Data collection log-sheet methods

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Data collection log-sheet methods

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Communication skills training: management manipulation or personal development?

In a recent edition of Human Relations, Elmes and Costello (1992) reported the results of their observations of a communication skills training (CST) workshop. Their paper examined this approach to training from a dramaturgical perspective and argued that CST could be considered as an inherently manipulative means of strengthening management control within organizations. Given that there has been an explosive growth of interest in CST as a means of furthering personal development, in a variety of professional contexts, the present paper addresses the concerns raised by Elmes and Costello, by examining some of the central issues associated with this approach to training. Research evidence is reviewed which suggests that CST is an effective training medium which can be a positive force for strengthening relationships within the work environment. CST as a means of furthering behavioral change is examine in the light of the Elmes and Costello critique. Finally, the implications of these issues for the management of relationships at work are considered

Handbook of communication audits for organisations

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Managers communicating: an investigation of core situations and difficulties within educational organizations

Reports on investigation to ascertain from education managers their perceptions of the range of situations and difficulties they found most important in their work. Education managers were surveyed, using an expert systems approach, to identify those situations they face which generate most communication problems, the types of people involved in these interactions and the skills which would be of the most benefit in the effective management of communication relationships. Considers the implications for organizational research and management training

Handbook of communication audits for organisations

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Auditing communication to maximise performance

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Communication and organisational success

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Auditing the communications revolution

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Key issues in organizational communication

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