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The management level of logistics customer service industrial enterprise

By Butrina Y.V., Tishina V.N. and Tishin P.Y.

Abstract

This article deals with some aspects of the logistics service of industrial enterprise customers, current approaches to its management, namely, measurement, evaluation and optimization. It describes the effect of the level of customer service in the business results. How the concept of “logistics service users” is formulated. The author’s index of evaluating the effectiveness of the logistics customer service – “logistics leverage”. Author’s universal measurement system of the logistics maintenance level, serving industrial enterprise customers is presented, including 11 indicators criteria values and integral indicator. The optimal values of parameters can be different for different categories of customers who prefer low, medium and high level of logistics services. It substantiates the practical significance of the study through tested at Chelyabinsk Electrode Plant

Topics: Social Sciences, H
Publisher: EDP Sciences
Year: 2017
DOI identifier: 10.1051/shsconf/20173501142
OAI identifier: oai:doaj.org/article:7bad92890e6246abbeefbf2ec43010ec
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