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The Relationship of Attitude, Subjective Norm and Website Usability on Consumer Intention to Purchase Online: An Evidence of Malaysian Youth

By Nurul Aqila Hasbullah, Abdullah Osman, Safizal Abdullah, Shahrul Nizam Salahuddin, Nor Faizzah Ramlee and Hazalina Mat Soha


AbstractThis study aimed to identify factors on youth for intention to buy online shopping in Malaysian Public University. The factors were attitude, subjective norm and website usability. The present study also attempted to explore whether consumer prefer the online retailer of attitude, subjective norm also the website design can influence them or not. In addition, the current study examined how online retailer ranks these factors in terms of importance to their online business. A simple random sampling technique was adapted and questionnaires were distributed to 300 respondent's Malaysian youth. A total of 253 questionnaires were collected and were found usable. The data were analyzed using several statistical analyses including demographic profile, descriptive analysis, reliability analysis, correlation test and regression test. The result revealed that youth were significantly related comprises of attitude, subjective norm and website usability. Furthermore, the study findings confirmed that website usability was perceived to be the most important factor, whereas other variables has moderate influence on consumers’ intention to shop online. The findings of this study can be beneficial for business online industry, especially for online retailer in attracting and retaining customer

Publisher: The Authors. Published by Elsevier B.V.
Year: 2016
DOI identifier: 10.1016/S2212-5671(16)00061-7
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