the Smart Cultural Heritage. The authors believe that will support various cultural services as well as promoting and preserving cultural heritage. It does so by presenting the results of the survey of the status of villas in the French period in Hanoi to classify and evaluate establish the regulation of use management and value conservation, build up the Big Data system. At the same time, the proposal will use smart platforms and participatory processes to encourage community access to raise awareness and assess the villas' value

    Cyber resilience of e-government: comparative case analysis of Estonia and South Korea

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    E-government has evolved throughout modern times and shaped the new norm of governance. While global society pays more attention to this next-generation platform than before, it is also true that state actors should build up a robust security strategy to protect e-government and their extended territory in cyberspace. At the same time, a high level of digitalization does not always mean their e-government framework is also strong enough to endure external threats. This thesis examines the difference in security preparedness of e-government by comparing a set of countries that have similarly well-developed online government but are lagging in the cyber defense aspect. In order to examine this, the research used cyber resilience as a conceptual framework to analyze several factors that cause differences. This concept overcomes the blind spot of the traditional cyber security approach and points out the relation with conventional hard security study. To uncover the differences in cyber security of e-government, this study picks up Estonia as a successful model and South Korea as the opposite. Based on cyber resilience, the thesis identifies external and internal factors including regional security, nature of neighbors, and internal factors triggering variance within these countries.https://www.ester.ee/record=b5439277*es

    The Proceedings of the 23rd Annual International Conference on Digital Government Research (DGO2022) Intelligent Technologies, Governments and Citizens June 15-17, 2022

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    The 23rd Annual International Conference on Digital Government Research theme is “Intelligent Technologies, Governments and Citizens”. Data and computational algorithms make systems smarter, but should result in smarter government and citizens. Intelligence and smartness affect all kinds of public values - such as fairness, inclusion, equity, transparency, privacy, security, trust, etc., and is not well-understood. These technologies provide immense opportunities and should be used in the light of public values. Society and technology co-evolve and we are looking for new ways to balance between them. Specifically, the conference aims to advance research and practice in this field. The keynotes, presentations, posters and workshops show that the conference theme is very well-chosen and more actual than ever. The challenges posed by new technology have underscored the need to grasp the potential. Digital government brings into focus the realization of public values to improve our society at all levels of government. The conference again shows the importance of the digital government society, which brings together scholars in this field. Dg.o 2022 is fully online and enables to connect to scholars and practitioners around the globe and facilitate global conversations and exchanges via the use of digital technologies. This conference is primarily a live conference for full engagement, keynotes, presentations of research papers, workshops, panels and posters and provides engaging exchange throughout the entire duration of the conference

    A strategic framework for e-government security: the case in Nigeria

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    A thesis submitted to the University of Bedfordshire in partial fulfilment of the requirements for the degree of Doctor of PhilosophyCountries across the globe are striving towards full-scale implementation of e-government. One of the issues arising with the efforts to this realization is the assurance of secure transactions while upholding high privacy standards. In order to engage citizens in the process, there must be transparency and confidence that the e-government systems they are using are reliable and will deliver the services with integrity, confidentiality and accountability. Different systems require different levels of security according to the services they provide to their users. This research presents an investigation into reasons why e-government security frameworks developed by researchers with the claim that it is one-size-fits-all issue may not hold true, particularly in the case of Nigeria, based on certain identified realities. The claim of a generalized framework appears very challenging because there seem to be much diversity across different governments. Countries differ in one or more of the following characteristics: political systems, legal systems, economic situation, available technological infrastructure, Internet and PC penetration, availability of skills and human resources, literacy levels, computer literacy levels, level of poverty, leadership, and ethnic diversities in terms of norms, languages, and expertise. Security measures implemented in e-government projects in some developed countries, beginning with more established e-government systems around the world, were evaluated and a strategic framework for e-government security proposed which considers both technical and non-technical factors that involve people, processes and technologies. The framework is proposed to advance the rapid adoption of practices that will guarantee e-government security. It seeks to provide a flexible, repeatable and cost-effective approach to implementing e-government security. This research examines the issues of enclosure in the implementation of e-government from the perspective of security and ultimately survivability

    The e-Government Development Discourse

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    research agenda for e-Government. When e-Government was first conceived, it was designed upon basic technologies where the emphasis was only on the simple display of government information for citizens to read. Nowadays, e-Government design comprises many complicated modules such as upload and download consoles, two-way interaction consoles between citizens and government agents, integrated government business processes presenting the whole of government, and it does not depend solely on technology. The complexity of e-Government has now evolved to include political, cultural, economic, social and technical dimensions. Bringing all these difficult aspects together is so complicated that it needs carefully planned strategies informed by local contextual characteristics. Rather than giving formulaic definitions and conceptual standpoints on many aspects of e-Government, as is the case in many e-Government publications, this book will explore the frontiers of global knowledge value chains by discussing current and future dimensions of e-Government. For example, the book discusses the concept of data governance by exploring how actual opening up of government data can be achieved, especially in a developing world context. Further, the book posits that opening government data should be followed by the opening up of government business processes in order to peddle the concept of accountability and responsiveness. Much text on data governance has concentrated on articulating the basic definitions surrounding this concept. Another very important topic explored in this book is regarding how the concept of decolonisation can be extended to e-Government by providing practical examples as to how researchers in the developing world can contribute to the advancement of e-Government as a scientific field of enquiry and guide its implementation, thereof. Decolonisation is advocated for in e-Government research so that there is a balance in the inclusion of the Afrocentric knowledge into e-Government advancement other than over-reliance on the Euro-, Asia- and America-centric knowledge value chains (Mbembe 2015). As e-Government is a very expensive undertaking, the issue of funding has excluded African countries and a majority of the developing world from implementing e-Government. Despite funding being a critical cornerstone of e-Government development, there is a dearth of information on this topic. Therefore, this book provides a chapter which discusses traditional and innovative ways of funding e-Government design and implementation which can go a long way in improving e-Government penetration into the developing world. Further, the book explores how intelligent e-Government applications can be designed, especially in resource-constrained countries. A couple of emerging technology innovations such as fog computing and intelligent information technology are explored within the realm of e-Government design

    The e-Government Development Discourse

    Get PDF
    research agenda for e-Government. When e-Government was first conceived, it was designed upon basic technologies where the emphasis was only on the simple display of government information for citizens to read. Nowadays, e-Government design comprises many complicated modules such as upload and download consoles, two-way interaction consoles between citizens and government agents, integrated government business processes presenting the whole of government, and it does not depend solely on technology. The complexity of e-Government has now evolved to include political, cultural, economic, social and technical dimensions. Bringing all these difficult aspects together is so complicated that it needs carefully planned strategies informed by local contextual characteristics. Rather than giving formulaic definitions and conceptual standpoints on many aspects of e-Government, as is the case in many e-Government publications, this book will explore the frontiers of global knowledge value chains by discussing current and future dimensions of e-Government. For example, the book discusses the concept of data governance by exploring how actual opening up of government data can be achieved, especially in a developing world context. Further, the book posits that opening government data should be followed by the opening up of government business processes in order to peddle the concept of accountability and responsiveness. Much text on data governance has concentrated on articulating the basic definitions surrounding this concept. Another very important topic explored in this book is regarding how the concept of decolonisation can be extended to e-Government by providing practical examples as to how researchers in the developing world can contribute to the advancement of e-Government as a scientific field of enquiry and guide its implementation, thereof. Decolonisation is advocated for in e-Government research so that there is a balance in the inclusion of the Afrocentric knowledge into e-Government advancement other than over-reliance on the Euro-, Asia- and America-centric knowledge value chains (Mbembe 2015). As e-Government is a very expensive undertaking, the issue of funding has excluded African countries and a majority of the developing world from implementing e-Government. Despite funding being a critical cornerstone of e-Government development, there is a dearth of information on this topic. Therefore, this book provides a chapter which discusses traditional and innovative ways of funding e-Government design and implementation which can go a long way in improving e-Government penetration into the developing world. Further, the book explores how intelligent e-Government applications can be designed, especially in resource-constrained countries. A couple of emerging technology innovations such as fog computing and intelligent information technology are explored within the realm of e-Government design

    Situating Open Data

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    Open data and its effects on society are always woven into infrastructural legacies, social relations, and the political economy. This raises questions about how our understanding and engagement with open data shifts when we focus on its situated use. To shed a light on these questions, Situating Open Data provides several empirical accounts of open data practices, the local implementation of global initiatives, and the development of new open data ecosystems. Drawing on case studies in different countries and contexts, the chapters demonstrate the practices and actors involved in open government data initiatives unfolding within different socio-political settings. The book proposes three recommendations for researchers, policy-makers and practitioners. First, beyond upskilling through data literacy programmes, open data initiatives should be specified through the kinds of data practices and effects they generate. Second, global visions of open data implementation require more studies of the resonances and tensions created in localised initiatives. And third, research into open data ecosystems requires more attention to the histories and legacies of information infrastructures and how these shape who benefits from open data flows. As such, this volume departs from the framing of data as a resource to be deployed. Instead, it proposes a prism of different data practices in different contexts through which to study the social relations, capacities, infrastructural histories and power structures affecting open data initiatives. It is hoped that the contributions collected in Situating Open Data will spark critical reflection about the way open data is locally practiced and implemented. The contributions should be of interest to open data researchers, advocates, and those in or advising government administrations designing and rolling out effective open data initiatives
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