A Meta-Analysis on the Determinants of Online Review Helpfulness

Online consumer reviews can help customers decrease uncertainty and risk faced in online shopping. However, information overload and conflicting comments in online reviews can get consumers confused. Therefore, it is important for both researchers and practitioners to understand the characteristics of helpful reviews. But studies examining the determinants of perceived review helpfulness produce mixed findings. We review extant research about the determinant factors of perceived helpfulness. Conflicting findings exist for six review related factors, namely review extremity, review readability, review total votes, linear review rating, quadratic review rating, and review sentiment. We conduct a meta-analysis to reconcile the contradictory findings on the influence of review related factors over perceived review helpfulness. The meta-analysis results confirm that review extremity, readability, total votes, and positive sentiment have a negative influence on helpfulness, but review rating is positively related to helpfulness. We also examine those studies whose findings are contradictive with the meta-analysis results. Measure discrepancy and reviewed product type are the two main reasons why mixed findings exist in extant research

Innovation Design Study on E- Bidding System: Chinese Enterprise Group experience

The e-bidding platform of electric enterprise group purchase business is regard as a complex system of interrelated economic, organizational, social and elements as well as the external and internal information flows of a company. Getting positive synergistic effect is one of the important factors for the enterprise group procurement business innovation. The paper showcase the synergistic effect framework, and then study synergistic effect of the e-bidding platform based on complex adaptive theory .We sharp enterprise group purchase system, research how to get positive synergistic effect contributions to the enhancement of the efficiency of the business overall

Understanding IS Success Model and Valence Framework in Sellers’ Acceptance of Cross-border E-commerce

Cross-border e-commerce becomes more and more popular and general. The foci of researches in e-commerce have moved from domestic towards to global market. Yet, most of extant literatures are from buyer’s perspective, whereas sellers are also important in the success of cross-border e-commerce. In this study, we are aiming to identify the elements of the success of cross-border e-commerce and the relationship with trust and intention to use from seller’s perspective. To do so, we apply a mixed method to accomplish this research. We have identified the key factors which sellers are concerned about, and why they engage in cross-border e-commerce. In addition, we have developed new dimensions with associated items for system quality, service quality, perceived benefit and perceived cost in the context of cross-border e-commerce. The theoretical contributions and practical contributions have been discussed lastly

Online Marketing of Cultural Tourism: A Case Study of a 5A Ancient Town

For Destination Marketing Organizations (DMOs), the use of social media marketing has become their most important marketing tool.This paper discusses the online marketing process of cultural tourism through the thematic analysis method, and reveals the online marketing content of cultural tourism from three stages: pre-tour marketing, in-tour marketing and post-tour marketing.Research shows that the marketing of cultural tourism on social media is mainly through the self-established IP of tourism-related stakeholders and tourists to automatically generate or forward high-quality cultural tourism content, generate certain influence and attract a group of fans, from which trust can be built by interacting with uploaders. The results imply that the high quality cultural tourism content is the key to the success of online marketing, therefore, both the tourism destination organizations and the tourism enterprises should do a good job in the content generatio

A framework to maximise the communicative power of knowledge visualisations

Knowledge visualisation, in the field of information systems, is both a process and a product, informed by the closely aligned fields of information visualisation and knowledg management. Knowledge visualisation has untapped potential within the purview of knowledge communication. Even so, knowledge visualisations are infrequently deployed due to a lack of evidence-based guidance. To improve this situation, we carried out a systematic literature review to derive a number of “lenses” that can be used to reveal the essential perspectives to feed into the visualisation production process.We propose a conceptual framework which incorporates these lenses to guide producers of knowledge visualisations. This framework uses the different lenses to reveal critical perspectives that need to be considered during the design process. We conclude by demonstrating how this framework could be used to produce an effective knowledge visualisation

Online impulse buying behavior model for social commerce in Malaysian context

The rapid development in Web 2.0 technologies and social media has given rise to a new business model—social commerce (S-commerce)—that emphasizes social aspects. Consequently, the consumer‘s online impulse buying behavior (IBB) increases and contributes significantly to S-commerce revenues. In line with this, an understanding of such behavior is critical for E-retailers to strengthen competitiveness, enhance revenue, and ensure business sustainability in today‘s challenging business environment. Most of the previous studies have utilized urge to buy impulsively (UBI) as a proxy to examine the consumer‘s online IBB instead of the actual IBB. As a result, the number of research that distinguishes between UBI and IBB is minimal. These limited studies have only focused on the impact of consumer characteristics, websites-related factors, and marketing factors. However, they neglected the important role of social-related factors on IBB. Furthermore, because the majority of the previous studies adopted the stimulus-organism-response (S-O-R) framework, building a model based on a theoretical foundation to investigate online IBB in the context of S-commerce is another challenge. The main aim of this study is to examine the impact of social-related factors on triggering online IBB in S-commerce websites. To investigate the social elements influencing online IBB, this study integrated the Social Influence Theory (SIT) and the Uses and Gratifications Theory (UGT). A quantitative approach was applied to test fifteen hypotheses of the proposed model by surveying 365 consumers from four Malaysian S-commerce websites. The Partial Least Squares-Structural Equation modeling (PLS-SEM) technique was employed to analyze the survey data. The findings indicate that compliance, identification, internalization, entertainment, purposive value, and maintaining interpersonal connectivity significantly influence IBB. It was also discovered that UBI has significant moderating effects on the relationships between compliance, identification, internalization, and IBB. Moreover, it was also identified that impulsiveness has served as a moderator in the relationships between compliance, internalization, and UBI. Theoretically, this study has enriched the understanding of online IBB in S-commerce. It also has practical implications on S-commerce designers, marketers, and managers in terms of regulating online IBB

Identifying the drivers of blockchain adoption within supply chains

Dissertation presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced AnalyticsIn order to understand the applicability of blockchain technology to Supply Chains, this thesis intends to deliver insights on its adoption with a two-part study, that combines a literature review and a theoretical framework where adoption drivers are identified. The approach consists on the research and review of all available publications published within the AISNET’s basket of eight journals on the topic Blockchain and a list of selected top IS conferences, with the utilization of a unique interpretation framework and focus on the avenues of research provided by these articles, gathering information in order to create discussion debates, grouped by the unit of analysis identified, within Supply Chain. Following the Design Science Research (DSR) methodology and focusing on defining, validating and reducing a myriad of factors, derived from the literature review, with the aid of experts on both blockchain and supply chain fields, through means of questionnaires, factors were rated and refuted according to the relevance given. Two rounds narrowed the results, and upon consensus 9 drivers were identified fitting under two categories: Challenges and Incentives. Overall, providing academics with a theoretical framework that combines existing literature into a set of drivers, and providing insights to vendors on how their reputation may influence clients' adoption, whilst fulfilling a literature gap in the supply chain area

Determinants of continuous mobile banking usage in Malaysian police force

Mobile banking has the potential to improve both people's lives and bank efficiency. The long-term success of mobile banking is dependent on its consistent use. This study aims to investigate determinants of continuous mobile banking usage in the Malaysian police force. Police officers are one of the essential services among government servants in Malaysia. Work patterns and internal work time challenges among police officers. Mobile banking services allow police officers to conduct banking transactions without going to the bank. The main elements influencing police officers' continuous usage intention of mobile banking services are technology acceptance, quality dimension, and protection motivation. Underpinned by the Unified Theory of Acceptance and Use of Technology (UTAUT), Delone Mclean IS model and Protection Motivation Theory. The partial least squares technique was used to analyse empirical data from 562 Malaysian police officers who had prior experience with mobile banking. Results show a positive relationship between technology acceptance, perceived service quality, perceived system quality positively affect continuous usage intention. Hence, perceived information quality and protection motivation do not have significant effects on continuous usage Intention. Technology acceptance and protection motivation positively have significant effects on continuous usage behaviour. Moreover, continuous usage intention positively significant effects mediate the relationship between technology acceptance and continuous usage behaviour. Instead, continuous usage intention positively not significant effects mediates the relationship between protection motivation and continuous usage behaviour. In addition, mobile banking usage intention positively affects continuous usage behaviour. As a result, banks should prioritise these factors in their decision-making to increase the perceived benefits of mobile banking

The development of IT identity due to social media use : antecedents and impact on computer-based office work during COVID-19 pandemic

IT identity is a relatively new concept in the area of Management Information Systems (MIS). Its importance has become increasingly pronounced as identity is one of the predictors of human behavior. At the same time, understanding the behavior of individuals when using information technology (IT) in the workplace represents the link between technology investments and increased performance through IT. In this respect, one of the most used communication technologies recently, social media, allows individuals to extensively experience different facets of their identities. The overall objective of this thesis is to understand the development of IT identity due to social media use and assess its impact on computer-based office work during the COVID-19 pandemic. Three specific objectives were defined for this purpose. Thus, the thesis is structured in three papers that sought to respond to each of the specific objectives, which are: (i) identify the possible antecedents of the development of IT identity due to social media use, (ii) the connection between them and the three reflective dimensions that constitute the identity of IT and, finally, (iii) the impact of IT identity due to the use of social media in the organizational scope. The first paper is a theoretical study and proposes the adaptation and expansion of Carter's original theoretical model (2012) from the theoretical instances related to this technology and that can influence the development of IT identity due to social media use. As a result, a conceptual model was developed. Ten propositions related to the concepts derived from the literature and inserted in three main instances of IT identity development were presented due to the use of social media. The empirical investigation of the relationship between the antecedents of the model proposed in the first paper and the three dimensions of IT identity began in the second article of the thesis. For this purpose, a netnography was proposed and executed between 2019 and 2021. One of the paper's findings indicated that the frequency of use of WhatsApp can lead to precipitation of the most strongly polarized behavior and that one of the reflective dimensions of IT identity, relatedness with WhatsApp, can play a preponderant role in the precipitation of such behavior. From this result, in paper 3, a quantitative and exploratory study, based on duality theory, sought to develop and test hypotheses about how IT identity concerning social media can benefit, but at the same time bring negative consequences for computer-based office workers in the current period of the COVID-19 pandemic. For this, a model was proposed showing the relationship between the dimensions of IT identity and four facets of the so-called New Ways of Working. Among the study's findings, it was verified that IT identity in relation to social media platforms could be a positive factor in preserving the cohesion of employees professional identity since feelings of affinity and emotional energy in relation to these technologies favored access to organizational knowledge and colleagues when working remotely. This thesis can contribute to expanding Carter's (2012) model to contemplate a class of IT as social media is constituted (paper 1). In turn, the expansion of the original model can potentially contribute to broadening the understanding of this technology's role in fostering polarized behavior in the use of WhatsApp, one of the most used social media these times(paper 2). Finally, in the third paper, the indication that the frequency of WhatsApp use may be associated with a strong IT identity about this technology (verified in paper 2) led to the proposition of a model to empirically test how the three dimensions of IT Identity in relation to the use of social media, directly and indirectly, influence the aspects of new ways of working for workers using computer devices to perform their duties. Emotional energy in relation to social media (i.e., prolonged feelings of confidence, enthusiasm, and energy toward social media) is positively related to superior performance when individuals direct it to their work use, allowing them to better handle the work-life conflict. The thesis presents limitations regarding its ability to inferences that were addressed in each of the papers. Similarly, suggestions for future research were presented in each paper. Finally, the conclusion chapter presents the integration of the thesis papers to form the complete study, the overview of research objectives, the main results, contributions to academia and practice, its limitations, and suggestions for future research.A identidade de TI é um conceito relativamente novo na área de Gestão de Sistemas de Informação (GSI). A sua importância tem se tornado cada vez mais acentuada na medida que a identidade é um dos preditores do comportamento humano. Paralelamente, a compreensão do comportamento dos indivíduos ao utilizar a tecnologia da informação (TI) no ambiente de trabalho representa o elo entre os investimentos em tecnologia e o aumento do desempenho por meio da TI. Sob esse aspecto, uma das tecnologias de comunicação mais usadas em tempos atuais, as mídias sociais, permitem de forma extensiva que os indivíduos experimentem diferentes facetas das suas identidades. O objetivo geral dessa tese é compreender o desenvolvimento da identidade de TI devido ao uso de mídias sociais e avaliar o seu impacto para os trabalhadores de escritório que utilizam dispositivos computacionais para executar suas funções de trabalho durante o período da pandemia de COVID-19. Para isso foram definidos três objetivos específicos. Sendo assim, a tese está estruturada em três artigos que buscam responder a cada um dos objetivos específicos, quais são: (i) identificar os possíveis antecedentes do desenvolvimento da identidade de TI devido ao uso de mídias sociais, (ii) a conexão entre eles e as três dimensões reflexivas que constituem a identidade de TI e, por fim, (iii) o impacto da identidade de TI devido ao uso de mídias sociais no âmbito organizacional. O primeiro artigo, de natureza teórica, propõe a adaptação e expansão do modelo teórico original de Carter (2012) a partir das instâncias teóricas aderentes ao uso e que influenciam o desenvolvimento da identidade de TI pelo uso de mídias sociais. Como resultado, foi desenvolvido um modelo conceitual em que foram apresentadas dez proposições interrelacionando os conceitos derivados da literatura e inseridos em três instâncias principais de desenvolvimento da identidade de TI devido ao uso de mídias sociais. A investigação empírica da relação entre os antecedentes do modelo proposto no artigo 1 e as três dimensões da identidade de TI iniciou-se na sequência no segundo artigo da tese. Para isso foi proposta uma netnografia que foi executada entre 2019 e 2021. Um dos achados do artigo indicou que a frequência de uso do WhatsApp pode levar a precipitação do comportamento mais fortemente polarizado e que uma das dimensões reflexivas da identidade de TI, a afinidade com o WhatsApp, pode desempenhar um papel preponderante na precipitação de tal comportamento. A partir desse resultado, no artigo 3, de natureza quantitativa e exploratória, tendo como base a teoria da dualidade, buscou-se desenvolver e testar hipóteses sobre como a identidade de TI em relação às mídias sociais pode beneficiar, mas ao mesmo tempo trazer consequências negativas para os trabalhadores de escritório que usam principalmente dispositivos computacionais para cumprir suas tarefas no atual período da pandemia de COVID-19. Para isso, foi proposto um modelo apresentando a relação entre as dimensões da identidade de TI e quatro facetas das chamadas Novas Formas de Trabalho. Entre os achados deste estudo, foi verificado que a identidade de TI em relação às plataformas de mídias sociais pode ser um fator positivo na preservação da coesão da identidade profissional dos colaboradores, uma vez que sentimentos de afinidade e energia emocional em relação a essas tecnologias favoreceram o acesso ao conhecimento organizacional e aos colegas ao trabalhar remotamente. Destacam-se como contribuições dessa tese a expansão do modelo de Carter (2012) para contemplar uma classe de TIs como são constituídas as mídias sociais (artigo 1). Por sua vez, a expansão do modelo original contribuiu para ampliar a compreensão do papel dessa tecnologia em fomentar o comportamento polarizado no uso do WhatsApp, uma das mídias sociais mais utilizadas em tempos atuais (artigo 2). Finalmente, no terceiro artigo a indicação de que a frequência de uso no WhatsApp pode estar associada a uma forte identidade de TI em relação a essa tecnologia (verificada no artigo 2), levou a proposição de um modelo para testar empiricamente de que forma as três dimensões da IT Identity em relação ao uso de mídias sociais influenciam direta e indiretamente os aspectos das novas formas de trabalho para os trabalhadores que utilizam dispositivos computacionais para desempenhar suas funções. A energia emocional em relação às mídias sociais (ou seja, sentimentos prolongados de confiança, entusiasmo e energia em relação às mídias sociais) está positivamente relacionada a um desempenho superior quando os indivíduos a direcionam para o seu uso do trabalho, permitindo-lhes também lidar melhor com os conflitos entre a vida profissional e a vida profissional. A tese apresenta limitações quanto a sua capacidade de inferências que foram endereçadas em cada um dos artigos. Da mesma forma, sugestões de pesquisas futuras foram apresentadas em cada artigo. Por fim, o capítulo de conclusão apresenta a integração dos artigos da tese para a formação do estudo completa, a retomada dos objetivos de pesquisa, os principais resultados, contribuições para a academia e para a prática, suas limitações e sugestões para pesquisas futuras

An inquiry in to a sustainability solution for boutique hotels:a case study of the boutique hotels in Sri Lanka

Key purpose: Key attention of this research is for Boutique Hotels in Sri Lanka. Apart from that, attention has paid to drive the hotels to long-term survival while facing macro and micro level environmental challenges. Therefore, the aim of this study is to develop a specific business model for long-term survival of Boutique Hotels of Sri Lanka as a strategic intervention to its existing business model. Methodology: For the data collection purpose, samples of nine Boutique Hotels have been selected from Galle district, Sri Lanka. Nine face-to-face interviews took place with senior managers from each Boutique Hotel followed by nine face-to-face interviews with the guests who were residing in the hotel by the time of the research. The interview guides have been created based on eight performance indicators that have been identified through literature review. To analyse the data Nvivo12 qualitative data analysis software was used. Data was analysed using the output of the software and codes identified from the literature review. Analysis and Findings: Analysis carried out based on managers' requirements and guests’ requirements. Based on that most suitable eight elements identified as the strategic interventions to the existing business models of the boutique hotels. While most of the boutique hotel managers were confirmed that having a specific business model for Boutique Hotels will be able to drive the hotels to a long-term survival in financial and non-financial aspects. Therefore, by using the identified performance indicators the strategic intervention created as the proposed business model for the boutique hotels in Sri Lankan context. The final output of the research adding new knowledge to the limited knowledge about the successful Sri Lankan Boutique Hotel operations. Furthermore, development of the business model for long-term survival will be beneficial for the existing and upcoming Boutique Hotels to drive the hotels to long-term survival in Sri Lanka. Key words: Boutique Hotels, Economic Sustainability, Business Model