An Analysis of Indonesian Gen-Z in Using E-wallet and Its Impact on Impulsive Buying

E-commerce has grown significantly in recent years, due to technological developments and a shifting consumer landscape. Along with this expansion, the introduction of digital methods of payment, such as e-wallets, has transformed the way online purchases are handled. E-wallets have given customers convenience, security, and more financial flexibility, resulting in an adjustment in consumer purchasing behavior within the e-commerce ecosystem. This study investigates the impact of an e-wallet (ShopeePay) adoption on impulse buying behavior in e-commerce (Shopee), specifically on Gen-Z users. This paper also examines if customers' satisfaction with utilizing e-wallets substantially impacts their impulsive purchasing behavior. PLS-SEM was performed using 280 valid responses from active ShopeePay Gen-Z consumers gathered via an online survey. The results revealed that perceived interactivity and subjective norm positively affected satisfaction with using an e-wallet, yet perceived risk had no significant effect on satisfaction with an e-wallet. Moreover, perceived interactivity, perceived risk, and subjective norms are found to significantly influence impulse buying, with satisfaction as the mediating variable

Employee Engagement as a Mediator to Role Benefit and Innovative Behavior (Evidence from Balinese Five-Star Hotel Employees)

The impact of the coronavirus pandemic is being felt throughout the entire hospitality ecosystem in Bali, including premium hotels, which have been slowest to recover due to the lack of international tourists. Meanwhile, employee engagement has become one of the most prominent primacies for human resource managers and practitioners due to lockdown. This study investigates the link between employee engagement, role benefit, and innovative behavior of five-star hotel employees in Bali during the outbreak. Data were obtained through an online questionnaire in March 2022. This study examines a sample of 241 whose data was analyzed in structural equation modeling. The results indicate that role benefit directly affected both employee engagement and innovative behavior, while employee engagement had a direct positive effect on innovative behavior. Thus, role benefit positively affected innovative behavior directly and indirectly via employee engagement. These findings can add to the existing literature on how role benefit and employee engagement affect the innovative behavior of five-star hotel employees and provide practical recommendations for policymakers and industry leaders to promote those outcomes in Bali

Employee Engagement as a Mediator to Role Benefit and Innovative Behavior (Evidence from Balinese Five-Star Hotel Employees)

The impact of the coronavirus pandemic is being felt throughout the entire hospitality ecosystem in Bali, including premium hotels, which have been slowest to recover due to the lack of international tourists. Meanwhile, employee engagement has become one of the most prominent primacies for human resource managers and practitioners due to lockdown. This study investigates the link between employee engagement, role benefit, and innovative behavior of five-star hotel employees in Bali during the outbreak. Data were obtained through an online questionnaire in March 2022. This study examines a sample of 241 whose data was analyzed in structural equation modeling. The results indicate that role benefit directly affected both employee engagement and innovative behavior, while employee engagement had a direct positive effect on innovative behavior. Thus, role benefit positively affected innovative behavior directly and indirectly via employee engagement. These findings can add to the existing literature on how role benefit and employee engagement affect the innovative behavior of five-star hotel employees and provide practical recommendations for policymakers and industry leaders to promote those outcomes in Bali