307 research outputs found

    Covid-19 may exacerbate the digital divide among businesses

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    What is the essential task of management? To look after the short term in ways that not only protect, but even enhance medium and long-term prospects. For businesses, the COVID-19 crisis presents massive challenges to fulfilling this quest; it is difficult to pull off even in periods of growth

    The Covid-19 pandemic shines a spotlight on the systemic risk to global business

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    This crisis is a metaphor for our general failure to entertain, let alone take actions to mitigate, global systemic risk, writes Leslie Willcock

    A digital catch-22: after the crisis, who’s betting on digital transformation?

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    Many organisations attempt digital transformation, but failure is five times more likely than success. Digital transformation is not a piece of cake. It requires redesigning the whole organisation and involves large-scale change. Being slow to adopt digital technologies may reduce risk in the short term but builds growing business risk and reduced competitiveness in the long term. And this trend will be repeated and magnified by the growing adoption of automation and ‘AI’ over the next five years. Leslie Willcocks writes that there are ways out of the digital catch-22, but senior executives responsible for digital transformation will need to take a much bigger view of the change process, if the potential business value of digital investments is going to be realised

    Digital transformation is difficult. Which technologies to bet on?

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    The general view is that the 2020-21 pandemic has been already accelerating the adoption of automation, and moves towards digital business. There is strong evidence for this, and for the trend to continue across the 2021–2025 period. And indeed the case for these technologies has been well made by our 2020 experiences. The technology worked. It provided alternative ways of working in a crisis. It allowed a high degree of virtuality, and all the upsides to that, in a world rendered physically semi-paralysed, albeit temporarily. It would be a foundation for building resilience in the face of increasingly uncertain business environments, and future crises. But when we talk of the technology, in fact there are many emerging digital technologies. Which to bet on

    Remote working: here to stay?

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    The answer is not straightforward: net productivity gets a boost, but other factors come into play, writes Leslie Willcock

    Covid-19: business must get ready for the new abnormal

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    Future scenarios research uncovers six major trends that accelerated during the pandemic, writes Leslie Willcock

    Contracts and Partnerships in the Outsourcing of IT

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    This paper reports on a recent research study conceming the outsourcing of information technology activities in the United Kingdom. The study involved a large survey and a set of detailed case studies based on large and medium sized organizations. In particular the issues of contracts and partnerships are examined, which is identified as one of the key elements in successful outsourcing. The authors show the variety of approaches and perceptions that exist concerning these issues, and conclude that &ere Is much misunderstanding, particularly in relation to partnership. The paper concludes by creating a framework for helping to identify and examine the interrelationship between contractual arrangements, the required degree of contractual definition, and the characteristics of the area being outsourcecl

    IT Outsourcing Governance: Contracts, Relationships And Modes Of Control

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    The aim of this research is to provide insights into the interplay between contractual and relational governance in IT outsourcing arrangements. Current IT outsourcing literature has predominantly viewed the contract as a governance mechanism that establishes a framework for the supplier-client relationship, monitors behaviours and measures performance. Our study departs from this high level view and using the Foucauldian notion of governmentality, sheds light upon the conjunction of formal and social control that the contract manifests. Along these lines, our analysis will provide insights into the role of the contract in the creation of “reflexive self-control” and its potential to contribute to the establishment of shared norms, values and goals

    Commentary on “Information Systems Research: Thinking Outside the Basket and Beyond the Journal”

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    This essay provides a response to Fitzgerald, B., Dennis, A. R., An, J., Tsutsui, S., & Muchala, R. C. (2019). Information systems research: Thinking outside the basket and beyond the journal. Communications of the Association for Information Systems, 45, 110-133

    Nine likely scenarios arising from the growing use of robots

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    The future of work is less predetermined and more nuanced than many think, write Leslie P. Willcocks and Mary C. Lacit
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