Article thumbnail
Location of Repository

Health Care Delivery Performance: Service, Outcomes, and Resource Stewardship

By Michelle Cowing, Carrie M Davino-Ramaya, Krishnan Ramaya and Joseph Szmerekovsky


As competition intensifies within the health care industry, patient satisfaction and service quality are providing the evidentiary basis for patient outcomes. We propose a conceptual model of three interrelated areas, service, health outcomes, and resource stewardship, all affected by the clinician-patient relationship. Our model considers the perspectives of the health care organization, the clinician, and the patient to define a more comprehensive measure of health care delivery performance. Research and managerial aspects, including implementation, are discussed

Topics: Commentary
Publisher: Kaiser Permanente
OAI identifier:
Provided by: PubMed Central
Download PDF:
Sorry, we are unable to provide the full text but you may find it at the following location(s):
  • http://www.pubmedcentral.nih.g... (external link)
  • Suggested articles

    To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.