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An application of a rule-based system towards resolving exception events of business processes within a small Virtual Organization

By Bishnu P. Das, A. Shah, Jennifer A. Harding, Claire Palmer, Rahul Swarnkar, R.I.M. Young and K. Popplewell


This is a conference paper.The motivation behind this research work is explained first within the context of a European Union funded project called “SYNERGY”. A business scenario of a small virtual organization is presented to discuss what happens if exception events occur within the life cycle of a business scenario, and how they could be resolved to enable the business to operate successfully. To investigate these aspects, the paper briefly explores the role of events within the context of “Collaboration Moderator Services” which aim to increase awareness between collaborative partners during the workflow of a business scenario and then suggests a possible remedy through the use of a rule-based system. A description of a methodology adopted for creation and capture of knowledge needed to resolve the exception events, transform the captured knowledge into rule-sets and implement them in a commercial rule-based system – “XpertRule” is given. Screen shots of this implementation are provided in the paper. Based on this implementation, the paper then concludes with a discussion

Publisher: Curran Associates, Inc. (© FAIM 2010)
Year: 2010
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