The Role Of Self - Efficacy Perception in Silencing Organization: A St udy On Accommodation Enterprises in Alanya

Abstract

Qualified employees has an undeniable a place and importance in the labor-intensive tourism sector to achieve competitive advantage, improve service and product quality, carry out sustainable development. As well qualified employees increase the competitiveness of countries in the international market. Providing opportunities for using qualified employees’ full potential is an important method in obtaining competitive advantage of the company. In this context, the main aim of the research is to determine the impact of self-efficacy on organizational silence. Sub-objectives of this research is to determine employees’ ideas and thoughts which provide contribution to business, whether there is a difference among employees’ perceptions of organizational silence and perceptions of self efficacy according to employees’ demographic and occupational characteristics. The research data were obtained by the survey carried out in the accommodation businesses. On the basis of the quantitative paradigm, descriptive research model, comparative model, the relational model and the relational model approaches are used. The findings of the research pointed out that perception of self-efficacy had decisive influence on organizational silence. As a result of research was determined that employees, who have low self-efficacy, was in silent by not expressing ideas and thought and employees, who have high self-efficacy, did not hesitate to share their ideas and thoughts