15 research outputs found
Exploring the Factors, Affordances and Constraints Outlining the Implementation of Artificial Intelligence in Public Sector Organizations
How to Cover Citizens’ Need in Making Mandatory the e-Government Channel: Evidences from Italian Local Government
AI as an organizational agent to nurture: effectively introducing chatbots in public entities
How to Cover Citizens’ Need in Making a Mandatory e-Government Channel Migration: Evidences from Italian Local Government
Assessing the effect of organisational factors and ICT expenditures on e-maturity: empirical results in Italian municipalities
Exploring e-maturity in Italian local governments: empirical results from a three-step latent class analysis
The influence of Automated Decision-Making systems in the context of street-level bureaucrats' practices
In an era of digital governance, the use of automation for individual and
cooperative work is increasing in public administrations (Tangi et al., 2022).
Despite the promises of efficiency and cost reduction, automation could bring
new challenges to the governance schemes. Regional, national, and local
governments are taking measures to regulate and measure the impact of automated
decision-making systems (ADMS). This research focuses on the use and adoption
of ADMS in European public administrations to understand how these systems have
been transforming the roles, tasks, and duties of street-level bureaucrats. We
conducted a qualitative study in which we interviewed street-level bureaucrats
from three administrations who had used an ADMS for several years, which was
embedded in their daily work routines. The outcome of our research is an
analysis of five dimensions of how collaborative work, the organizational
settings, the capacities of bureaucrats and the implementation of the ADMS
enable or limit the capacities for offering better services towards the
citizens