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PERANAN AUDIT OPERASIONAL TERHADAP PENINGKATAN MUTU PELAYANAN KESEHATAN RAWAT INAP DI RUMAH SAKIT UMUM MAKASSAR

By DONNA ADELINA GULTOM

Abstract

2014PERANAN AUDIT OPERASIONAL TERHADAP PENINGKATAN \ud MUTU PELAYANAN KESEHATAN \ud RAWAT INAP DI RUMAH SAKIT UMUM MAKASSAR \ud \ud \ud The Role of the Operational Audits to Improve The Quality of Health \ud Services in Installation Improvement in Makassar Public Hospital \ud \ud \ud Donna Adelina Gultom \ud Kastumuni Harto \ud Agus Bandang \ud \ud Penelitian ini bertujuan untuk membuktikan secara empiris peranan audit \ud operasional terhadap peningkatan mutu pelayanan kesehatan pada instalasi rawat \ud inap rumah sakit umum di Makassar. Metode penelitian yang digunakan dalam \ud penelitian ini adalah metode penelitian deskriptif analisis dengan pendekatan \ud survei, sedangkan teknik pengumpulan data dilakukan dengan cara \ud menyebarkan kuesioner kepada responden yang bekerja pada seluruh pegawai \ud Instalasi rawat inap, seluruh pegawai bagian Akuntansi dan Keuangan, dan Sistem \ud Pengendalian Internal di rumah sakit umum Makassar. Pengujian hipotesis \ud penelitian dilakukan dengan metode uji t dengan bantuan program aplikasi SPSS \ud versi 21.0. Berdasarkan hasil perhitungan, nilai koefisien determinasi diketahui \ud bahwa audit operasional memberikan pengaruh sebesar 54,1% terhadap \ud peningkatan mutu pelayanan kesehatan rawat inap pada rumah sakit umum \ud Makassar, Sedangkan sisanya 45,9% dijelaskan oleh variabel-variabel lain. \ud \ud Kata kunci : Audit Operasional, Pelayanan Publik, Mutu Pelayanan \ud \ud This study aims to prove the role of operational audits to improve the quality of \ud health services in general hospital installation in Makassar empirically. The research \ud method used in this study is the descriptive research method of analysis with a \ud survey approach, while the data collection technique is carried out by distributing \ud questionnaires to respondents who worked on all hospitalization installation, all \ud employees of the accounting and finance, and internal control system department in \ud general hospitals in Makassar. The hypothesis of this research was tested by using \ud the T-test with the help of SPSS version 21. Based on the calculation, the value of \ud the coefficient of determination is known that the operational audits effect on the \ud quality of public health services hospitals improvement in Makassar by 54,1% while \ud the rest 45,9% is explained by other variables. \ud Keywords: operational audits, public services, service qualit

Topics: Audit Operasional,, Pelayanan Publik,, Mutu Pelayanan
Year: 2014
OAI identifier: oai:repository.unhas.ac.id:123456789/12219

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