7 research outputs found

    Analysis of the Quality of One Stop Services for Building Construction Permits (IMB) in Bogor Regency

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    One of the bad services in Indonesia is the building permit or IMB and other related permits. In general, the One Stop Integrated Service Investment Service serves various permits, such as: IMB, Advertising Permit, Disturbance Permit, Construction Service Business Permit, and Trade Permit. In reality, there are still various criticisms and complaints from the public regarding public services provided by the One Stop Integrated Licensing Service Agency, which of course will greatly affect the image of the government in the eyes of the community. People always want to get fast, easy and cheap service. The reality is that in Bogor Regency, building permit services are still a public complaint. The fact that is happening at this time, there are still weaknesses which in general, in this case in the form of government apparatus services that have not been effective. The analysis knife used is the service theory according to Denhardt and Denhardt. This research method uses a qualitative approach with descriptive methods. The results showed that the quality of the One Stop Building Permit (IMB) Integrated Service in Bogor Regency has been running quite well, starting from adequate facilities and infrastructure starting from the strategic location of the building and can be reached by public transportation, providing satisfactory services from employees, there is an online permit arrangement and a special room for breastfeeding mothers, as a whole, the infrastructure is sufficient for the convenience of the community, but there are still shortcomings especially in the time the permit processing process is too long

    Analysis of the Quality of Digital Library Services in DKI Jakarta

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    This research was conducted to analyze in depth how the quality of Jakarta digital library services in the Jakarta Provincial Library and Archives Service. The theory analysis is a theory of five dimensions of service quality consisting of :Tangible, Reliability, Responsiveness, Assurance, and Empathy. The method in this study useds a qualitative approach with descriptive methods Data collection techniques are done through observation, interviews and documentation. Data validity test uses Triangulation. The results showed that the quality of digital library services in the DKI Jakarta Provincial Library and Archives Service has not been fully said to be good. Collection of books in the Department of Library and Archives of the DKI Jakarta Provincial Government is incomplete, iJakarta applications sometimes experience errors/bugs, other than that the download time of books to be read is relatively long, can reach 5 minutes per book, Inadequate complaints channel for users / users who want to convey the problem,Handling of complaints is still very dependent on PT.Aksaramaya. This can hinder readers/visitors who need a quick complaint handling because the Library and Archives Service must first coordinate with PT.Aksaramaya and There is no audio book facility that should be available for persons with disabilities from the blind group

    Upaya Peningkatan Kualitas Sekolah melalui Program Kampus Mengajar Angkatan 2

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    Efforts have been made to improve the quality of schools through the class 2 teaching campus program organised by the Ministry of Education and Research and Technology through the Independent Learning Campus policy. The Teaching Campus program has a main mission in the form of increasing the understanding of literacy and numeracy for students in the midst of the Covid-19 pandemic. With the mission carried out by students who are deployed directly to schools in their assignments, it is hoped that it can increase reading interest and interest in learning for Asy-Sarkowi Islamic Elementary School students. In addition to literacy and numeracy, students also participate in assisting schools in adapting technology by providing learning through the AKSI application for elementary schools and assisting school administration management as an effort to improve the quality and quality of the school so that it can make a progressive school for the future. However, before students are sent directly to assignments, students are given briefing in the form of providing material that will later be useful and can help students when they go directly to the assignment location

    Key Determinants of Elementary School Education Policy Implementation in Border Region

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    The momentum of decentralization that occurred in 1998 gave hope for the improvement of the quality of education services, especially in border areas. However, although several of policy instruments have been established, some empirical studies precisely showed that hope still difficult to realize. This research aims to analyzing how key determinants of elementary school education policy implementation in border areas are operationalized, with Sekayam and Entikong Districts, Sanggau Regency, West Borneo Province as a specific locus. Qualitative approach with descriptive methods used in this research. Data collection techniques used are in-depth interviews, FGD, direct observation, and documentation, meanwhile data analysis techniques used Miles, Huberman, and Saldana models. This research finds that key determinants of elementary school education policy implementation in border areas which consists of the dimensions: design of the policy, stakeholders, context, the implementation strategy is not fully optimal. This research recommends several things such as:  the government needs to increase the accessibility of better education, strengthen collaboration between the central government and local governments, strengthen planning and budgeting, and needed holistic evaluation of the application of E-Takola so that the aid mechanism provided to elementary schools in all border areas can be more effective.

    UPAYA MEMBANGUN LITERASI DIGITAL PADA MASYARAKAT DI ERA KEBEBASAN INFORMASI

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    Keberadaan media digital yang bisa dimanfaat untuk media komunikasi membantu berbagai usaha untuk menyebarluaskan merk ataupun produk yang mereka tawarkan. Begitu juga dengan pengaruh media baru untuk komunikasi yang memberikan pengaruh terhadap gaya hidup masyarakat. Jika dibandingkan dengan media konvensional seperti surat kabar, radio dan TV, keberadaan media digital mampu memudahkan masyarakat untuk memperoleh informasi terbaru dan terkini dalam waktu yang singkat bahkah dalam hitungan menit. Di era kebebasan informasi saat ini, diyakini oleh masyarkat bahwa semua orang bebas untuk menyampaikan informasi apapun, bahkan termasuk informasi yang bisa merugikan orang lain. Meskipun demikian tidak sedikit dari masyarakat Indonesia yang seutuhnya siap untuk menggunakan media digital dengan baik, yang dibukti dari banyaknya berita hoaks ataupun konten-konten negative yang tersebar di media social dan aplikasi messenger. Kondisi tersebut juga sering kali terjadi di lingkungan warga RW 11 Kelurahan Karang Asem Barat Citeureup, khususnya di RT 04 dan RT 02 yang mana penulis menyaksikan sendiri bahwa masih banyak masyarakat yang secara sadar menyebarkan berita ataupun konten-konten yang sifatnya negative salah satunya yang pesan yang bernada SARA.Oleh karena itu penulis dan tim merasa perlu untuk bekerja sama dengan Ketua RT 02 dan RT 04 selaku mitra dalam kegiatan pengabdian kepada masyarkat ini untuk memberikan sosialisasi untuk meningkatkan literasi digital masyarakat di era kebebasan informasi ini. Sosialisasi yang diberikan melalui pertemuan yang akan dihadiri oleh oleh warga dan juga menghadirkan narasumber yang berkompeten terkait komunikasi digital, hoaks dan regulasi yang sudah diterapkan oleh pemerintah

    Inequality of Public Transportation Policy in the Disruptive Era Between Online and Conventional Transportation

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    Indonesia is one of the countries with a large market for online transportation. This paper describes a meta-analysis on policy inequality regarding public transportation. Meta-analysis and Computer Assisted Qualitative Data Software (CAQDAS) were utilized to evaluate the inequality of public transportation policy for conventional transportation. Scopus search engine was also used to identify broad literature on a particular policy regulation in Indonesia between 2010 and 2021. Then, this study employed online news related to the conflict between conventional and online transportation. The result disclosed a policy inequality between online and conventional transportation based on the social movement on online media. Thus, the government has to implement a strict policy applicable to transportation. The words ‚Äúprotest‚ÄĚ, ‚Äúregulation,‚ÄĚ and ‚Äúpolice‚ÄĚ were also seen clearly on the issue. In addition, the protesters, comprised of drivers from Uber, Grabcar, and Go-Car, said that Transportation Ministry Regulation No 32/2016 would disadvantage them because it is too difficult to comply with the requirements. Hence, the government can decide on self-regulation to design a policy for online transportation. In this case, state law is still necessary when monopolistic attempts are made, unfair competition exists, public safety as consumers is maintained, and taxes are collected

    Collaborative Governance in Basic Education Services in Indonesia-Malaysia Border Area

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    This study examines the implementation of collaborative governance in essential education services in Indonesia-Malaysia's border area, in Entikong-Sekayam District, Sanggau Regency, West Kalimantan Province. It used a descriptive technique with a qualitative approach, with data collected through observation, interviews, and documentation. The data was analyzed with qualitative techniques and tested for validity by triangulation. According to the results, collaborative governance had not yet achieved desired results. This was based on several indicators, including starting conditions, facilitative leadership, institutional design, and collaborative processes. Importantly, the collaborative process involved several parties, including the government through the Ministry of Education and Culture, and the Ministry of Public Works and Housing, academics at the Faculty of Social and Political Sciences of Jakarta Muhammadiyah University, and elementary school figures (school committees, principals, staff and teachers). The results showed that the government’s role was not maximized, as indicated by uncertain policies and systems, overlapping authority, and inappropriate school infrastructure assistance targets. Academics actively facilitate various activities, including socialization, mentoring, workshops, and training, significantly improving education quality. Schools also operate an intense performance in mobilizing teachers to remain active amid the limitations of existing facilities and increasing their competence. Moreover, school committees also contribute ideas, energy, and materials in development, especially physical facilities. The weakness of the collaboration process in essential education services is the absence of private sector involvement
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