2 research outputs found

    Using design thinking to help practitioners and front desk staff schedule follow up appointments

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    Due to an increase of calls at the front desk, Western Connecticut Health Network has systemized scheduling through call centers. In Newtown Family Medicine, clinical staff become responsible for helping patients navigate between two call centers in order to schedule appointments or schedule imaging. I used design thinking to create stickers that saved practitioners time explaining the process and decrease patient confusion.https://scholarworks.uvm.edu/fmclerk/1576/thumbnail.jp

    Assessing Food Insecurity Screening Among Healthcare Providers in Vermont

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    What influences primary care providers’ screening for food insecurity and recommending food resources? This study examined the barriers primary care providers have to screening for food insecurity and recommending resources to their patients. By analyzing the factors that drive or prevent providers from making recommendations, we can help address food insecurity within the healthcare setting • Food security is defined as having access to enough food in order to maintain an active and healthy life • An estimated 1 in 8 Americans suffer from food insecurity, which is associated with adverse health outcomes and an increase of $77.5 billion in additional healthcare costs annually • Resources exist to ease the burden of food insecurity, but these resources may be underutilized and poorly integrated within the healthcare fieldhttps://scholarworks.uvm.edu/comphp_gallery/1278/thumbnail.jp