25,519 research outputs found
THEORETICAL FRAMES FOR DESIGNING REVERSE LOGISTICS PROCESSES
Logistics processes of return flow became more and more important in present business practice. Because of better customer satisfaction, environmental and financial aspects many enterprises deal with reverse logistics performance. The paper is a literature review focused on the design principles of reverse logistics processes Keywords: reverse logistics, designing.reverse logistics, designing
The significance of logistics in servicing growing volumes of e-commerce
Purpose: The article highlights the multi-task nature and prospects of the development of the transit potential of warehouse logistics systems, reveals the theoretical and methodological foundations of logistics in the storage and cargo handling system, indicates and confirms the importance of warehousing logistics in the context of servicing the growing volumes of electronic commerce.
Design/Methodology/Approach: For the purposes of developing logistics in the storage and cargo handling system we study the technical and technological support and design developments that have significant potential for increasing the efficiency of logistics processes, and to study consumer behavior in the warehouse services market and transport market trends - warehouse activities.
Findings: Automation significantly simplifies logistics processes, information exchange, remote control and management, optimizes costs by combining various market entities and objects, target groups and parameters of logistics processes on electronic platforms. Integration in modern logistics allows synchronizing the complex information component of electronic services and platforms and activating the formation of a system interface that is common for all elements of the logistics system of warehousing, cargo processing and inventory management.
Practical implications: The results of the study can be implemented in the activities of Russian companies in order to develop the transit potential of warehouse logistics systems.
Originality/value: The significance of this study lies in shifting the emphasis to the need to switch to improved customer service systems taking into account the needs and development of online retail and fulfillment of logistics operators (full-cycle operator: taking goods from the customerâs warehouse, responsible storage, packaging, delivery, work with returns), tied to the development of infrastructure, as the foundation for increasing the efficiency, speed and quality of logistics processes.peer-reviewe
Logistics Information and Knowledge Management Issues in Humanitarian Aid Organizations
In this paper, we assess the need for logistics information and knowledge management in humanitarian aid organizations. To do so, we combine literature sources with an extensive case study that we conducted at MĂŠdecins sans FrontièresââŹâHolland, which is following a trajectory to improve logistics information management within the organization. We observed that logistics information and logistics knowledge management has not yet matured. We indicate how, by making use of knowledge management strategies such as ââŹËpersonalizationââŹâ˘ and ââŹËcodificationââŹâ˘, this can be improved.Humanitarian aid organizations;Knowledge management;Logistics information
Cross-collaborative supply chains. How logistics services contribute to social responsibility.
Abstract
Purpose - The collaboration between profit and nonprofit entities has become a burning topic in
supply chain management studies and corporate strategies. The worldâs largest logistics service
providers (LSPs) have been developing several practices improving social responsibility while
collaborating with nonprofit actors. In particular, their core competences and offered services
become extremely relevant in the context of humanitarian logistics initiatives. A key purpose of
this article is to examine the projects currently undertaken by LSPs in humanitarian logistics.
Methodology/Approach - This research follows a qualitative approach based on multiple case
studies.
Findings - The paper provides an overview of the leading LSPsâ involvement in humanitarian
logistics and presents an analysis of their current âbest practicesâ services in disaster relief with
high impact in terms of social responsibility.
Research Limitations/implications - There has been increased interest on the part of international
academic and professional communities in humanitarian logistics. This study constitutes
a platform for benchmarking analysis of logistics services to assure effective implementation of
social responsibility principles.
Originality/Value of paper - Humanitarian logistics is a rather new field in logistics management.
This paper addresses the innovative socially responsible initiatives undertaken by the
main international LSPs in the area of humanitarian logistics.
Keywords - logistics services, logistics service providers, humanitarian logistics and supply
chain management, disaster relief, social responsibility, profit/nonprofit collaboration
Type of paper - Research pape
Logistics integration processes in the food industry
This paper analyses the integration process that firms follow to implement Supply Chain Management (SCM). This study has been inspired in the integration model proposed by Stevens (1989). He suggests that companies internally integrate first and then extend integration to other supply chain members, such as customers and suppliers. To analyse the integration process a survey was conducted among Spanish food manufacturers. The results show that there are companies in three different integration stages. In stage I, companies are not integrated. In stage II, companies have a medium-high level of internal integration in the Logistics-Production interface, a low level of internal integration in the Logistics-Marketing interface, and a medium level of external integration. And, in stage III, companies have high levels of integration in both internal interfaces and in some of their supply chain relationships.Supply chain, management, food industry, logistics integration process
Current Advancements of and Future Developments for Fourth Party Logistics in a Digital Future
This paper aims to analyze the potential future of the 4PL concept based on expert opinions with special regard to the influence of digitalization coming with a disruptive trans-formation of supply chains. Service arrangements, provider capabilities and benefits resulting from a 4PL partnership are compared in current and future configurations. The research follows an explorative mixed methods approach with semi structured interviews followed by an expert panel. This builds a basis for an online survey questionnaire to inquire on important future aspects for the 4PL concept by a sample of respondents from multinational companies. Our results show a clear trend away from simply organizing transportation and logistics activities towards the provision of an IT platform as well as further value-added service activities such as planning, analytics and monitoring. Along with this, IT capabilities appear to be an important differentiator for 4PL providers in the future. Moreover, relationships between 4PL providers and their clients become closer and more strategic, which leads to a customer valuing not only direct cost reductions but rather improvements resulting from optimized operations through superior analysis and planning functions
Green logistics service quality and LSP performance
Paper presented at the 6th International Conference on Logistics and Transport 2014 (ICLT 2014), "Innovation in Global Supply Chain Management", August 26-29, 2014, Kaula Lumpur, Malaysia. Abstract: Effective and efficient logistics services can enhance the firmâs competitive advantage. Therefore, logistics management can be considered as a key component of organisational effectiveness and success (Khan and Burnes, 2007). At the same time, environmental or green issues in logistics service offerings have attracted much managerial attention in the logistics industry for the future. One important objective is for logistics service providers (LSPs) to deliver their service offerings to customers in more environmentally friendly ways. The study is ongoing project and investigates variables and constructs of green service quality, logistics service quality and logistics performance index in Thailand. The purpose of this paper is to report on an ongoing research study to understand the importance of green service quality (GSQ) and logistics service quality (LSQ) in the performance of logistics service providers (LSPs) in a Thai context
DECISION SUPPORT AT THE LOGISTIC MANAGEMENT STRATEGY
Nowadays logistics more and more often becomes the strategic issue from thepoint of view the organization aiming at reaching success in lead of its activity. The standardprocess of strategic logistics planning and management is usually periodical and the chanceof cooperation with changes in the environment of the company is missing. The paperpresents the process of logistics planning and its integration with the decision support systembased on the hierarchic analytic process - AHP (Analytic Hierarchy Process).logistics, logistic management, decision support system
Reverse logistics - a framework
In this paper we define and compare Reverse Logistics definitions. We start by giving an understanding framework of Reverse Logistics: the why-what-how. By this means, we put in context the driving forces for Reverse Logistics, a typology of return reasons, a classification of products, processes and actors. In addition we provide a decision framework for Reverse Logistics and we present it according to long, medium and short term decisions, i.e. strategic-tactic-operational decisions.Framework;Decision-making;Reverse logistics;Theory building
Management Best Practices Used in Romanian Logistics Customer Service Planning
There are no standards which one could use for establishing approximately or precisely whether the management of an organization is good or bad. There is management best practices as alternative, sooner elaborated advices then rules imposed to a manager, which can improve management processes. This article contains management best practices used in logistics for customer service planning. The results are a part of the research undertaken inside the doctoral thesis by the first author of this article. Logistics is the group of activities of the firm which insure the flow of materials, parts and final products from firmâs suppliers to its customers, but also inside the firm. At firmâs level logistics is usually perceived as a cost. We believe it is necessary that firmâs management to observe that logistics insures goods transfer, at a certain costs level, but also at a certain customer service level. The interest of management should be though expanded from cost management at demand planning and customer service management. We exposed further best practices regarding customer service planning in logistics. The article has in the first part theoretical details regarding customer service, but also regarding management best practices, in the second the elements of customer service, in the third management best practices found at international level, while the fourth part contains the evaluation of best practices usage and knowledge by the Romanian managers. In conclusion, Romanian managers could be considered sooner reactive than proactive regarding logistics customer service planning. Regarding knowledge level, the exposed methods are scarcely known, while the usage level can be improved.management best practice, logistics, customer service, utility
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