A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT IN CONSUMER MARKETS: GRANDIOSITY/ REALITY?

Relationship marketing (RM) was conceived as an approach to industrial and service markets, and was considered inappropriate in other marketing contexts. Recently, however, the domain of RM has been extended to incorporate innovative applications in mass consumer markets. Much has changed in a few short years. Recent applications of RM in consumer markets have been facilitated by developments in direct and database marketing within an increasingly competitive and fragmented marketplace. This paper presents a critical review of the history of RM in consumer markets, and incorporates important conceptual, practical, empirical and popular contributions. A number of critical issues which remain unresolved are identified in the paper. These form the basis of ten research propositions which are crucial to justifying and advancing the domain extension into consumer markets.relationship marketing, consumer marketing, consumer behavior

Some Efficient Solutions to Yao's Millionaire Problem

We present three simple and efficient protocol constructions to solve Yao's Millionaire Problem when the parties involved are non-colluding and semi-honest. The first construction uses a partially homomorphic Encryption Scheme and is a 4-round scheme using 2 encryptions, 2 homomorphic circuit evaluations (subtraction and XOR) and a single decryption. The second construction uses an untrusted third party and achieves a communication overhead linear in input bit-size with the help of an order preserving function.Moreover, the second construction does not require an apriori input bound and can work on inputs of different bit-sizes. The third construction does not use a third party and, even though, it has a quadratic communication overhead, it is a fairly simple construction.Comment: 17 page

Characterizing Pedophile Conversations on the Internet using Online Grooming

Cyber-crime targeting children such as online pedophile activity are a major and a growing concern to society. A deep understanding of predatory chat conversations on the Internet has implications in designing effective solutions to automatically identify malicious conversations from regular conversations. We believe that a deeper understanding of the pedophile conversation can result in more sophisticated and robust surveillance systems than majority of the current systems relying only on shallow processing such as simple word-counting or key-word spotting. In this paper, we study pedophile conversations from the perspective of online grooming theory and perform a series of linguistic-based empirical analysis on several pedophile chat conversations to gain useful insights and patterns. We manually annotated 75 pedophile chat conversations with six stages of online grooming and test several hypothesis on it. The results of our experiments reveal that relationship forming is the most dominant online grooming stage in contrast to the sexual stage. We use a widely used word-counting program (LIWC) to create psycho-linguistic profiles for each of the six online grooming stages to discover interesting textual patterns useful to improve our understanding of the online pedophile phenomenon. Furthermore, we present empirical results that throw light on various aspects of a pedophile conversation such as probability of state transitions from one stage to another, distribution of a pedophile chat conversation across various online grooming stages and correlations between pre-defined word categories and online grooming stages