The Determinants Of Islamic Retail Banking Adoption In Malaysia

This study aims to examine the factors affecting the adoption of Islamic retail banking (IRB) products and services among the banking customers of Malaysia. The market share of Islamic retail banking remains low despite being in operation for the past 28 years. Therefore, an empirical analysis was conducted to study the usage of Islamic retail banking products and services between the urban and rural banking customers of Malaysia. Comparisons were also made on the usage of Islamic deposits and financing schemes between the Muslim and non-Muslim customers. The findings of the study revealed, relative advantage, promotional efforts, complexity, compatibility and awareness on attributes of Islamic retail banking as the significant determinants of the usage of Islamic retail banking products and services. Thus, the findings of this study serves as a valuable guideline to the banking sector and policy makers to devise appropriate marketing strategies to promote Islamic retail banking products and services aggressively among the banking customers of Malaysia

Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia

A study on consumer adoption of Islamic retail banking services in Malaysia

The banking industry, over several decades, has been instrumental in facilitating the economic growth of Malaysia. Islamic banking was launched in Malaysia in 1983. The 20 percent market share achieved in Islamic assets, deposits, and financing, over a period of 28 years reflects relatively a slow growth in comparison with conventional banking. As the Malaysian government aspires to have a resilient and dynamic Islamic banking and financial system in place, empirical studies are essential to provide deep understanding of Malaysian banking customers’ adoption behavior towards Islamic banking (FSMP, 2001). The main aim of this study was to examine, the nature of customer adoption of Islamic retail banking products and services, particularly Islamic deposit and financing schemes, by determining the crucial factors that affect the adoption of Islamic Retail Banking (IRB) in Malaysia. In addition, this study has included the moderating effect of religion and region. Unlike previous Islamic banking studies, which were restricted in scope and representation, due to limited sample size, and were focused only on few locations in urban regions of Malaysia, this study therefore, extends existing literature by expanding the scope of the study to rural regions. A comparative analysis between urban and rural banking customers was conducted to gain deeper insights into customers’ awareness and perceptions on, and preferences for IRB products and services. Customer adoption in this study is investigated within the context of current usage of IRB and intention to use IRB

Customer awareness and current usage of Islamic retail banking products and services in Malaysia

This study aims to examine the customer awareness and the usage of Islamic retail banking products and services among the urban and rural banking customers of Malaysia. The market share of Islamic retail banking remains low despite being in operation for the fast 28 years. Therefore, a comparative analysis on consumer awareness and the current usage of Islamic retail banking between urban and rural banking customers was conducted to gain more compelling insight about Malaysian banking customers’ awareness on Islamic retail banking products and services. Results revealed that there is a significant difference between the urban and rural customers in terms of awareness and usage of Islamic retail banking. Thus, the findings of this study would be a valuable guideline to the banking sector to devise appropriate promotional strategies to popularize Islamic retail banking products and services among the banking customers of Malaysia

Islamic retail banking adoption: A conceptual framework

The emergence of Islamic financial system has created a new dimension to the current economic models and financial developments. However, a feature of the banking industry across the globe today is that it is increasingly becoming turbulent and competitive. Indications are that as competition intensifies religious factor alone will not be able to substantiate the growth of Islamic retail banking. Specifically in Malaysia where Islamic banking has to compete with the dominant and long established conventional-banking system and the international players. Moreover, the market share of Islamic deposits and financing schemes still remains low despite being in operation for twenty-eight years now, in comparison to the conventional deposits and financing. This paper therefore proposes a conceptual design to examine factors affecting the adoption of Islamic retail banking services in Malaysia. Rogers' innovation diffusion theory (2003), underpins the theoretical framework of this study. The findings of this study would provide compelling insights about Islamic retail banking usage in Malaysia, which will be useful to the financial institutions and policy makers to device appropriate marketing strategies

Factors influencing customer satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the e-commerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided

Factors influencing non-green consumers’ purchase intention: A partial least squares structural equation modelling (PLS-SEM) approach

The shift of consumers buying preference toward green beauty products can alleviate environmental degradation to a certain extent. This study investigated the factors that could affect non-green consumers purchase intention of green beauty products. Through the lens of non-green consumers of green beauty products, the norm activation theory was employed as the underpinning theory in this paper. A quantitative method, based on the partial least squares structural equation modelling, was used to verify the proposed hypotheses. The findings displayed that norm activation theory activators, such as ascription of responsibility, efficacy, social norm and environmental corporate social responsibility (ECSR) initiatives showed a significant impact on personal norm, while awareness of consequences had no influence on personal norm as an activator. Corresponding results disclosed that awareness of consequences, efficacy, social norm, ECSR initiatives, and personal norm exhibited a significant impact on the purchase intention of green beauty products. The study further assessed the effectiveness of personal norm as a mediator variable and found that personal norm mediated four out of five activators of nongreen consumers’ purchase intention of green beauty products. According to the research, a further inclusive analysis can be conducted in the future to evaluate the purchase intention of green beauty products among non-green consumers and existing consumers on the foundation of norm activation theor

Factors influencing non-green consumers' purchase intention: A partial least squares structural equation modelling (PLS-SEM) approach

The shift of consumers buying preference toward green beauty products can alleviate environmental degradation to a certain extent. This study investigated the factors that could affect non-green consumers purchase intention of green beauty products. Through the lens of non-green consumers of green beauty products, the norm activation theory was employed as the underpinning theory in this paper. A quantitative method, based on the partial least squares structural equation modelling, was used to verify the proposed hypotheses. The findings displayed that norm activation theory activators, such as ascription of responsibility, efficacy, social norm and environmental corporate social responsibility (ECSR) initiatives showed a significant impact on personal norm, while awareness of consequences had no influence on personal norm as an activator. Corresponding results disclosed that awareness of consequences, efficacy, social norm, ECSR initiatives, and personal norm exhibited a significant impact on the purchase intention of green beauty products. The study further assessed the effectiveness of personal norm as a mediator variable and found that personal norm mediated four out of five activators of non-green consumers’ purchase intention of green beauty products. According to the research, a further inclusive analysis can be conducted in the future to evaluate the purchase intention of green beauty products among non-green consumers and existing consumers on the foundation of norm activation theory

Sustainability of Women’s Employment Rate for Malaysian Economic Development

This research paper develops a model for the sustainability of women’s employment rate in Malaysia’s economic development. This study examined annual data from 1982 to 2018, with 37 observations. A new econometric method was adopted to determine both short-run and long-run relationships among the variables using the Johansen Cointegration rank test, Vector Error Correction Method (VECM) with error correction model of cointegration equation. The VECM results revealed significant and positive short-term relationships between foreign direct investment, gross domestic product (GDP), and the negative short-term relationship of the lagged period of women’s employment rate to women employment rate (WER). The variables, GDP, education level, and women’s marital status are cointegrated and have a long-term relationship between WER in the cointegration equation. The Johansen Cointegration rank test also showed the existence of cointegration equations, and a long-term relationship between the variables. Eventually, the residual diagnosis, significant error term, and the performance of the model evaluation were found as satisfactory and valid. In short, this research paves the way for policymakers to construct a better policy for the future of women’s employment sustainability