49 research outputs found

    Self-Sovereign Identity and Verifiable Credentials in Your Digital Wallet

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    Narratives that Software Nations Tell Themselves: An Exploration and Taxonomy

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    Looking at prominent centers of software activity across the globe we observe that software developers tell narratives about themselves to explain their identity and their successes. For example, the USA thinks in terms of the cowboy programmer, Ireland the Celtic Tiger, and Israel the commando programmer. These narratives provide insights into the mental world of individuals and groups in the global software industry. This paper collects and documents the narratives of software professionals in six nations: Russia, Israel, Ireland, USA, India, and Brazil. The country choice reflects a cross-section of prominent software nations. Using a taxonomy adapted from the political identity literature, we classify these narratives. The most frequently occurring narrative is the interplay between redemption, national suffering and heroism. Brazil, Russia, India, and Israel offer distinct narratives of redemption and suffering. Israel and the USA use distinct narratives of valor. Among the six nations\u27 narratives, we find that some narratives are collectively oriented while others are individualistically oriented. National narratives are important for reasons both academic and practical. The literature on comparative human capital focuses on readily measurable data. Therefore, there may be a gap in understanding global competition in software. Narratives influence important decisions, such as where to locate a new software R&D site or where to invest in start-ups. An understanding of narratives helps to shape them

    Employing U.S. Military Families to Provide Business Process Outsourcing Services: A Case study of Impact Sourcing and Reshoring

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    This paper describes how a startup business process outsourcing (BPO) provider named Liberty Source helped a large U.S.-based client reshore business services from an established Indian BPO provider. Founded in 2014, Liberty Source is a for-profit firm that provides a competitive alternative to offshoring while fulfilling its social mission to launch and sustain the careers of U.S. military spouses and veterans who face various employment disadvantages. Thus, the case describes reshoring in the context of impact sourcing. It addresses key impact sourcing issues pertaining to workforce development, scalability, and impact on employees. The impact was positive: the workers found the employment and stable salary were beneficial, “the military” culture fit well with the workers, and workers received considerable flexibility and greater career options. Liberty Source was able to reduce a client’s costs after reshoring the client’s processes because Liberty Source’s U.S. site had about 20 percent fewer full time equivalents (FTEs) FTEs than the original India location and because Liberty Source received subsidies. We found evidence that the offshore BPO provider and Liberty source experienced difficulties with finding enough skilled staff for the wages offered and both firms experienced attrition problems, although attrition was greater in India

    Healthware S.p.A. – from an underdeveloped region of Italy – can it be a global firm?

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    Healthware, a digital communication agency specializing in healthcare, is based in Salerno Italy. The firm has 72 employees in two countries as well as clients in 14 countries. The case illustrates the location trade-offs of operating – and growing – a global digital company far from the epicenter of Italian business. The theme is universal. Once the firm is far from a nation’s epicenter, a dynamism may be absent but the advantages are quite tangible: lower costs and employee stability. This teaching case is based on actual companies, people, and events, though some details have been dramatized or disguised
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