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How helpful is NHS Direct? Postal survey of callers

By A. O'Cathain, J.F. Munro, J.P. Nicholl and E. Knowles


NHS Direct, the new 24 hour telephone advice line\ud staffed by nurses, was established to “provide easier\ud and faster information for people about health, illness\ud and the NHS so that they are better able to care for\ud themselves and their families.” In March 1998, three\ud first wave sites started in Lancashire, Milton Keynes,\ud and Northumbria. As part of an extensive evaluation of\ud this new service, we surveyed callers to determine how\ud helpful they found the advice offered

Year: 2000
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