Pursuing the Peak of Excellence: Wiki as a Knowledge Base

The pursuit of excellent communication is a path not easily navigated. Challenges arise at every turn, and the greatest obstacle of all is ensuring availability and accuracy of information. Help Desk representatives are the first point of contact for customers placing technology requests and they must have a broad range of knowledge about services provided by the department. A large amount of time is spent in training staff members to achieve the desired level of expertise. At Valparaiso University these staff members are students, adding to the complexity of information sharing as these staff members are only employed for a few years before graduating and entering “the real world.” Having a knowledge base is one way to reduce the amount of time needed to train staff members, as information is easily accessible. The Valparaiso University IT Help Desk has been on an ongoing journey to find a knowledge base and after investigating different solutions we have settled on a wiki. At SIGUCCS’07 we described the process of selecting our solution and our anticipated use of the wiki. By October 2008 we will have had over one year of using the wiki, including populating data, keeping it up-to-date, and training staff on its use. Come and look at the journey we have traveled thus far and explore with us the growing potential of this tool as the map of the terrain grows larger with each passing week

Google Apps for Education: Valparaiso University\u27s Migration Experience

Many campuses are investigating cloud-based or hosted email solutions. This paper will cover Valparaiso University’s decision to move to the Google Apps for Education platform and our campus migration strategy. Google Apps offers significant savings in both cost of service and cost of support / maintenance while simultaneously offering functionality improvements to the campus experience over our previous system. Valparaiso University was using the GroupWise email and calendaring system and began the process of migrating all of campus to the Google Apps for Education platform in early 2011. Our process began with a student led evaluation team to select the new platform and started rolling out to new students beginning summer of 2011 with migration of existing students conducted from July 2011 through October 2011. Faculty / Staff migration began in December 2011 and were rolled out on a department by department basis throughout the spring 2012 Semester. Heavy promotion and utilization of multiple “Meet Google Apps” presentations greatly enhanced communication about the process and reduced migration anxiety. Apps were limited during migration process to those that reproduced existing system functionality to avoid over-taxing IT support resources. Valparaiso University’s migration process has been refined several times and overall feedback from students, faculty, and staff has been very positive throughout the process

Reduce Response Time: Get Hooked on a Wiki

Managing the flow of information both within the IT department and to our customers is one of our greatest challenges in the Office of Technology Information at Valparaiso University. To be successful, IT staff first need to acquire the right information from colleagues to provide excellent service. Then, the staff must determine the most effective way to communicate that information to internal and external customers to encourage the flow of information. To advance the IT department’s goals, how best can we utilize “information” and “communication” vehicles to exchange information, improve workflow, and ultimately communicate essential information to our internal and external customers? We’ve asked ourselves this question and have resolved that “information” and “communication” need to work cooperatively! How better than with a wiki? Recent changes in departmental structure gave us the opportunity to examine our communication vehicles—specifically the software tools we use to facilitate the flow of information. Our previous knowledge base, First Level Support, a module of the HEAT support software produced by FrontRange Solutions, once met our needs as an internal knowledge base solution. We realized we had outgrown FLS and needed a more robust alternative. Our student employees asked for a newer, more interactive method of sharing information. With the assistance of our UNIX systems administrator, we investigated various options and decided to implement the MediaWikiTM system. As we had anticipated, use of this wiki system reduced the response time a customer must wait for an answer to their inquiry. What we didn’t realize was that utilization of the wiki would meet many more needs than we had anticipated. It has also helped us meet other departmental needs, such as increased collaboration, an online knowledge base, and a training tool for staff. Come see how a sprinkle of pixie dust improved communication through adoption of the wiki, and brought information to the forefront of our operations

PRICE DISCOVERY FOR STOCKER CATTLE FUTURES AND OPTIONS

Low trading volume in the CME stocker cattle contracts has made hedgers and speculators reluctant to use the contracts. Traders need decision tools to discover prices or to evaluate quoted prices that may not contain all the information in the market. The number of head of stocker weight cattle sold on the spot market has increased in recent years while the practice of cross-hedging stocker weight cattle against the feeder cattle contract remains risky. A model explains the spread between feeder cattle and stocker cattle futures prices as a function of feed prices, live cattle prices, and seasonal factors. The volatility of spot stocker cattle prices is comparable to spot feeder cattle prices, supporting the idea of using feeder cattle implied volatility measures as estimates of stocker cattle futures implied volatility in option pricing models. The model and relations proposed should be useful for traders evaluating observed prices or placing limit orders for stocker futures and options.stocker cattle, cross-hedging, volatility, limit order, thin markets, Marketing,

Dimensions of Inequality in Canada

In this paper, we document some features of the distribution of income, consumption and wealth in Canada using survey data from many different sources. We find that wage and income inequality has increased substantially over the last 30 years, but that much of this rise was offset by the tax and transfer system. As a result, the rise in consumption inequality has been relatively mild. We also document that wealth inequality has remained fairly stable since 1999. A comparison of our results - obtained using confidential data - suggests that while some aspects of inequality are well captured by publicly available data, others paint a drastically different picture.Income Inequality, Consumption Inequality, Wealth Inequality

Physicians’ Experiences and Opinions Regarding Strategies to Improve Care for Minority Patients

Objective: To assess the views and experiences of a select group of physicians interested in minority health issues regarding promising strategies to improve minority care. Methods: Physicians were asked to respond to a 17-item survey assessing the level of agreement, frequency of implementation of and interest in learning more about 7 promising strategies for alleviating disparities. Results: Most physicians (75-95%) agreed that the 7 proposed strategies could be useful to improve the quality of care provided to minority patients, but only 40-66% of physicians had implemented the strategies sometimes or often in their practices. Between 22 and 29% of physicians were interested in learning more about 6 of the 7 strategies, preferably by CME, seminars and newsletters. Conclusion: Physicians concerned with minority health issues agree that commonly suggested strategies for eliminating racial and ethnic disparities in health care could be useful, but have difficulty implementing such approaches

Driving forces in free visual search : An ethology

Peer reviewedPostprin

Fed Cattle Forward Contract Volume and Basis Relationship

The poster covers analysis and models of forward contracting during the contracting period. A conceptual model is presented to explain how contracting patterns relate to industry factors and negotiation power of buyers and sellers. Time series techniques are used to model basis, weekly volume, and total volume. Forecasting models are also presented.cattle, forward contract, basis, negotiation, placements, Agribusiness, Demand and Price Analysis, Livestock Production/Industries,