Assessing the impact of COVID-19 on South African organisation’s way of working: A Black Management Forum Perspective


The aim of this study was to examine impact of Covid-19 on organisation’s work environment in South Africa, based on Black Management Forum’s views. The outbreak of Covid-19 led to disruption on organisation’s ways of working, this was due to lockdown rules and regulations, restrictions imposed by Government to curb the spread of the virus. The study used quantitative method approach; online survey questionnaire was distributed to recruited Black Management Forum (BMF) members who were willing to voluntarily participate via an email and WhatsApp platform. These members were sampled using convenience and snowball non-probability sampling techniques. The concepts of the study were scientifically hypothesised to determine whether such associations exist within the context of the work environment and productivity within the different corporate sector of industries in South Africa. The study findings confirmed that most organisations were impacted, and they changed their ways of work by implementing mostly work partly from home (WPFH) hybrid work model. The study findings also revealed that, workload was more during the pandemic than before, as results of changed work environment. Other finding from the study indicated that most employees adapted well to changes, understood the need for change and they performed well. Most employees also felt more productive and well supported and respected by managers. Service sectors were more impacted than other sectors and they showed more productivity as well. Most respondents felt that the adopted ways of working would remain post-pandemic and that they prefer this hybrid model of working because it gave them an opportunity to manage their own time. vii The research is significant as it critically examined how a pandemic can create organisational changes and the extent to which organisations must adjust. The research also provides policy recommendations that could assist corporate organisations in adopting new ways of working.Thesis (PhD) -- Faculty of Faculty of Business and Economic Sciences, 202

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This paper was published in Nelson Mandela University.

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