5 research outputs found

    Perceptions in the use of technology for payments: a study of customer behavior in food and beverage sector

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    Surveys indicates that companies in the food and beverage sector in Brazil, are cautious in the adoption of payment technology with the use of mobile devices. Aiming to investigate the relationship between consumer behaviour on new techonology’s use and adoption in this sector, this paper explore the costumers expectations and perceptions on the mobile payment technology applied on the food and beverage industry. The method involved as inquiry with 80 interviewees, that suggested changes and quick addoptance among comercial establishments on new techonology devices/resources. All interviewees were aware of costumer driven payment Technologies such as mobile apps, tablets, remote cashiers and payments devices and the totality expect to install and use those technology devices on their restaurants in the next couple years. Potencial benefits of eletronic self payment for clientes includes, a faster process, less team waiting time (maitre, waiter or cashier), higher safety and costumer satisfaction, reduction on labor costs, higher incomen due to higher table rotation e access to better costumer data. Ironically, safety is considered a potential barrier. Other barriers include infra-estructure issues, devices costs, POS and devices payments intregration costs, the impact of lower costumer/team contact and the fact that the the technology already availble in the industry is fragmented and in embrionary phase

    Cryptocurrency in mobile payment means: modeling perception, usage and satisfaction

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    O presente estudo analisa, a partir de dois modelos conceituais criados expressamente para esta investiga√ß√£o, a ado√ß√£o de criptomoedas como meio de pagamento, assim como a rela√ß√£o entre inten√ß√£o de uso de criptomoedas como meio de pagamentos, uso e satisfa√ß√£o. Investigou-se o fen√īmeno no Brasil e em Portugal, com alunos universit√°rios, professores, pesquisadores e outros membros das comunidades acad√™micas dos dois pa√≠ses, num total de 990 respondentes. Buscou-se responder a duas perguntas de investiga√ß√£o: Qual o interesse dos consumidores em utilizar criptomoedas como meio de pagamento? E quais os factores que determinam a atitude dos mesmos para com este meio de pagamento? Foi poss√≠vel verificar a influ√™ncia de acur√°cia, confian√ßa, influ√™ncia social, velocidade e percep√ß√£o de benef√≠cio, como vari√°veis de influ√™ncia positiva no uso de criptomoedas, assim como a influ√™ncia da inten√ß√£o de uso no uso. Os resultados confirmaram tamb√©m a confian√ßa, conveni√™ncia, velocidade e percep√ß√£o de risco como fatores influenciadores da inten√ß√£o de uso de criptomoedas como meio de pagamento m√≥vel.The present study analyzes, using two conceptual models created expressly for this investigation, the adoption of cryptocurrencies as a means of payment; as well as the relationship between intention to use cryptocurrencies as a means of payment, usage and satisfaction. The phenomenon was investigated in Brazil and Portugal, with university students, professors, researchers and other members of the academic communities of both countries, in a total of 990 respondents. We sought to answer two research questions: What is the interest of consumers in using cryptocurrencies as a means of payment? And what are the factors that determine their attitude towards this means of payment? It was possible to verify the positive influence of accuracy, trust, social influence, speed and perception of benefit, as variables of positive influence in the use of cryptocurrencies, as well as the influence of the intention to use it. The results also confirmed trust, convenience, speed and risk perception as influencing factors in the intention to use cryptocurrencies as a means of mobile payment.Programa Doutoral em Ci√™ncias Econ√≥micas e Empresariai