Analisis Kualitas Pelayanan Perpustakaan (Libqual+tm Method) pada Perpustakaan Soeman Hs Provinsi Riau Pekanbaru

Penelitian ini dilakukan untuk mengetahui harapan dan persepsi pemustakaterhadap kualitas pelayanan perpustakaan daerah Soeman HS Provinsi Riau yangmerupakan perpustakaan daerah yang dibangun dengan tujuan utama melayanimasyarakat Riau dan mengembangkan konsep kebudayaan Melayu melaluimembaca. Penelitian ini menggunakan konsep kualitas pelayanan perpustakaan(affect of service, information control dan library as place) yang keseluruhannyamerupakan bagian dari Libqual+TM Method, menggunakan metode purposivesampling dalam pengambilan sampel yang berjumlah 168, dan menggunakanmetode Importance Performance Analysis (IPA). Terdapat kesenjangan (GAP)yang terjadi antara harapan pemustaka dengan persepsi terhadap kinerjapelayanan Perpustakaan Daerah Soeman HS Provinsi Riau. Hal ini menunjukkanbahwa kinerja keseluruhan dari dimensi Libqual+TM yang diberikan olehperpustakaan daerah Soeman HS belum memenuhi harapan pemustaka. Dimensiaffect of service dan dimensi information control memiliki kesenjangan (GAP) yanglebar terhadap harapan pemustaka, berada pada kuadran I yang menunjukkanbahwa dimensi affect of service dan dimensi information control perlu mendapatkanprioritas utama dalam perbaikan kualitas pelayanan perpustakaan secara kongkritguna memperoleh nilai persepsi yang baik dimata pemustaka. Dimensi library asplace memiliki kesenjangan (GAP) yang cukup besar terhadap harapan pemustaka,berada pada kuadran IV, menunjukkan bahwa pelayanan pada dimensi ini dinilaiberlebihan dimata para pemustaka

Pengaruh Current Ratio (CR), Debt To Equity Ratio (DER), Rentabilitas Ekonomi (RE), dan Return On Equity (ROE) terhadap Dividend Per Share (DPS) pada Perusahaan Manufaktur yang Terdapat di BEI.

Tujuan penelitian ini adalah untuk mengetahuisignifikan pengaruh dari CurrentRatio, Debt to Equity Ratio, Rentabilitas Ekonomi, dan Return on Equity secarasimultan dan parsial terhadap Dividend Per Share pada Perusahaan Manufakturyang ada di BEL Sedangkan manfaat dari penelitian ini adalah sebagai bahanpertimbangan dalam berinvestasi, pengambilan keputusan tentang pembagiandeviden ,referensi bagi pihak- pihakyang tertarik untuk melakukan penelitian yangsama.Metodologi yang digunakan dalam penelitian ini adalah metodePurposive Samplingdimana populasi dalam penelitian ini adalah 142 Perusahaan manufaktur yangterdaftar di Bursa Efek Indonesia. Pengambilan sampel yaitu Perusahaan-Perusahaan yang membagikan dividend secara terus menerus selama tiga tahun.Dari seluruh Perusahaan yang bergerak di sektor manufaktur terdapat 27perusahaan yang membagikan dividen selama tiga tahun berturut-turut.Dari hasil penelitian dengan menggunakan regresi linear berganda dan pengujiansecara simultan diperoleh hasil bahwa secara simultan Current ratio. Debt Equityrasio, Rentabilitas Ekonomis dan Return on Equity mempunyai pengaruh yangsignifikan terhadap DPS sedangkan secara parsial ( uji t) Renturn on Equity yangmempunyai pengaruh yang signifikan terhadap DPS

Pengaruh Biaya Periklanan dan Biaya Promosi Penjualan terhadap Volume Penjualan pada PT. Agung Automall Soetomo Pekanbaru

This study aimed to measure the effect of the advertising fee which consists of; the cost of print advertising, radio broadcasting costs, the cost of brochures / booklets and sales promotion which consists of; the cost of monthly exhibitions as well as a raffle coupon to sales volume PT. Agung Automall located Soetomo streets of Pekanbaru. In this study consists of five independent variables consisting of print ads (X1), radio (X2), brochures and booklets (X3), the cost of monthly exhibitions (X4), the cost of lottery tickets (X5) and the dependent variable sales volume (Y ). This study uses data analysis using multiple linear regression (multiple regression) with SPSS (Statistic Services For Product and Solution) Version 17.0 These results indicate that the advertising and sales promotion variables simultaneously (test f) significant positive effect on the volume of sales at PT. Agung Automall Soetomo Pekanbaru, while (t test) in partial print ads, radio, brochures / booklets, monthly exhibitions as well as lottery tickets, just print ads and promotional monthly significant effect on the volume of sales at PT. Agung Automall Soetomo Pekanbaru. Adusjted (R2) square of the model influence the cost of advertising and sales promotion expenses to sales volume in PT. Agung Automall Soetomo Pekanbaru by sixtyone point eight percent. While the remaining thirty-eight point two percent is influenced by other variables not examined in this study.Keywords: Advertising Costs, Costs of Sales Promotion, Sales Volum

Analisis Tingkat Kepuasan Pasien Atas Kualitas Pelayanan Poli Gigi Rumah Sakit Umum Daerah (RSUD) Arifin Achmad Pekanbaru

This research was conducted at Poli Gigi of RSUD Arifin Ahmad Pekanbaru the purposes of the research were to find out the patients satisfaction toward service quality that covered tangibles, reability, responsiveness, assurance, and emphaty. There were 100 respondents. The samples were taken by accidental sampling. The importance performance analysis (IPA) was used to analyze the data by using kartesius diagram. The diagram kartesius was used to identify service and the quality degree of companies services. The result of the research showed that the dimension satisfied the Poli Gigi patients of RSUD Arifin Ahmad Pekanbaru was tangiable dimension. It was 76% for tangiable dimension and assurance dimension was 71%. Meanwhile, the reliability and responsive dimension gave enough satisfaction 68%, and empathy dimension was 69%. In order to get more satisfaction and improve the Poli Gigi image, they were suggested to increase the quality services

Analisis Kualitas Layanan, Citra terhadap Kepuasan Pelanggan dan Loyalitas Pelanggan pada Maskapai Penerbangan Batik Air Rute Kota Pekanbaru-Jakarta

The research was conducted at PT. Lion Mentari Airlines in order to determine how Service Quality, Image either directly or indirectly on Customer Loyalty through of Customer Satisfaction. The sample in this study are 135 cus-tomer at PT. Lion Mentari Airlines, with testing data analysis used in this studyis a Test Validity, Reliability Test, Test Classical Assumptions, Methods Msi. Data analysis methodused is the method of path analysis or path analysis with the help of Statistica Package of Social Science (SPSS) version 21.0. From the proceeds of the test that have been done, the path of Service Quality (X1) significantly impact to Customer Satisfaction (Y1). The result of the path of Image (X2) had a significantly impact to Customer Satisfaction (Y1). The path of Customer Satisfac-tion (Y1) not had significantly impact to Customer Loyalty (Y2). The result of the path of Service Quality (X1) had a significantly impact to Customer Loyalty (Y2). The result of the path of Image (X2) had a significantly impact to Customer Loyal-ty (Y2). The last is, the path of Service Quality (X1) to Customer Loyalty (Y2) through of Customer Satisfaction (Y1) had a direct effect and don't had indirect effect. The result of the path of Image (X2) to Customer Loyalty (Y2) through of Customer Satisfaction (Y1) had a direct effect and don't had indirect effect

Analisis Kepuasan Penumpang Atas Kualitas Layanan Jasa CV. Indah Travel Terayek Tembilahan Pekanbaru

This study aims to find out the level of passenger satisfaction for the quality of service which includes tangible, reliability, responsiveness, assurance, andempathy on the CV. Indah Travel route of Tembilahan - Pekanbaru. This study uses Importance - Performance Analysis with Cartesian diagram. In this study, the populations were all passengers of CV. Indah Travel route of Tembilahan - Pekanbaru, which made 100 respondents who were sampled by Purposive Sampling Method that is taking samples to passengers with a minimum of 3 timeshave used the services of CV. Indah Travel. From the research and discussion of the analysis of satisfaction,then gained the value of variablefrom passenger satisfaction over the quality of the service -dimensional tangible / physical evidence amounted equal to 77.98 %, the dimensions of reliability of 66.41 %, dimensions responsiveness of 76.97 %, the dimension of assurance of 65 , 97 % and dimensions of empathy of 77.19 % . From the results of Importance and Performance Analysis (IPA), can be seen that the total average of all indicators of the five (5) service dimensions is 3.25 < 4.46 (P < E). It means the passengers are not satisfied with the service provided which is expectation exceed the performance.Keywords: Quality of Service and Passenger Satisfactio