12 research outputs found
Service Innovation for Knowledge Intensive Services in the Digital Age: A Framework
This study develops a framework for service innovation in knowledge intensive services (KIS). Developments in digital technologies have provided unprecedented speed and enabled innovative techniques to initiate and launch new knowledge-oriented services. The potential value of these services raises questions regarding the identification of critical resources, their role, and how they interact with new technologies in service delivery. Building upon service-dominant logic, this research study theorizes that digital technologies, as operand and operant resources, interact with intangible resources to generate digitalization for service innovation. Unlike product innovation, the service innovation process is modularized based on projects. With digitization benefits, the project evaluation timeline is shorter and faster, conveying a sense of information immediacy. This study presents a new framework for service innovation in the digital age and suggests future research paths to confirm, expand, and validate the framework in knowledge intensive services context of academic libraries in higher education institutions
From an Autonomous to a Collaborative Website Redesign Process: The University of Denver Libraries Experience
Librarians traditionally have insisted on designing and developing the library’s website in-house. An inhouse developed website allows librarians full control of its design, content, and delivery. The library website is also distinguished by its research orientation compared to the university’s marketing-driven purposes. However, in the age of gaining competitive advantage by promoting campus branding, shared services, and collaborative initiatives by various administrative units, libraries could be a stronger partner with other campus departments. This article describes the University of Denver Libraries’ transformation from an autonomous information silo to an integrated Web portal within the University’s Marketing & Communication division. In the course of this change, unlike turning a switch on or off, the librarians experienced stages of uncertainty, denial, negotiation, and acceptance. The project was successfully completed and became an exemplar for many other campus-wide initiatives. By sharing this experience, the authors hope to encourage other libraries to consider the tangible and intangible benefits that university-wide collaborations can elicit
Essentialism, Social Construction, or Individual Differences
Per the United States Department of Labor Women’s Bureau’s latest available statistics, the percentage of women employed in computer and information technology occupations was consistently lower than the average for all occupations. When broken down by selected characteristics, these numbers range from 12.4% in computer network architectures to 35.2% in web development. Is this trend reflected in the libraries? Although no comprehensive statistics are available for women in library IT, Lamont’s study does reflect the same trend in that the number of women as library IT department heads has been about one half that of men between 2004-2008. Why is there an under representation of women in library IT leadership? Is gender a concern? To answer this question, a more essential question should be addressed, i.e. what makes a successful IT supervisor in libraries? We posit that a successful supervisor is reflected in the morale and self-esteem of their reports, as well as in the integrity, productivity, and efficiency of the department or group they head
Integrated Faceted Browser and Direct Search to Enhance Information Retrieval in Text-Based Digital Libraries
Browsing and searching are two prominent paradigms in information retrieval. In current digital library implementations, exploratory browsing is sometimes not available as an option. When offered, it is commonly presented as an alphabetical listing of chosen categories depending on the scope of the digital collections. In addition, users have to switch between different information spaces for browsing and searching. This research proposes an information retrieval paradigm of integrated faceted browser and direct search interfaces for text-based digital libraries. Experimental results show that compared to a conventional alphabetical browser, the faceted browser can significantly improve the effectiveness (by 30.8%, p = 0.015) and efficiency (by 11.3%, p = 0.001) of information retrieval. Also, compared to un-integrated alphabetical browser with direct search interfaces, the integrated faceted browser with direct search interfaces can significantly improve the effectiveness of information retrieval (by 35.7%, p = 0.03) and bring users greater satisfaction (by 34.8%, p \u3c 0.03) with the process
A Conceptual Model of Service Innovation: The Case of Academic Libraries
Responding to a 2015 MISQ call for research on service innovation, this study develops a conceptual model of service innovation in higher education academic libraries. Digital technologies have drastically altered the delivery of information services in the past decade, raising questions about critical resources, their interaction with digital technologies, and the value of new services and their measurement. Based on new product development (NPD) and new service development (NSD) processes and the service-dominant logic (SDL) perspective, this research-in-progress presents a conceptual model that theorizes interactions between critical resources and digital technologies in an iterative process for delivery of service innovation in academic libraries. The study also suggests future research paths to confirm, expand, and validate the new service innovation model
Critical Success Factors for Integrated Library System Implementation in Academic Libraries: A Qualitative Study
Integrated library system (ILS) supports the entire business operations of an academic library from acquiring and processing library resources to making them available to user communities and preserving them for future use. As libraries’ needs evolve, there is a pressing demand for libraries to migrate from one generation of ILS to the next. This complex migration process is often the single largest investment in both budget and personnel involvement, but its success is by no means guaranteed. We draw upon enterprise resource planning (ERP) and critical success factors (CSFs) literature to identify the most salient CSFs for ILS migration success through a qualitative study with four cases. We identified that top management involvement, vendor support, user involvement, selection process, project team competence, project management and tracking, interdepartmental communication, data analysis and conversion, user education and training, and user emotion management are the CSFs that determine a migration project success.Â
Keywords: Integrated library systems, information systems, library automation, critical success factors, and academic libraries
Critical Success Factors for Integrated Library System Implementation in Academic Libraries: A Qualitative Study
Integrated library system (ILS) supports the entire business operations of an academic library from acquiring and processing library resources to making them available to user communities and preserving them for future use. As libraries’ needs evolve, there is a pressing demand for libraries to migrate from one generation of ILS to the next. This complex migration process is often the single largest investment in both budget and personnel involvement, but its success is by no means guaranteed. We draw upon enterprise resource planning (ERP) and critical success factors (CSFs) literature to identify the most salient CSFs for ILS migration success through a qualitative study with four cases. We identified that top management involvement, vendor support, user involvement, selection process, project team competence, project management and tracking, interdepartmental communication, data analysis and conversion, user education and training, and user emotion management are the CSFs that determine a migration project success.
Keywords: Integrated library systems, information systems, library automation, critical success factors, and academic libraries
Using the Getty Vocabularies as Linked Open Data in a Cataloging Tool for an Academic Teaching Collection: Case Study at the University of Denver
This case study examines the collaboration of two units at the University of Denver to create a new cataloging tool for the university’s teaching and learning object management system. The Visual Media Director for the School of Art and Art History, the University Library’s Digital Infrastructure and Technology Coordinator, and the Library’s Senior Systems Analyst successfully developed the Art History Metadata Management System (MMS) in 2013. The collaborators were able to harness the power of Linked Open Data (LOD) from vocabularies from the Getty Research Institute and the Library of Congress to facilitate the creation of metadata in MMS. This case study examines LOD in the context of cataloging cultural objects using integrated controlled vocabularies to ensure metadata integrity. This study also demonstrates principles of agile software development that encourage frequent communication contributing to the success of a multi-departmental project
Framing Digital Humanities with Experiential Computing: A Review of the Literature
In this paper, we examine how digital technologies are transforming arts and humanities research. Specifically, we investigate how digital technologies have expanded the boundaries of technological tools used in humanities research and the objects they bond with, both in the creation and application of new forms. Guided by the experiential computing framework, we assert that the material properties of digital technology play a significant role in information research in the humanities. Our literature examination reveals that the property of programmability is fundamental to digital humanities research and that the combination of all properties creates digital platform capabilities that unleash unexpected opportunities for research exploration. This study demonstrates the interconnectedness of information systems and digital humanities, providing insight into how digital technologies enhance interdisciplinary research. This paper also addresses two research questions as a means to advance and guide future research in digital humanities