Anteseden dari Kesetiaan Merek

Purpose of this research is to analyze the effects of service quality, price, purchase decision,perceived quality, design, and store environment on brand loyalty at Beauty Salon in JakartaTheoretical model that used in this study is the hypothetical testing method, that means toexamine is there the direct effect of service quality, price, purchase decision, perceived quality,design, and store environment on brand loyalty at Beauty Salon in Jakarta using the MultipleRegressions and ANOVA One Way Method.Result of this study states that: (1) There is the positive influence of service quality on brandloyalty; (2) There is the positive influence of price on brand loyalty;(3) There is the positive influence of purchase decision on brand loyalty; (4) There is the positiveinfluence of perceived quality on brand loyalty; (5)There is the positive influence of design onbrand loyalty; (6) There is the positive influence of salon environment on brand loyalty; and(7)There is difference of brand loyalty between mall beauty salon, housing beauty salon, andsettlement beauty salon.Managerial implications of this study is that management must consider many factors that caninfluence service quality, price, purchase decision, perceived quality, design, and salon storeenvironment on brand loyalty at beauty salon in Jakarta in efforts to build and enhance thebrand loyalty

Implikasi Humor dan Peran Layanan Karyawan Garis Depan terhadap Kepuasan Pelanggan

This study aims to examine the implications of humor and the role of front-line employee services to customer satisfaction. The effect of front-line service employees calculates the factor of service encounters. The service encounter factor becomes one of the decisive factors in the service industry, especially the banking industry, especially in the era of digitization as the interaction between employees and customers is still needed. The research design used is hypothesis testing between humour, front-line service employees, to customer satisfaction by service encounter. The sample of this research is supported by 150 workers consisting of teller, customer service, and head teller/customer service department who participate as the respondent in this research. This research uses SEM analysis. The result of this research supports the hypothesis that humor positively effects frontline service employees and front -line service employees affect the service encounter. This research fails to prove that service encounter has a significantly direct effect on customer satisfaction. Therefore, the implication of service encounter is still a crucial point for the banking industry in achieving customer satisfaction

Perbedaan Efek Tingkat Perlakuan Istimewa Yang Berhubungan Dengan Pendapatan: Sebuah Studi Empiris Pada Pelanggan Toko Serba Ada

This study intends to empirically explore how the practices of loyalty programs conducted by the store management (department store) which benefit for customers so as to provide results that benefit both parties as a relational outcome consisting of relationship commitment, Increased purchases, share of customer, word of mouth and customer feedback, which is completed by respondents profile as control variables such as age, education and income levels. With sample 66 respondents to test the hypothesis using MANOVA. Differential test results showed that there are differences in relationship commitment, increased purchases, share of customer, word of mouth, and customer feedback with a high level of preferential treatment, medium and low on the customer department store. Similarly, the age, income and education at the department store customers there are differences there are differences in relationship commitment, Increased purchases, share of customer, word of mouth, and customer feedback. The results of testing the fifth hypothesis states that preferential treatment will give a high positive influence on relationship commitment, Increased purchases, share of customer, word of mouth, and customer feedback. The test result of five hypothesis states that high preferential treatment will give positive influence to the relationship commitment, increased purchases, and share of customer, word of mouth, and customer feedback. On relationship commitment is not significant covariates of age, but the share of customer revenue and customer feedback and education are not significant, whereas age has the effect of preferential treatment exhibited significantly coupled with the age factor share of the customer to customer. Similarly, the positive word of mouth, only the opinion of significant covariates as control variables of preferential treatment. These three covariates age, income and education only significant simultaneously at Increased purchase only

Pengaruh Karakteristik Konsumen, Green Product, dan Citra Merek terhadap Minat Beli Konsumen

Industri fashion berkontribusi negatif pada lingkungan melalui limbah produksi. Dengan fokus pada produk ramah lingkungan, citra merek yang positif, menarik minat konsumen, serta menunjukkan kepedulian pada lingkungan. Tujuan penelitian adalah mengeksplorasi dampak karakteristik konsumen, green product, dan citra merek terhadap minat beli. Melalui metode purposive sampling menggunakan SPSS 23, penelitian melibatkan 106 responden dari masyarakat. Temuan penelitian menunjukkan karakteristik konsumen tidak berpengaruh signifikan terhadap minat beli (p > 0,05). Sebaliknya, green product dan citra merek memiliki dampak positif yang signifikan terhadap minat beli (p < 0,05). Kesimpulan dari penelitian menyoroti bahwa karakteristik konsumen tidak memengaruhi penggunaan situs/aplikasi pembelian karena harga yang lebih terjangkau. Konsumen merasa berkontribusi pada lingkungan dengan memilih produk ramah lingkungan, citra merek yang baik memengaruhi kepercayaan dalam pembelian, dan kualitas layanan yang baik membangun kepercayaan yang memengaruhi keputusan konsumen. Hal ini menekankan pentingnya produk ramah lingkungan dan citra merek positif dalam menjaga lingkungan dan memengaruhi perilaku konsumen

Keterkaitan Perception of Internal Environmental Uncertainty Terhadap Intention to Continue

This research is observing about the Perception of internal environthental uncertainty to Service Performance, and then Service performance to Satisfaction, and then Satisfaction to Intention to Continue. Data was gathered by spreading the questionnaire to 130 respondents who manager from service industry to using provider mobile phone. The sampling technique was using a purposive sampling. The analysis tool used was Structural Equation Modeling using Amos version 16 software. The hypothesis testing result shows that Perception of internal environmental uncertainty has a negative effect to Service Performance, and Service performance has a positive effect to Satisfaction, later Satisfaction has a positive effect to Intentions to Continue. It is hoped for the next research to explore another services industry beside and also adds another variable which also has an effect to the variables observed by this research