A Phenomenological Study Examining Job Embeddedness of Direct Support Professionals in Community-Based Services Programs: Why Do They Stay?


Individuals with intellectual and developmental disabilities (IDD) live in the community in apartments, group home settings, and host home environments. They need support in all aspects of adaptive living skills to live independently. Direct support professionals (DSPs) provide support in areas of grooming, oral hygiene, toileting, laundry, housekeeping, meal planning, meal preparation, medication administration, mobility, recreation, shopping, and grocery shopping. This qualitative phenomenological study examined why DSPs remain in the position despite experiencing low wages, inadequate benefits, lack of adequate training, and lack of opportunities for upward mobility. Using the theoretical framework of job embeddedness, this research was conducted to understand the lived experiences of DSPs working in home and community-based long-term care services. Purposive sampling of 10 DSPs allowed participants to engage in semistructured interview questions. The participants shared their experiences and responded to questions identified in the interview protocol. The procedures of initial coding and the Otter transcription service were utilized to transcribe the data. Four themes were identified, including love, joy, empathy, and service. The study provided unique perspectives on DSPs and their unwavering commitment to serve individuals with IDD. The study provides insights into how intrinsic values embed employees in their jobs and influence motivations to stay

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Last time updated on 30/10/2023

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