Exploring the ‘interface culture’ between ergonomics and product interface design

Abstract

Product and interaction designers are important beneficiaries of ergonomics research. The availability of ergonomics data, guidelines, models, methods, techniques and case studies which could be used during the design process is immense. Despite this, a review of the literature suggests that these resources are not exploited or effectively implemented within the design process due to cultural differences in design approach. However, implicit in the literature is the notion that designers have empathy and covert understanding of ergonomics principles. Two studies are described which investigate how far ergonomics methods pervade design organisations. The first study, a telephone survey, explores how and what type of current ergonomics principles are currently used in 48 commercial consulting organisations. The second study contrasts two design organisations to gain more detailed insights into how different design cultures can affect the adoption of ergonomics principles. Broad conclusions are drawn on what type of delivery mechanisms should be provided in order that the implementation of ergonomics principles is more effective