The Fraud Diamond of Public Service in Indonesia

Fraud Diamond is a fraud model that can lead to acts of corruption. Corruption is a dynamic crime that has occurred at almost all levels of government, both central and regional. This condition becomes a serious problem in the public service process. Various causes of corruption problems in the public service process are related to the Fraud Diamond. This study uses the literature review method to analyze the Fraud Diamond Model in cases of public service’s corruption so that it can find the potential for corruption and make appropriate recommendations. The results show that public service corruption is influenced by Fraud Diamond (rationalization, pressure, opportunity, and capability) which can be grouped into four dimensions. Rationalization because of low bureaucratic integrity. Pressure such as collusion and convoluted bureaucratic practices. Opportunities such as power failure in supervisory agencies, while capabilities like authority, power, and total assets. The recommendations are to increase transparency and accountability and improve the monitoring system. In addition, it is also necessary to implement a comprehensive bureaucratic reform. Keywords: fraud diamond, corruption, public service, bureaucrati

Collaboration Model in the Development of Halal Tourism in Indonesia: Case Study in Batam City, Riau Islands Province

Halal tourism as a new phenomenon in the tourism industry continues to grow along with the increasing number of Muslim tourists throughout the world, in developing halal tourism in Indonesia (case study in Batam City). The research method was carried out using a qualitative descriptive approach, with the technique of determining informants purposively, with the Head of the Department of Tourism and Culture as the Key Informant. The findings show that the collaborative model for developing halal tourism in the city of Batam is PENTAHELIX, where there are five helixes/elements involved, namely government, private sector, community, academics, and mass media. With the collaboration between actors/helix still not being optimal, it creates obstacles in efforts to promote halal tourism. Apart from that it was also found that there is still low human resource competency, there are no regulations governing it, and the lack of business actors managing halal logos. Therefore, the recommendations given are to increase cooperation between actors, increase socialization about halal logos, and increase HR competency. The government’s role in this matter is an important key to promoting and developing halal tourism in the city of Batam, considering that Batam city is one of the cities in the Riau Islands province which is one of the provinces that has become a leading halal tourism destination in Indonesia. Keywords: model, collaboration, development, halal touris

Management of Distribution Programs "Non Cash Food Aid" in Rembang District

In the context of poverty reduction, the Government mandates the distribution of Non-Cash Food Assistance. Non-Cash Food Aid, hereinafter abbreviated as BPNT, is a policy of the Central Government in the form of food social assistance in the form of non-cash given to Beneficiary Families (KPM) every month through electronic accounts and is only used to buy food in E-warong in collaboration with banks. In BPNT distribution management in Rembang Regency, the planning aspect begins with the data collection and validation of population data, with the aim of channeling BPNT on target. Organizing is done in coordination between the Ministry of Social Affairs, Social Services, Women's Empowerment and Family Planning District. Rembang, BNI, and e-warong agents in each district. The implementation was carried out in stages, by distributing non-cash assistance of Rp 110,000.00 per family. Supervision is carried out in coordination with BNI, because the distribution system uses electronic money. The obstacle faced is that there are still residents who are eligible for assistance, but have not been distributed by BPNT. So in the future there needs to be up to date data validation. In the future, the distribution will be more on target

Supporting Factors in The Development of Muslim Friendly Tourism in Palembang City

Tourism is a very strategic sector in implementing the sustainable development goals. In addition, tourism is also the main contributor to foreign exchange income in developing countries. Tourism in the international scope has experienced various development trends, one of which is halal tourism which is known as Muslim-friendly tourism. Muslim-friendly tourism is a stage of tourism by providing basic necessities needed by a Muslim tourist in accordance with applicable Islamic law. In Indonesia, Muslim-friendly tourism has begun to develop, one of which is in the city of Palembang which is a leading tourist destination in South Sumatra Province which can be used as an opportunity to develop Muslim-friendly tourism.  This research focuses on the development of Muslim-friendly tourism in Palembang City.  In order to approach this problem, a reference to the theory of supporting factors in tourism development is used. The data were collected through interviews, documentation, FGDs and analyzed qualitatively.  This study concluded that the factors that influence the development of Muslim tourism in Palembang City are the values underlying cooperation between actors, the patterns and communication media used to communicate between actors, the level of trust of actors in cooperation, the implementation of cooperation policies between actors, and other factors

Faktor – Faktor yang Mempengaruhi Kualitas Pelayanan Publik di Kantor Pertanahan Kota Semarang

This study aims to determine the effect of organizational structure, employee capabilities and service facilities on service quality at the Land Office of Semarang City. The main data used is a questionnaire consisting of 27 question items, distributed to people who register and receive land services from Kantor Pertanahan Kota Semarang, either direct applicants or authorized recipients of 377 respondents. The data obtained were analyzed by multiple linear regression using the SPSSv16 software application. The results show that the quality of service at the Kantor Pertanahan Kota Semarang is currently in the good category (average 3.14), even so, there are still several things that need to be addressed related to guaranteeing the timeliness of service management and the accuracy of service costs. There is a significant influence between organizational structure factors, employee capabilities and service facilities on the quality of service both simultaneously at 63.1% and partially at 29.9%, 35.2% and 8.3% respectively. The most dominant factor in determining service quality in this study is the employee ability factor of 35.2%, followed by the organizational structure factor of 19.9% and the service facility factor of 8.3%

KUALITAS PELAYANAN PENDIDIKAN ANAK BINAAN DI LEMBAGA PEMBINAAN KHUSUS ANAK (LPKA) KLAS 1 KUTOARJO KABUPATEN PURWOREJO

Analysis of the quality of educational services is very important for progress of educational organization to more improved service. This research aimed to analyse the quality of education equality program paket C in the LPKA Clas 1 Kutoarjo, and for look resistor and support factors in realizing quality educational service of equality program paket C in the LPKA Clas 1 Kutoarjo To obtain an answer from its intended destination, the research approach used is qualitative by using five dimensions of service quality that is tangible, reliability, responsiveness, assurance and empathy, and five factors inhibiting and supporting the quality of service that is a factor of awareness of employees, agencies/organizations, capacity/skills officer, employee interaction, climate and labor relations.The results showed that the quality of education services in equality Packet program c in LPKA Class 1 Kutoarjo is good enough, an outline of some of the dimensions of service quality are met such as educational facilities are available, atmosphere learning cozy, a place of education accessible, employee attitudes is set in the guidelines the treatment of children in LPKA educational requirements and procedures that apply to the conditions, a good employer responses concerned with students, conduct service management system a good education, education fair and non discriminate. Although there are some things that still has shortcomings such as the number of teaching staff, teacher attendance rates and other supporting facilities. Furthermore, to assurance a time education is still not good, the certainty of a teacher who can not be present on schedule, inhibits the teaching and learning activities. So the problem assurance a time education is still needing repair so that can give quality education service. As for resistor factor od service quality Education LPKA That provision factor Time from Organization And Officers ability factor, Few Obstacles from employe Interaction factor whit Children's. While Namely supports factor Awareness factors apparatus, employee interaction, and climate factorsworking relationship

Kualitas Pelayanan Surat Ijin Mengemudi (SIM) pada Masa Pandemi Covid-19 di Polrestabes Semarang

During the Covid 19 pandemic, driver’s license or SIM services at the Semarang Polrestabes Satpas Unit Office were limited, with the aim of avoiding crowds and interactions in order to prevent the spread of the Covid 19 virus. Service time for SIM test participants was limited, service officers were limited, as was the number of people taking SIM test participants. restrictions are made. This affects the quality of service to the people who take the SIM test participants. This study aims to investigate the quality of service for a driver's license (SIM) during the Covid-19 pandemic at the Semarang Police Station. The results showed that the quality of service provided by Polrestabes Semarang did not meet the expectations of the community because the calculated quality value (Q) had a result of less than (≤) 1. The obstacle faced was the need for priority on completeness in the context of health protocols that were still lacking both officers and the public. service users, lack of cleanliness of infrastructure and service officers who are still lacking. The solution when viewed from Quadrant A of the Cartesian diagram of the Servqual model, the attributes of community needs that are the main priority and must be improved are the condition of clean bathrooms, neat appearance of officers by implementing health protocols, officers paying more attention to users, especially during the pandemic to maintain distance and keep 50% capacity; the price of the appropriate SIM product, the ease of payment, the guarantee comes first if there is an error on the officer, the solution is given in experiencing public complaints about SIM services. And the solution that can be given is to complete the Covid-19 pandemic attribute equipment including symbols marking social distancing, providing handwashing and soap in several corners of the service room, as well as being disciplined in using masks by officers and also providing masks for people who come without wearing masks, completing the list of available services,  increasing the knowledge of officers regarding SIM services provided to answer all forms of community questions, and making it easier for all people to get services without discrimination

The Role of Actors in Tourism Development in Tanjungpinang City, Riau Islands Province

Tourism is one of the targets of the Sustainable Development Goals (SDGs). Indonesia has high tourism potential, as evidenced by the contribution of tourism to Gross Domestic Product. One area that is developing tourism is Tanjungpinang City. Tanjungpinang City is a city that has tourism characteristics by relying on Malay-Johorese culture. The number of tourist visits to Tanjungpinang City has always increased since 2017 but decreased by 89.2 percent due to the Covid-19 Pandemic. Efforts to continue to develop tourism can be done by involving various actors in tourism development. The actors involved are divided into five, namely policy creator, coordinator, implementer, facilitator, and accelerator. This study aims to determine the role of actors in tourism development in Tanjungpinang City by using a qualitative descriptive approach. The result of the research is that there are 45 actors involved. The actor is divided into five roles. Actors who act as policy creators, coordinators, and accelerators have performed their roles well. Some actors who have not played an optimal role are facilitator and implementer actors

Pengaruh Kepuasan Kerja Dan Komitmen Organisasional Terhadap Turnover Intention Pegawai BPK

Tujuan penelitian ini adalah untuk menganalisis pengaruh komitmen organisasional dan kepuasan kerja terhadap turnover intention. Responden penelitian ini sebanyak 331 pegawai BPK yang diambil dengan cara random sampling. Pengumpulan data dilakukan dengan membagikan kuesioner. Data dianalisis dengan metode regresi linear berganda. Hasil penelitian menunjukkan bahwa komitmen organisasional dan kepuasan kerja baik secara langsung maupun secara bersama berpengaruh negatif terhadap turnover intentio

Analysis of Service Quality of Indonesian Workers Placement and Protection Service Center Semarang in Placement of Indonesian Migrant Workers

The Indonesian Workers Placement and Protection Service Center Semarang is the Indonesian Workers Placement and Protection Service Center which houses Indonesian labor services in the Central Java Province. The problem of the rise of illegal migrant workers, the processing of documents which still requires a long time, the high placement of Indonesian workers in the informal sector and the still high complaints of Indonesian workers in the Semarang Indonesian Placement and Protection Workforce Service Center show that there are still many problems with migrant workers. This study aims to identify the service quality of the Semarang Indonesian Workers Placement and Protection Service Center provided to Indonesian workers. This type of research is qualitative research. Data collection techniques used through interviews, observation and documentation. Sources of data used through primary and secondary data. The results of this study are the responsiveness dimension of the Indonesian Workers Placement and Protection Service Center can realize the pre-departure process in an average of one month, the insurance dimension is still a problem related to service convenience, tangibles dimension has been effectively seen from the competency test facilities and the final debriefing, the empathy dimension needs a little improvement on the acceptance of service input, the reability dimension is quite good with the certainty of costs but an evaluation of HR related needs