Skip to main content
Article thumbnail
Location of Repository

Using survey data to measure changes in the quality of home care. Analysis of the Older People's User Experience Survey 2006 (PSSRU Discussion Paper 2417/2)

By Juliette Malley, Ann Netten and Karen C. Jones
Topics: HV
Publisher: Personal Social Services Research Unit, University of Kent
Year: 2007
OAI identifier:

Suggested articles


  1. (2002). A Critical Perspective on Quality within the Personal Social Services: Prospects and Concerns, doi
  2. (1988). A test of missing completely at random for multivariate data with missing values, doi
  3. (2003). Ageing and public satisfaction with the health service: an analysis of recent trends, doi
  4. (2000). An Overview of Customer Satisfaction Models Chancellor's Office, California Community Colleges,
  5. (2006). Analysis to support the Development of FSS Formulae for Older People: Final Report.
  6. (2005). Atkinson Review of Government Output and Productivity for the National Accounts: Final Report,
  7. (2001). Care-as-Service, Care-as-Relating, Care-asComfort: Understanding Nursing Homes Residents' doi
  8. Commission for Social Care Inspection (2006a) Performance Ratings for Adults' Social Services in England, Commission for Social Care Inspection,
  9. Commission for Social Care Inspection (2006b) Time to Care, Commission for Social Care Inspection, doi
  10. (2006). Community Care Statistics doi
  11. (2002). Concepts and Indicators of Local Authority Performance: An Evaluation of the Statutory Frameworks in England and Wales, doi
  12. (1998). Estimating total Barthel scores from just three items: the European Stroke Database 'minimum dataset' for assessing functional status at discharge from hospital, doi
  13. (2005). Estimation in Surveys with Nonresponse, doi
  14. (2006). Future Demand for Long-Term Care, doi
  15. (2006). Gaming in Targetworld: the Targets Approach to Managing British Public Services, doi
  16. (1988). Gender, household composition and receipt of domiciliary services by elderly disabled people, doi
  17. (2006). Have Targets Improved Performance in the English NHS? doi
  18. (2005). Health and Social Care, in Office for National Statistics (ed) Focus on Older People, The Stationery Office,
  19. (2005). Home Care Provider Survey in Kent: Report for Kent Community Care Association.
  20. (2007). How Do Performance Indicators Add Up? An Examination of Composite Indicators in Public Services, doi
  21. (1988). Involving consumers in quality of care assessment, doi
  22. (1998). Local Government and the Regions doi
  23. (2005). Measuring and understanding social services outputs,
  24. (2006). Measuring Personal Social Services Outputs for National Accounts: Services for Older People,
  25. (1996). Measuring service quality in the public sector: the potential for SERVQUAL, doi
  26. (1994). Missing data, in doi
  27. (2002). Missing data: our view of the state of the art, doi
  28. (1998). Modernising Social Services: promoting independence, improving protection, raising standards,
  29. (2003). Multiple Imputation for Missing Data: Making the most of What you doi
  30. (1998). Overview: Outcomes of Social Care for Older People, Outcomes in Community Care Practice Series, Social Policy Research Unit,
  31. (1997). Patient satisfaction: A review of issues and concepts, doi
  32. (1994). Patient satisfaction: A valid concept? doi
  33. (2004). Performance and quality: user experiences of home care services. doi
  34. (2005). Performance indicators: good, bad and ugly, doi
  35. (2005). Personal Social Services Older People's Home Care User Experience Survey. What Needs Doing for 2005-2006. Information
  36. (2007). Personal Social Services Survey of Home Care Users in England aged 65 and over, 2005-06. Information
  37. (1967). Psychometric Theory, doi
  38. (2003). Quality in home care: Client and provider views. PSSRU Discussion Paper No.
  39. (1997). Quality in Personal Social Services: The Developing Role of User Involvement in the UK,
  40. (1996). Questions and Answers in Attitude Surveys: Experiments on Question Form, Wording, and Context, Second Edition, doi
  41. (2004). Raising the quality of home care: a study of service users' views, doi
  42. (2000). Relying on informal care in the new century? Informal care for elderly people in England to 2031, Ageing and doi
  43. (2002). Selection of a Coherent Set of Health Indicators for the European Union. Phase II: Final report,
  44. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality',
  45. (1996). SERVQUAL: review, critique, research agenda, doi
  46. (1997). Statistical Methods for the Social Sciences, Third Edition, Prentice-Hall,
  47. (2004). Targets, inspections, and transparency, doi
  48. (2002). The development of a measure of social care outcome for older people,
  49. (1982). The Effect of the Question on Survey Responses: A Review, doi
  50. (2007). The Perils and Pitfalls of Performance Measurement: The CPA regime for Local Authorities in England, doi
  51. (1996). The Standards We Expect: What Services Users and Carers Want From Social Services Workers, The National Institute for Social Work,
  52. (1982). Toward a theory of patient satisfaction, doi
  53. (2005). Trends in Patients' Experience of the NHS, The Picker Institute,
  54. (2004). User satisfaction surveys and cognitive question testing in the public sector: the case of personal social services in England, doi
  55. (2003). User Survey Analysis Final Report: Report to London ADSS Benchmarking Region, Starfish Consulting,
  56. (2001). Using Multivariate Statistics, 4th Edition: Allyn and
  57. (2006). Using number of failed contact attempts to adjust for non-ignorable non-response, doi
  58. (2001). Using SERVQUAL to assess customer satisfaction with public sector services, doi
  59. (2006). What's measured is what matters: targets and gaming in the English public health care system, doi
  60. (2006). Younger Adults’ Understanding of Questions for a Service User Experience Survey: A Report to the Information Centre for Health and Social 57 Care.
  61. (2006). Younger Adults’ Understanding of Questions for a Service User Experience Survey: A Report to the Information Centre for Health and Social Care.

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.