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Health Care Delivery Performance: Service, Outcomes, and Resource Stewardship

By Michelle Cowing, Carrie M Davino-Ramaya, Krishnan Ramaya and Joseph Szmerekovsky

Abstract

As competition intensifies within the health care industry, patient satisfaction and service quality are providing the evidentiary basis for patient outcomes. We propose a conceptual model of three interrelated areas, service, health outcomes, and resource stewardship, all affected by the clinician-patient relationship. Our model considers the perspectives of the health care organization, the clinician, and the patient to define a more comprehensive measure of health care delivery performance. Research and managerial aspects, including implementation, are discussed

Topics: Commentary
Publisher: Kaiser Permanente
OAI identifier: oai:pubmedcentral.nih.gov:2911834
Provided by: PubMed Central
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