Skip to main content
Article thumbnail
Location of Repository

Strategies for Implementing Change: An Experiential Approach

By J. Scott Armstrong


An attitude survey and a role-playing case were used to identify the typical approaches people use to implement important changes in organizations. This typical strategy, suggested or used by over 90% of the subjects, was not successful in producing change in any of the fourteen role-playing trials. However, with ten minutes of instruction in the ”Delta Technique,” 86% of the subjects were successful in introducing change in another fourteen role-playing trials. The ”Delta Technique” consists of simple rules drawn from half a century of research

Topics: Behavioral Analysis
Year: 1982
OAI identifier:

Suggested articles


  1. (1979). A study of the implementation process,” in
  2. (1979). Advocacy and objectivity in science,”
  3. (1979). Consequences of individual feedback on behavior in organizations,”
  4. (1975). I knew it would happen: Remembered probabilities of once-future things,” Organizational Behavior and Human Performance,
  5. (1968). Industrial Democracy: The Sociology of Participation.
  6. (1978). Joint effect of feedback and goal setting on performance: A field study of residential energy conservation,”
  7. (1966). Participation and the appraisal system,”
  8. (1974). Participation effects in appraisal interviews conducted in a training situation,”
  9. (1976). Rational processing or rationalization? The effect of disconfirming information on a stated religious belief,”
  10. (1965). Social Psychology.
  11. (1979). The robust beauty of improper linear models in decision making,”

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.