9 research outputs found

    An empirical study of the overall satisfaction of hospitality students towards library services

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    Abstract: The purpose of this study is to identify the significant dimension of LibQUAL+ that has a greater influence on hospitality students’ satisfaction towards the quality of the overall service provided by a library. Authors of this study have used a modified (a shorter performance-only) LibQUAL+ tool to measure the perceived service quality of a library. The data for this study is collected from both graduate and post-graduate students from a single hospitality institute in Karnataka, India. The regression analysis is used to test the hypotheses. “Affect of Service” emerged as a significant dimension accounting for hospitality students’ satisfaction. The study gives practical insights to library managers about students’ perceptions of service quality for improved decision-making and helps them to reallocate human resources effectively by identifying the most important predictor of library service quality

    The Centrality of Religious Festival Experience and Satisfaction on The Subjective Well-Being of Visitors: Evidence from Udupi Paryaya Festival

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    Themed public celebrations, known as festivals, that explore and promote different aspects of local culture contribute significantly to the economic and social well-being of regions. They provide a distinctive image to the place and create a unique, shared, and memorable experience (ME) for visitors. In India, large-scale festivals represent a source of social interaction that generates positive socio-cultural, hedonic, and functional benefits, which are believed to increase happiness and, subsequently, subjective well-being. This paper explores the religious essence of the historic sacred religious site in Udupi, Krishna Matha. To do so, it examines visitors’ ME from attending a unique biennial religio-cultural festival known as Paryaya. The quantitative study investigates the impact of ME on subjective well-being (SWB) and the mediating role of satisfaction on this relationship. The study results show that ME has a significant influence on satisfaction and SWB. This study is one of the first in the indigenous tourism literature to test a framework that characterises the relationship between ME, satisfaction, and SWB of visitors in a religious festival setting. It provides a new perspective from which festival organisers and tourism policymakers at the local and state government levels can respond to visitors’ needs and plan for the sustainability of such mega-events. Locally, organisers and managers of Krishna Matha may focus on continuing their profile-raising outreach efforts on behalf of the location

    Self-efficacy as an antecedent to students’ behavioral intention to use the Internet for academic purposes: A structural equation modeling approach

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    This study is based on the technology acceptance model by integrating the internet self-efficacy (ISE) as an antecedent to determine students’ behavioral intention (BI) in adopting internet for their scholarly activities. To achieve this objective a structured questionnaire composed of 26 items that represented five constructs, namely, perceived usefulness (PU) perceived ease of using (PEOU), Attitude towards using internet (ATI) behavioral intention towards internet (BI), and Internet self-efficacy (ISE) were distributed among four-hundred and forty-eight students from technical; management and health science stream. The data is further analyzed using structural equation modeling. The findings of the study suggest that ISE has a significant influence on PEOU. Students with high self-efficacy find it easy to use the internet and thus develop a positive attitude towards the internet. Findings of this study stress on both online and offline internet literacy training program for the students to enhance their ISE for effective and efficient use of the internet in an e-Learning environmen

    LibQUAL+® based Importance-Performance Matrix Analysis for assessing library service quality: A case study of private engineering institute in India

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    The main purpose of this study was to measure the strengths and weaknesses of library services using Importance-Performance Matrix Analysis (IPMA). It also intends to identify the critical areas of the library within the three dimensions of LibQUAL+® based on student feedback. Data were collected from students at a private engineering institute in India, using a structured questionnaire to achieve these objectives. Respondents rated the importance and performance of library services on the three dimensions of LibQUAL+®: affect of service (AOS), information control (IC), and library as a place (LP) on a 7-point Likert scale. It is then analysed using IPMA to identify the strengths and weaknesses of the library services. The findings suggest that LP was the most essential and well-performing dimension in the library context. IC is the most important, but poorly performing dimension; therefore, strategies are recommended to ensure the effectiveness of the service. The findings of this study would help library administrators, and policymakers formulate appropriate fund allocation/reallocation based on user requirements. The integration of IPMA and LibQUAL+® in measuring library service quality is a significant contribution of this study to LibQUAL+® literatur

    LibQUAL+® based importance-performance matrix analysis for assessing library service quality: A case study

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    269-276The main purpose of this study was to measure the strengths and weaknesses of library services using Importance- Performance Matrix Analysis (IPMA). It also intends to identify the critical areas of the library within the three dimensions of LibQUAL+® based on student feedback. Data were collected from students at a private engineering institute in India, using a structured questionnaire to achieve these objectives. Respondents rated the importance and performance of library services on the three dimensions of LibQUAL+®: affect of service (AOS), information control (IC), and library as a place (LP) on a 7-point Likert scale. Analysis was carried out using IPMA to identify the strengths and weaknesses of the library services. The findings suggest that LP was the most essential and well-performing dimension in the library context. IC is the most important, but poorly performing dimension. Therefore, strategies are recommended to ensure the effectiveness of the service. The findings of this study would help library administrators, and policymakers formulate appropriate fund allocation/reallocation based on user requirements. The integration of IPMA and LibQUAL+® in measuring library service quality is a significant contribution of this study to LibQUAL+® literature

    Visitors’ Place Attachment and Destination Loyalty: Examining the Roles of Emotional Solidarity and Perceived Safety

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    Hosting ethnically and culturally rich religious festivals provides visitors a glimpse into how a sense of togetherness and faith are not only established but strengthened through shared beliefs and ritualistic behavior. This research examines visitors’ destination loyalty through their emotional bonding with place, the emotional solidarity they experience with residents, and their perceived level of safety. Based on data collected from 813 visitors during the Attur Church Feast in Karkala, India, the results indicated that place attachment directly influences loyalty and two dimensions of emotional solidarity and, in turn, emotional solidarity has a positive effect on loyalty. Additionally, it was found that emotional solidarity partially mediates the effect of place attachment on destination loyalty. Finally, employing a moderated mediation analysis, visitor level of perceived safety at the festival partially moderated the indirect effect of place attachment on destination loyalty through emotional solidarity
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