Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia

Shortest Route at Dynamic Location with Node Combination-Dijkstra Algorithm

Abstract— Online transportation has become a basic requirement of the general public in support of all activities to go to work, school or vacation to the sights. Public transportation services compete to provide the best service so that consumers feel comfortable using the services offered, so that all activities are noticed, one of them is the search for the shortest route in picking the buyer or delivering to the destination. Node Combination method can minimize memory usage and this methode is more optimal when compared to A* and Ant Colony in the shortest route search like Dijkstra algorithm, but can’t store the history node that has been passed. Therefore, using node combination algorithm is very good in searching the shortest distance is not the shortest route. This paper is structured to modify the node combination algorithm to solve the problem of finding the shortest route at the dynamic location obtained from the transport fleet by displaying the nodes that have the shortest distance and will be implemented in the geographic information system in the form of map to facilitate the use of the system. Keywords— Shortest Path, Algorithm Dijkstra, Node Combination, Dynamic Location (key words

Collected Papers (Neutrosophics and other topics), Volume XIV

This fourteenth volume of Collected Papers is an eclectic tome of 87 papers in Neutrosophics and other fields, such as mathematics, fuzzy sets, intuitionistic fuzzy sets, picture fuzzy sets, information fusion, robotics, statistics, or extenics, comprising 936 pages, published between 2008-2022 in different scientific journals or currently in press, by the author alone or in collaboration with the following 99 co-authors (alphabetically ordered) from 26 countries: Ahmed B. Al-Nafee, Adesina Abdul Akeem Agboola, Akbar Rezaei, Shariful Alam, Marina Alonso, Fran Andujar, Toshinori Asai, Assia Bakali, Azmat Hussain, Daniela Baran, Bijan Davvaz, Bilal Hadjadji, Carlos Díaz Bohorquez, Robert N. Boyd, M. Caldas, Cenap Özel, Pankaj Chauhan, Victor Christianto, Salvador Coll, Shyamal Dalapati, Irfan Deli, Balasubramanian Elavarasan, Fahad Alsharari, Yonfei Feng, Daniela Gîfu, Rafael Rojas Gualdrón, Haipeng Wang, Hemant Kumar Gianey, Noel Batista Hernández, Abdel-Nasser Hussein, Ibrahim M. Hezam, Ilanthenral Kandasamy, W.B. Vasantha Kandasamy, Muthusamy Karthika, Nour Eldeen M. Khalifa, Madad Khan, Kifayat Ullah, Valeri Kroumov, Tapan Kumar Roy, Deepesh Kunwar, Le Thi Nhung, Pedro López, Mai Mohamed, Manh Van Vu, Miguel A. Quiroz-Martínez, Marcel Migdalovici, Kritika Mishra, Mohamed Abdel-Basset, Mohamed Talea, Mohammad Hamidi, Mohammed Alshumrani, Mohamed Loey, Muhammad Akram, Muhammad Shabir, Mumtaz Ali, Nassim Abbas, Munazza Naz, Ngan Thi Roan, Nguyen Xuan Thao, Rishwanth Mani Parimala, Ion Pătrașcu, Surapati Pramanik, Quek Shio Gai, Qiang Guo, Rajab Ali Borzooei, Nimitha Rajesh, Jesús Estupiñan Ricardo, Juan Miguel Martínez Rubio, Saeed Mirvakili, Arsham Borumand Saeid, Saeid Jafari, Said Broumi, Ahmed A. Salama, Nirmala Sawan, Gheorghe Săvoiu, Ganeshsree Selvachandran, Seok-Zun Song, Shahzaib Ashraf, Jayant Singh, Rajesh Singh, Son Hoang Le, Tahir Mahmood, Kenta Takaya, Mirela Teodorescu, Ramalingam Udhayakumar, Maikel Y. Leyva Vázquez, V. Venkateswara Rao, Luige Vlădăreanu, Victor Vlădăreanu, Gabriela Vlădeanu, Michael Voskoglou, Yaser Saber, Yong Deng, You He, Youcef Chibani, Young Bae Jun, Wadei F. Al-Omeri, Hongbo Wang, Zayen Azzouz Omar

Multi-Objective and Multi-Attribute Optimisation for Sustainable Development Decision Aiding

Optimization is considered as a decision-making process for getting the most out of available resources for the best attainable results. Many real-world problems are multi-objective or multi-attribute problems that naturally involve several competing objectives that need to be optimized simultaneously, while respecting some constraints or involving selection among feasible discrete alternatives. In this Reprint of the Special Issue, 19 research papers co-authored by 88 researchers from 14 different countries explore aspects of multi-objective or multi-attribute modeling and optimization in crisp or uncertain environments by suggesting multiple-attribute decision-making (MADM) and multi-objective decision-making (MODM) approaches. The papers elaborate upon the approaches of state-of-the-art case studies in selected areas of applications related to sustainable development decision aiding in engineering and management, including construction, transportation, infrastructure development, production, and organization management

13th International Conference on Modeling, Optimization and Simulation - MOSIM 2020

Comité d’organisation: Université Internationale d’Agadir – Agadir (Maroc) Laboratoire Conception Fabrication Commande – Metz (France)Session RS-1 “Simulation et Optimisation” / “Simulation and Optimization” Session RS-2 “Planification des Besoins Matières Pilotée par la Demande” / ”Demand-Driven Material Requirements Planning” Session RS-3 “Ingénierie de Systèmes Basées sur les Modèles” / “Model-Based System Engineering” Session RS-4 “Recherche Opérationnelle en Gestion de Production” / "Operations Research in Production Management" Session RS-5 "Planification des Matières et des Ressources / Planification de la Production” / “Material and Resource Planning / Production Planning" Session RS-6 “Maintenance Industrielle” / “Industrial Maintenance” Session RS-7 "Etudes de Cas Industriels” / “Industrial Case Studies" Session RS-8 "Données de Masse / Analyse de Données” / “Big Data / Data Analytics" Session RS-9 "Gestion des Systèmes de Transport” / “Transportation System Management" Session RS-10 "Economie Circulaire / Développement Durable" / "Circular Economie / Sustainable Development" Session RS-11 "Conception et Gestion des Chaînes Logistiques” / “Supply Chain Design and Management" Session SP-1 “Intelligence Artificielle & Analyse de Données pour la Production 4.0” / “Artificial Intelligence & Data Analytics in Manufacturing 4.0” Session SP-2 “Gestion des Risques en Logistique” / “Risk Management in Logistics” Session SP-3 “Gestion des Risques et Evaluation de Performance” / “Risk Management and Performance Assessment” Session SP-4 "Indicateurs Clés de Performance 4.0 et Dynamique de Prise de Décision” / ”4.0 Key Performance Indicators and Decision-Making Dynamics" Session SP-5 "Logistique Maritime” / “Marine Logistics" Session SP-6 “Territoire et Logistique : Un Système Complexe” / “Territory and Logistics: A Complex System” Session SP-7 "Nouvelles Avancées et Applications de la Logique Floue en Production Durable et en Logistique” / “Recent Advances and Fuzzy-Logic Applications in Sustainable Manufacturing and Logistics" Session SP-8 “Gestion des Soins de Santé” / ”Health Care Management” Session SP-9 “Ingénierie Organisationnelle et Gestion de la Continuité de Service des Systèmes de Santé dans l’Ere de la Transformation Numérique de la Société” / “Organizational Engineering and Management of Business Continuity of Healthcare Systems in the Era of Numerical Society Transformation” Session SP-10 “Planification et Commande de la Production pour l’Industrie 4.0” / “Production Planning and Control for Industry 4.0” Session SP-11 “Optimisation des Systèmes de Production dans le Contexte 4.0 Utilisant l’Amélioration Continue” / “Production System Optimization in 4.0 Context Using Continuous Improvement” Session SP-12 “Défis pour la Conception des Systèmes de Production Cyber-Physiques” / “Challenges for the Design of Cyber Physical Production Systems” Session SP-13 “Production Avisée et Développement Durable” / “Smart Manufacturing and Sustainable Development” Session SP-14 “L’Humain dans l’Usine du Futur” / “Human in the Factory of the Future” Session SP-15 “Ordonnancement et Prévision de Chaînes Logistiques Résilientes” / “Scheduling and Forecasting for Resilient Supply Chains

Challenges for engineering students working with authentic complex problems

Engineers are important participants in solving societal, environmental and technical problems. However, due to an increasing complexity in relation to these problems new interdisciplinary competences are needed in engineering. Instead of students working with monodisciplinary problems, a situation where students work with authentic complex problems in interdisciplinary teams together with a company may scaffold development of new competences. The question is: What are the challenges for students structuring the work on authentic interdisciplinary problems? This study explores a three-day event where 7 students from Aalborg University (AAU) from four different faculties and one student from University College North Denmark (UCN), (6th-10th semester), worked in two groups at a large Danish company, solving authentic complex problems. The event was structured as a Hackathon where the students for three days worked with problem identification, problem analysis and finalizing with a pitch competition presenting their findings. During the event the students had workshops to support the work and they had the opportunity to use employees from the company as facilitators. It was an extracurricular activity during the summer holiday season. The methodology used for data collection was qualitative both in terms of observations and participants’ reflection reports. The students were observed during the whole event. Findings from this part of a larger study indicated, that students experience inability to transfer and transform project competences from their previous disciplinary experiences to an interdisciplinary setting